Best IT Help Desk Software in 2026
Updated
49 IT help desk software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
49ranked
0free plans on this page
$1/molowest paid tier
8 Oct 2026last checked
0 of the 24 here have a free tier you can use, 0 have open-source code on record, and 0 have full bars: free, open, on most of your devices and documented.
| # | App | Signal | Free tier | Open code | Devices | From | Score |
|---|---|---|---|---|---|---|---|
| 26 | FreshserviceWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | $19/mo | 5.1 |
| 27 | HaloITSMWeb · Android · iPhone · Self-hosted · API | Two bars | — | — | 3 of 6 | £66/mo | 5.1 |
| 28 | InvGate Service DeskWeb · Windows · Linux · Self-hosted · API | Two bars | — | — | 3 of 6 | $41.67/mo | 5.1 |
| 29 | osTicketAPI | No signal | — | — | 0 of 6 | — | 5.1 |
| 30 | SolarWinds Service DeskWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | $39/mo | 5.1 |
| 31 | SysAidWeb · Android · iPhone · Self-hosted · API | Two bars | — | — | 3 of 6 | $89/mo | 5.1 |
| 32 | TOPdeskWeb · Android · iPhone · Self-hosted · API | Two bars | — | — | 3 of 6 | £51/mo | 5.1 |
| 33 | USU IT Service ManagementWeb | No signal | — | — | 1 of 6 | — | 5.1 |
| 34 | Zendesk Employee ServiceWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | $29/mo | 5.1 |
| 35 | BOSSDeskWeb · Android · iPhone | Two bars | — | — | 3 of 6 | $29/mo | 5.0 |
| 36 | Cireson Service ManagerWeb · Windows | One bar | — | — | 2 of 6 | — | 5.0 |
| 37 | Incident IQ FacilitiesWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | — | 5.0 |
| 38 | Mojo HelpdeskWeb · API | One bar | — | — | 1 of 6 | $14/mo | 5.0 |
| 39 | Serviceaide ITSMWeb · Windows · Self-hosted · API | One bar | — | — | 2 of 6 | — | 5.0 |
| 40 | SupportPalWeb · Windows · Linux | Two bars | — | — | 3 of 6 | — | 5.0 |
| 41 | Track-It!Web · Windows · Android · iPhone | One bar | — | — | 4 of 6 | — | 5.0 |
| 42 | AtomicworkWeb | One bar | — | — | 1 of 6 | $1/mo | 4.9 |
| 43 | HelpMasterWeb · Windows | No signal | — | — | 2 of 6 | — | 4.9 |
| 44 | ServiceNow ITSMWeb · Android · iPhone | One bar | — | — | 3 of 6 | — | 4.9 |
| 45 | EasyVista Self HelpWeb | No signal | — | — | 1 of 6 | — | 4.8 |
| 46 | HelpSpotAPI | One bar | — | — | 0 of 6 | — | 4.8 |
| 47 | Rezolve.ai Employee Service DeskWeb | No signal | — | — | 1 of 6 | — | 4.8 |
| 48 | NinjaOneWeb | No signal | — | — | 1 of 6 | — | 4.7 |
| 49 | ServiceTonicAPI | No signal | — | — | 0 of 6 | — | 4.7 |
Compare all 24 in a table
| # | App | Score | Free plan | From | Free plan | Paid from | SLA management | Knowledge base |
|---|---|---|---|---|---|---|---|---|
| 26 | Freshservice | 5.1 | No | $19/mo | No | — | Yes | Yes |
| 27 | HaloITSM | 5.1 | No | £66/mo | No | — | Yes | Yes |
| 28 | InvGate Service Desk | 5.1 | No | $41.67/mo | No | — | Yes | Yes |
| 29 | osTicket | 5.1 | No | — | Yes | — | Yes | — |
| 30 | SolarWinds Service Desk | 5.1 | No | $39/mo | No | — | Yes | Yes |
| 31 | SysAid | 5.1 | No | $89/mo | No | — | Yes | Yes |
| 32 | TOPdesk | 5.1 | No | £51/mo | No | — | Yes | Yes |
| 33 | USU IT Service Management | 5.1 | No | — | — | — | — | Yes |
| 34 | Zendesk Employee Service | 5.1 | No | $29/mo | No | — | Yes | — |
| 35 | BOSSDesk | 5.0 | No | $29/mo | No | 29 /user/mo | Yes | Yes |
| 36 | Cireson Service Manager | 5.0 | No | — | No | — | — | Yes |
| 37 | Incident IQ Facilities | 5.0 | No | — | No | — | — | — |
| 38 | Mojo Helpdesk | 5.0 | No | $14/mo | No | — | Yes | Yes |
| 39 | Serviceaide ITSM | 5.0 | No | — | No | — | — | — |
| 40 | SupportPal | 5.0 | No | — | No | — | Yes | Yes |
| 41 | Track-It! | 5.0 | No | — | No | — | Yes | Yes |
| 42 | Atomicwork | 4.9 | No | $1/mo | No | — | Yes | — |
| 43 | HelpMaster | 4.9 | No | — | No | — | Yes | Yes |
| 44 | ServiceNow ITSM | 4.9 | No | — | No | — | — | — |
| 45 | EasyVista Self Help | 4.8 | No | — | No | — | — | Yes |
| 46 | HelpSpot | 4.8 | No | — | No | — | Yes | — |
| 47 | Rezolve.ai Employee Service Desk | 4.8 | No | — | No | — | — | Yes |
| 48 | NinjaOne | 4.7 | No | — | No | — | — | — |
| 49 | ServiceTonic | 4.7 | No | — | No | — | Yes | — |
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