Mojo Helpdesk

Name: Mojo Helpdesk
Price: 14 USD

Web · API · paid plans from $14/mo

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Freedom report

One barScore 5.7

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

Mojo Helpdesk is ranked #53 of 101 in help desk software on Freedom251, made by Mojo Helpdesk (Austin, Texas). It runs on API, Web. There is no free plan. A free trial is offered. Paid plans start at $14/mo.

Mojo Helpdesk plans and pricing

All plans

Team $14/mo per agent Unlimited tickets · limited storage, queues, and automation · 25 agents max mojohelpdesk.com · 4 Oct 2026

Business $24/mo per agent Plenty of storage, queues, forms, triggers, and automation · 100 agents max mojohelpdesk.com · 4 Oct 2026

Enterprise $34/mo per agent Unlimited agents · increased quotas for API, bots, SLAs, reporting, storage, and more mojohelpdesk.com · 4 Oct 2026

Compared on help desk software

Free plan: No
SLA management: Yes

Best Mojo Helpdesk alternatives

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Three bars Chatwoot Free tierOpen source No. 1$19/mo9.3 One bar Freshdesk Free tier No. 2$19/mo7.9 One bar Vtiger Help Desk Free tier No. 3$12/mo7.9 One bar Zoho Desk Free tier No. 4₹420/mo7.8 One bar Help Scout Free tier No. 5$25/mo7.8 One bar Odoo Helpdesk Free tier No. 6Free7.7

The record

Product: Mojo Helpdesk is an all-in-one helpdesk that automates tickets, tracks performance, and helps teams manage support requests.
AI assistant: Felix AI drafts replies, summarizes ticket threads, recommends knowledge base articles, and flags sentiment; the site says it is included in every plan.
Ticketing: The helpdesk centralizes requests in ticket queues and supports assigning, prioritizing, tagging, and customer ticket history.
Self-service: The product includes a searchable knowledge base for customers to find answers to common questions.
Automation and SLAs: Business rules and bots can assign tickets round-robin, send auto-responders, and escalate tickets before an SLA slips.
Integrations: The site says email, Google Workspace, Zapier, and Slack connect out of the box.
Google Workspace: Google Workspace users can sign in with their Google accounts, launch Mojo from the Gmail app launcher, and convert support mailbox emails into tickets.
Security: The pricing page says every plan runs on SOC 2 Type II audited infrastructure and lists SSO options including Google, Microsoft, SAML, and ClassLink.
HIPAA: HIPAA compliance and a signed Business Associate Agreement are available with the Enterprise plan.
Support: The Enterprise plan includes priority support and a dedicated account manager; the homepage says customers can work directly with the Austin team for setup guidance, product questions, or feature requests.
Plan limits: Team is limited to 25 agents and Business to 100 agents; Enterprise allows unlimited agents.
API: Mojo Helpdesk provides a v2 API for retrieving, creating, updating, and managing support tickets and related resources.
Company history: Mojo says its parent company, Metadot, built the helpdesk in 2006 and later turned it into a SaaS offering.
Company location: The company says the Mojo team is primarily based in Austin, Texas, where Metadot Corporation is headquartered.
Price from: $14/mo

Where it ranks on Freedom251

Best Help Desk Software in 2026#53 of 101
Best IT Knowledge Base Software in 2026#44 of 61
Best IT Help Desk Software in 2026#38 of 48

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Sources

mojohelpdesk.com· checked 4 Oct 2026
mojohelpdesk.com/google-workspace· checked 4 Oct 2026
mojohelpdesk.com/pricing· checked 4 Oct 2026
developer.mojohelpdesk.com· checked 4 Oct 2026
mojohelpdesk.com/about· checked 4 Oct 2026