Mojo Helpdesk

Name: Mojo Helpdesk
Price: 14 USD
Author: Mojo Helpdesk

by Mojo Helpdesk

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What Mojo Helpdesk is

Mojo Helpdesk is a web and API helpdesk for organizing and automating support requests. Ticket queues let teams assign, prioritize, tag, and review customer histories. A searchable knowledge base supports customer self-service, while business rules and bots can distribute tickets round-robin, send automatic replies, and escalate requests before an SLA slips. Felix AI is included in every plan and can draft replies, summarize threads, recommend knowledge-base articles, and flag sentiment. Email, Google Workspace, Zapier, and Slack connect out of the box. Google Workspace users can sign in with Google, open Mojo from Gmail’s launcher, and convert support mailbox messages into tickets. The product also includes an employee portal, asset management, single sign-on, approval workflows, SLA management, and a v2 API. Plans are paid per agent, with a 21-day trial and no free plan.

Who it suits

Mojo Helpdesk suits support teams that need ticket queues, automation, SLAs, knowledge-base self-service, and integrations. Enterprise is aimed at organizations needing unlimited agents, expanded quotas, priority support, or HIPAA options.

What it does well

Felix AI included in every plan
Knowledge base supports customer self-service
Rules and bots automate assignment and escalation
Google Workspace mailbox conversion
v2 API manages tickets and related resources

What to know first

No free plan
Plans are billed per agent
Team limited to 25 agents
Business limited to 100 agents

Plans

Plan	Billed and limits	Price
Team	per agent · Unlimited tickets · limited storage, queues, and automation · 25 agents max	$14 a month
Business	per agent · Plenty of storage, queues, forms, triggers, and automation · 100 agents max	$24 a month
Enterprise	per agent · Unlimited agents · increased quotas for API, bots, SLAs, reporting, storage, and more	$34 a month

As mojohelpdesk.com lists them, read 4 Oct 2026. The maker's own page has the final word.

Verdict

Mojo Helpdesk combines ticketing, automation, AI assistance, self-service, and integrations with an API. Its paid-per-agent tiers range from 14.00 USD to $34 a month, and a 21-day trial is available.

Facts from Mojo Helpdesk's own pages

AI assistant: Felix AI drafts replies, summarizes ticket threads, recommends knowledge base articles, and flags sentiment; the site says it is included in every plan. · mojohelpdesk.com, 4 Oct 2026
API: Mojo Helpdesk provides a v2 API for retrieving, creating, updating, and managing support tickets and related resources. · developer.mojohelpdesk.com, 4 Oct 2026
Automation and SLAs: Business rules and bots can assign tickets round-robin, send auto-responders, and escalate tickets before an SLA slips. · mojohelpdesk.com, 4 Oct 2026
Company history: Mojo says its parent company, Metadot, built the helpdesk in 2006 and later turned it into a SaaS offering. · mojohelpdesk.com, 4 Oct 2026
Company location: The company says the Mojo team is primarily based in Austin, Texas, where Metadot Corporation is headquartered. · mojohelpdesk.com, 4 Oct 2026
Founded: 2006 · mojohelpdesk.com, 28 Sept 2026
Free plan: No · mojohelpdesk.com, 23 Sept 2026
Google Workspace: Google Workspace users can sign in with their Google accounts, launch Mojo from the Gmail app launcher, and convert support mailbox emails into tickets. · mojohelpdesk.com, 4 Oct 2026
Headquarters: Austin, Texas · mojohelpdesk.com, 28 Sept 2026
HIPAA: HIPAA compliance and a signed Business Associate Agreement are available with the Enterprise plan. · mojohelpdesk.com, 4 Oct 2026
Integrations: The site says email, Google Workspace, Zapier, and Slack connect out of the box. · mojohelpdesk.com, 4 Oct 2026
Plan limits: Team is limited to 25 agents and Business to 100 agents; Enterprise allows unlimited agents. · mojohelpdesk.com, 4 Oct 2026
Product: Mojo Helpdesk is an all-in-one helpdesk that automates tickets, tracks performance, and helps teams manage support requests. · mojohelpdesk.com, 4 Oct 2026
Security: The pricing page says every plan runs on SOC 2 Type II audited infrastructure and lists SSO options including Google, Microsoft, SAML, and ClassLink. · mojohelpdesk.com, 4 Oct 2026
Self-service: The product includes a searchable knowledge base for customers to find answers to common questions. · mojohelpdesk.com, 4 Oct 2026
SLA management: Yes · mojohelpdesk.com, 23 Sept 2026
Support: The Enterprise plan includes priority support and a dedicated account manager; the homepage says customers can work directly with the Austin team for setup guidance, product questions, or feature requests. · mojohelpdesk.com, 4 Oct 2026
Ticketing: The helpdesk centralizes requests in ticket queues and supports assigning, prioritizing, tagging, and customer ticket history. · mojohelpdesk.com, 4 Oct 2026