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Kayako

by Kayako

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Kayako's own site

What Kayako is

Kayako is customer support software from Kayako, a maker founded in 2001. Its listed capabilities cover shared inboxes, ticketing, help content, live chat, automation, reporting, and API access. The Kayako One plan brings together a unified inbox, a ticketing system, a knowledge base, a live chat widget, automation rules, and reporting and analytics. Kayako also offers a Kay AI agent plan, described as resolving customer issues; that plan has no seat fees or setup fees. The product includes SLA management and ticket automation, giving teams tools for handling support requests and managing service commitments. The listed platform is API, and API access is available. Kayako uses a paid pricing model. It is presented through two named plans, Kay AI agent and Kayako One, with no plan prices provided here. Together, the listed options address AI-assisted issue resolution and a broader support workflow spanning inbox, tickets, knowledge base, live chat, automation, and analytics.

Who it suits

Kayako suits teams looking for customer support capabilities such as a shared inbox, ticketing, help center, SLA management, and ticket automation. Kayako One is aimed at teams seeking a combined inbox, knowledge base, live chat widget, automation rules, and reporting, while Kay AI agent is for those seeking AI issue resolution without seat or setup fees.

What it does well

  • Shared inbox and ticketing system are available.
  • Includes help center and knowledge base capabilities.
  • SLA management and ticket automation are listed.
  • Kayako One includes live chat and analytics.
  • Kay AI agent has no seat fees or setup fees.
  • API access is available.

What to know first

  • Uses a paid pricing model.
  • The listed platform is API.

Plans

PlanBilled and limitsPrice
Kay AI AgentPer Resolved Ticket · $1 per fully resolved issue · no charge for escalations or partial resolutions · no seat fees · no setup fees$1, paid once
Kayako OneContact sales · Full helpdesk platform · Kay AI agent at $1 per resolution · white-glove onboarding and setupOn request

As kayako.com lists them, read 11 Oct 2026. The maker's own page has the final word.

Getting started

  1. Visit the Kayako website.
  2. Review the Kay AI agent and Kayako One plans.
  3. Choose the plan that matches the support capabilities you need.
  4. Use the listed API platform and API access.

Verdict

Choose Kayako if its listed support functions match your team's needs, from shared inbox and ticketing to knowledge content, live chat, automation, and reporting. The Kay AI agent plan may suit teams seeking issue resolution without seat or setup fees. Look elsewhere if you need a platform other than the listed API platform.

Questions

Who makes Kayako?

Kayako is made by Kayako, which was founded in 2001.

Is Kayako free?

Kayako has a paid pricing model.

What plans are listed?

The listed plans are Kay AI agent and Kayako One.

What does Kayako One include?

It includes a unified inbox, ticketing system, knowledge base, live chat widget, automation rules, and reporting and analytics.

What does the Kay AI agent plan offer?

It is described as resolving customer issues and has no seat fees or setup fees.

Which platform and integrations are listed?

The listed platform is API, and API access is available. No integrations are listed in these facts.

Facts from Kayako's own pages

AI agent
Kay reads tickets, drafts replies, takes actions, and can resolve cases automatically. · kayako.com, 11 Oct 2026
API access
Yes · kayako.com, 20 Sept 2026
Channels
Kayako One brings email, live chat, social, and voice into one shared queue. · kayako.com, 11 Oct 2026
Company history
Kayako says it started in 2001. · kayako.com, 11 Oct 2026
Compliance
Kayako says its core infrastructure is hosted at data facilities compliant with SOC 1, SOC 2, SOC 3, PCI DSS, ISO 27001, ISO 27017, ISO 27018, and Cloud Security Alliance standards. · kayako.com, 11 Oct 2026
Custom integrations
The integrations page says Kayako provides REST API access and real-time webhooks for custom integrations. · kayako.com, 11 Oct 2026
Deployment
Kayako says its team provides expert-led implementation and that most teams are live in days. · kayako.com, 11 Oct 2026
Existing help desks
Kay says it can work with Zendesk, Freshdesk, Intercom, Salesforce, or Kayako’s help desk without requiring migration. · kayako.com, 11 Oct 2026
Founded
2001 · kayako.com, 28 Sept 2026
Help center
Yes · kayako.com, 20 Sept 2026
Help desk features
Kayako One includes a unified inbox, ticketing system, knowledge base, live chat widget, automation rules, and reporting and analytics. · kayako.com, 11 Oct 2026
Integrations
Kayako lists Salesforce, Slack, Microsoft Teams, WhatsApp, Shopify, Stripe, Chargebee, Jira, GitHub, LaunchDarkly, and Zapier integrations. · kayako.com, 11 Oct 2026
Intended users
Kayako says it serves businesses from startups and Fortune 100 companies to charities and governments. · kayako.com, 11 Oct 2026
Mobile
Kayako has a mobile product page, and its site lists mobile among its product offerings. · kayako.com, 11 Oct 2026
Product
Kayako describes itself as an AI help desk and customer support platform. · kayako.com, 11 Oct 2026
Resolution pricing
Kayako charges $1 only when Kay resolves an issue without human agent involvement; escalations and simple deflections do not count as resolutions. · kayako.com, 11 Oct 2026
Security
Kayako’s security page describes single sign-in, two-factor authentication, role-based access restrictions, IP restrictions, HTTPS/TLS encryption, backups, and DDoS mitigation. · kayako.com, 11 Oct 2026
Shared inbox
Yes · kayako.com, 20 Sept 2026
SLA management
Yes · kayako.com, 20 Sept 2026
Ticket automation
Yes · kayako.com, 20 Sept 2026

Where Kayako stands on Freedom251

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