Side by side
Hootsuite vs Kayako
Both stand on social media customer service software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Choose Hootsuite if you want to plan, publish and monitor social activity across supported networks, with analytics and integrations from a web dashboard. Look elsewhere if you need a free plan or bulk scheduling during the trial. Standard is limited to 10 social accounts; Professional and Advanced support unlimited accounts.
Visit HootsuiteChoose Kayako if its listed support functions match your team's needs, from shared inbox and ticketing to knowledge content, live chat, automation, and reporting. The Kay AI agent plan may suit teams seeking issue resolution without seat or setup fees. Look elsewhere if you need a platform other than the listed API platform.
Visit KayakoThe facts
| Hootsuite | Kayako | |
|---|---|---|
| Free plan | A free trial | Not published |
| Open source | Not published | Not published |
| Runs on | Web | Android, API, iPhone, Web |
| Lowest paid plan | Standard: $99 a month | See the plans |
| Plans published | 4 | 2 |
| Maker | Hootsuite | Kayako |
| Website | hootsuite.com | kayako.com |
| On social media customer service software | #18 of 41 | #22 of 41 |
Hootsuite: what it does well
- Supports 11 listed social networks and services.
- Standard manages up to 10 social accounts; higher plans allow unlimited accounts.
- Includes a social inbox and standard analytics.
- AI features support captions, ideas, scheduling recommendations and trend detection.
- Lists integrations including Salesforce, Slack, Asana and Figma.
What to know first
- There is no free plan.
- Standard is limited to 10 social accounts.
- Trial accounts have daily posting limits of 10–20 posts per organization.
- Bulk scheduling is unavailable during the trial.
Kayako: what it does well
- Shared inbox and ticketing system are available.
- Includes help center and knowledge base capabilities.
- SLA management and ticket automation are listed.
- Kayako One includes live chat and analytics.
- Kay AI agent has no seat fees or setup fees.
What to know first
- Uses a paid pricing model.
- The listed platform is API.
Alternatives to Hootsuite Alternatives to Kayako The whole list