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Best Social Media Customer Service Software in 2026

Support requests and comments arrive across social platforms, and software in this category helps teams manage those interactions. The ranked entries begin with Chatwoot, Soclo, and Agorapulse. Compare supported social channels and comment moderation, and check whether private social replies suit the way you respond to customers. Customer profiles, SLA management, and workflow automation provide further points to assess against your support process. Free-plan availability and paid-from pricing help you consider cost as well as capability. Start with the channels you need to cover, then weigh the listed features against how your team handles social support.

  1. 1

    Chatwoot

    by Chatwoot
    Free plan Open source AndroidAPIiPhone+3

    Chatwoot brings customer conversations, team coordination, and knowledge-base tools together, with cloud and self-hosted options.

    9.3 Free plan · paid from $19/mo (annual) · 15-day trial Visit site
  2. 2

    Crisp

    by Crisp
    Free plan AndroidAPIiPhone+3

    Crisp combines shared customer conversations with help content, AI training and workflow tools. The free plan allows unlimited conversations but has two seats and no AI credits.

    7.6 Free plan · paid from $45/mo · 14-day trial Visit site
  3. 3

    Agorapulse

    by Agorapulse
    Free plan AndroidiPhone

    Agorapulse covers social publishing, inbox management, team coordination, and reporting, with mobile apps and integrations.

    7.4 Free plan · paid from $79/user/mo (annual) · 30-day trial Visit site
  4. 4

    Gorgias

    by Gorgias
    Free plan AndroidAPIExtension+2

    Gorgias combines multichannel support with ecommerce-focused ticket tools, including Shopify context and in-conversation order actions.

    7.1 30-day trial Visit site
  5. 5

    Soclo

    Free plan AndroidAPIiPhone+2

    Soclo brings marketing planning, content and publishing alongside tools for ads and business operations.

    7.1 Free plan · paid from £7.99/mo · 3-day trial Visit site
  6. 6

    Comm100 Contact Center

    by Comm100 Contact Center
    Free trial AndroidAPIiPhone+4

    Comm100 combines multichannel support tools with voice, AI, and on-premises deployment options. Plan features and per-agent licensing are important to check when choosing a Live Chat tier.

    6.5 From $22/mo (annual) · 30-day trial Visit site
  7. 7

    Deskpro

    Free trial AndroidAPIiPhone+2

    Choose Deskpro if your team needs a help desk spanning multiple departments, channels, and deployment options.

    6.5 From $39/mo · 14-day trial Visit site
  8. 8

    Zoho Desk

    by Zoho Desk
    Free plan API

    Zoho Desk covers shared support conversations, customer self-service, SLAs, and automation. Its free plan serves 3 users, with annual paid tiers listed for larger teams.

    6.5 Free plan · paid from ₹420/user/mo (annual) · 15-day trial Visit site
  9. 9

    Desku Social Inbox

    Free plan AndroidiPhoneWeb
    6.4 Free plan · paid from $39/mo · 14-day trial Visit site
  10. 10

    Front

    by Front
    Free trial AndroidAPIiPhone+3

    Front provides shared-inbox and customer-service functions across three paid annual tiers. Compare seat, channel, workspace, and automation limits with your team’s requirements.

    6.4 From $25/user/mo (annual) · 14-day trial Visit site
  11. 11

    Genesys Cloud CX

    by Genesys Cloud CX
    Free trial AndroidAPIiPhone+4

    Genesys Cloud CX offers multiple contact-center tiers, with capabilities varying from voice services to broader omnichannel and workforce features.

    6.3 From $75/user/mo (annual) Visit site
  12. 12

    Nextiva

    by Nextiva
    Free trial AndroidAPIExtension+5

    Nextiva combines business calling with messaging, meetings, and collaboration features across its plans. The listed monthly options begin at $15 a month, and there is no free plan or trial.

    6.2 From $15/user/mo Visit site
  13. 13

    Intercom

    by Intercom
    Free trial AndroidiPhoneWeb

    Intercom combines customer messaging, helpdesk features, and AI-assisted answers across web and mobile.

    6.1 From $29/user/mo (annual) · 14-day trial Visit site
  14. 14

    Respond.io

    by Respond.io
    Free trial AndroidAPIiPhone+1

    Choose Respond.io if your B2C team needs a shared multichannel conversation workspace with AI Agents and automation.

    6.1 From $79/mo · 7-day trial Visit site
  15. 15

    SleekFlow

    Free trial AndroidAPIiPhone+1

    SleekFlow combines messaging, CRM context, automation, and AI-agent capabilities for customer-facing teams.

    6.1 From $109/mo · 7-day trial Visit site
  16. 16

    ContentStudio

    by ContentStudio
    Paid WebiPhoneAndroid

    ContentStudio combines multi-network publishing with an inbox, approvals and basic analytics. Its paid tiers vary by account, workspace and user allowances, with a seven-day trial but no free plan.

    5.9 From $29/mo · 7-day trial Visit site
  17. 17

    Emplifi

    by Emplifi
    Paid AndroidAPIiPhone+1

    Emplifi Fuel unifies social marketing, commerce, and care functions with enterprise integrations and AI capabilities.

    5.9 Visit site
  18. 18

    Hootsuite

    by Hootsuite
    Free trial Web

    Choose Hootsuite if you want to plan, publish and monitor social activity across supported networks, with analytics and integrations from a web dashboard.

    5.9 From $99/user/mo (annual) · 14-day trial Visit site
  19. 19

    SocialIQ Engagement Center

    Free trial APISelf-hostedWeb

    SocialIQ brings engagement management, AI content work, moderation, and automation into one service. Its paid plans differ by included AI outputs and support, with custom enterprise arrangements.

    5.9 From ₹1,166/mo · 14-day trial Visit site
  20. 20

    Text.com

    Free trial AndroidAPIiPhone+3

    Choose Text if your ecommerce or SaaS team needs a combined customer service platform with AI assistance, workflow automation, and broad platform connectivity.

    5.9 From $19/user/mo (annual) · 14-day trial Visit site
  21. 21

    Trengo

    by Trengo
    Free trial AndroidAPIiPhone+3

    Choose Trengo if your team wants a shared inbox across its supported channels, with routing and AI automation.

    5.9 From €299/mo (annual) Visit site
  22. 22

    Kayako

    by Kayako
    Paid AndroidAPIiPhone+1

    Choose Kayako if its listed support functions match your team's needs, from shared inbox and ticketing to knowledge content, live chat, automation, and reporting.

    5.8 Visit site
  23. 23

    LiveAgent

    by LiveAgent
    Free trial API

    LiveAgent combines multichannel support tools with ticketing, automation, and AI features.

    5.8 Free plan · paid from $15/user/mo (annual) · 30-day trial Visit site
  24. 24

    Zendesk Messaging

    by Zendesk Messaging
    Free trial AndroidAPIiPhone+1

    Zendesk Messaging combines customer conversations with support-management features and several Suite tiers.

    5.8 From $55/user/mo (annual) · 14-day trial Visit site
  25. 25

    ZorgSocial

    Free trial AndroidAPIiPhone+2

    ZorgSocial covers social publishing, AI production, integrations, and analytics across plans for different organization sizes.

    5.8 From $59/mo · 14-day trial Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

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