Best Social Media Customer Service Software in 2026
Updated
Support requests and comments arrive across social platforms, and software in this category helps teams manage those interactions. The ranked entries begin with Chatwoot, Soclo, and Agorapulse. Compare supported social channels and comment moderation, and check whether private social replies suit the way you respond to customers. Customer profiles, SLA management, and workflow automation provide further points to assess against your support process. Free-plan availability and paid-from pricing help you consider cost as well as capability. Start with the channels you need to cover, then weigh the listed features against how your team handles social support.
6 of 19 with known pricing have a free tier;1 of 1 with known code status publish open-source code;1 apps show full bars: free, open, on most devices and documented.
| # | App | Signal | Free tier | Open code | Devices | From | Score |
|---|---|---|---|---|---|---|---|
| 1 | ChatwootWeb · Linux · Android · iPhone · Self-hosted · API | Full bars | 4 of 6 | $19/mo | 8.1 | ||
| 2 | CrispWeb · Windows · Mac · Android · iPhone · API | Three bars | 5 of 6 | $45/mo | 6.7 | ||
| 3 | SocloWeb · Mac · Android · iPhone | Three bars | 4 of 6 | $7.99/mo | 6.6 | ||
| 4 | AgorapulseAndroid · iPhone | Two bars | 2 of 6 | $99/mo | 6.5 | ||
| 5 | Desku AI Chatbot BuilderWeb · Android · iPhone | Three bars | 3 of 6 | $39/mo | 6.4 | ||
| 6 | Zoho DeskAPI | Two bars | 0 of 6 | ₹420/mo | 6.2 | ||
| 7 | GorgiasWeb · Android · iPhone · API · Extension | Two bars | 3 of 6 | 5.6 | |||
| 8 | KayakoWeb · Android · iPhone · API | Two bars | 3 of 6 | 5.5 | |||
| 9 | LiveAgentAPI | One bar | No | 0 of 6 | $15/mo | 5.4 | |
| 10 | Verint SocialWeb | One bar | 1 of 6 | 5.4 | |||
| 11 | Comm100 Contact CenterWeb · Windows · Mac · Android · iPhone · Self-hosted · API | Two bars | No | 5 of 6 | $27/mo | 5.3 | |
| 12 | Genesys Cloud CXWeb · Windows · Mac · Android · iPhone | Two bars | No | 5 of 6 | $75/mo | 5.3 | |
| 13 | NextivaWeb · Windows · Mac · Linux · Android · iPhone · Extension | Two bars | No | 6 of 6 | $15/mo | 5.3 | |
| 14 | SuppogateWeb · API | One bar | 1 of 6 | 5.3 | |||
| 15 | Text.comWeb · Windows · Mac · Android · iPhone · API | Two bars | No | 5 of 6 | $19/mo | 5.3 | |
| 16 | TrengoWeb · Windows · Mac · Android · iPhone · API | Two bars | No | 5 of 6 | €299/mo | 5.3 | |
| 17 | IntercomWeb · Android · iPhone | Two bars | No | 3 of 6 | $19/mo | 5.2 | |
| 18 | DeskproWeb · Android · iPhone · Self-hosted · API | Two bars | No | 3 of 6 | $39/mo | 5.1 | |
| 19 | Medal Social InboxWeb · Android · iPhone | Two bars | No | 3 of 6 | $129/mo | 5.1 | |
| 20 | OktopostWeb · Android · iPhone · API | Two bars | 3 of 6 | 5.1 | |||
| 21 | Respond.ioWeb · Android · iPhone · API | Two bars | No | 3 of 6 | $79/mo | 5.1 | |
| 22 | SleekFlowWeb · Android · iPhone · API | Two bars | No | 3 of 6 | $49/mo | 5.1 | |
| 23 | Sprout SocialAndroid · iPhone | One bar | No | 2 of 6 | $79/mo | 5.1 | |
| 24 | ZorgSocialWeb · Android · iPhone · Self-hosted · API | Two bars | No | 3 of 6 | $59/mo | 5.1 | |
| 25 | Brandwatch ListenWeb · API | One bar | 1 of 6 | 5.0 |
Compare all 25 in a table
| # | App | Score | Free plan | From | Free plan | Paid from | Supported social channels | Private social replies |
|---|---|---|---|---|---|---|---|---|
| 1 | Chatwoot | 8.1 | Free plan | $19/mo | Yes | |||
| 2 | Crisp | 6.7 | Free plan | $45/mo | Yes | |||
| 3 | Soclo | 6.6 | Free plan | $7.99/mo | Yes | |||
| 4 | Agorapulse | 6.5 | Free plan | $99/mo | Yes | 79 /user/mo | ||
| 5 | Desku AI Chatbot Builder | 6.4 | Free plan | $39/mo | Yes | |||
| 6 | Zoho Desk | 6.2 | Free plan | ₹420/mo | Yes | |||
| 7 | Gorgias | 5.6 | No | |||||
| 8 | Kayako | 5.5 | ||||||
| 9 | LiveAgent | 5.4 | No | $15/mo | Yes | 15 /user/mo | ||
| 10 | Verint Social | 5.4 | ||||||
| 11 | Comm100 Contact Center | 5.3 | No | $27/mo | No | |||
| 12 | Genesys Cloud CX | 5.3 | No | $75/mo | No | 75 /user/mo | ||
| 13 | Nextiva | 5.3 | No | $15/mo | 15 /user/mo | |||
| 14 | Suppogate | 5.3 | ||||||
| 15 | Text.com | 5.3 | No | $19/mo | No | 19 /user/mo | Facebook Messenger, SMS, WhatsApp, website chat, email, social media | |
| 16 | Trengo | 5.3 | No | €299/mo | No | |||
| 17 | Intercom | 5.2 | No | $19/mo | No | 29 /user/mo | ||
| 18 | Deskpro | 5.1 | No | $39/mo | No | |||
| 19 | Medal Social Inbox | 5.1 | No | $129/mo | No | |||
| 20 | Oktopost | 5.1 | ||||||
| 21 | Respond.io | 5.1 | No | $79/mo | No | |||
| 22 | SleekFlow | 5.1 | No | $49/mo | No | |||
| 23 | Sprout Social | 5.1 | No | $79/mo | No | 79 /user/mo | ||
| 24 | ZorgSocial | 5.1 | No | $59/mo | No | Facebook, Instagram, LinkedIn, Twitter/X, TikTok, YouTube, WhatsApp Business | ||
| 25 | Brandwatch Listen | 5.0 |
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Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.