FREEDOM251

Freedom251 › Customer Service - Enterprise Software

Front

by Front

Free trial AndroidAPIiPhoneMacWebWindows

Visit Front Alternatives Pricing

Front's own site

What Front is

Front is customer communication software centered on shared inboxes. Its listed tools include SLA management, ticket automation, a help center, a customer portal, and API access. Front was founded in 2013 and is listed with an API platform. There is no free plan, while the pricing note includes a 14-day trial. Starter costs $25 a month, billed annually, and supports up to 10 seats, 10 automation rules, one workspace, and 10 channels per license. Professional costs $65 a month, billed annually, with up to 50 seats, 20 automation rules, five workspaces, and 30 channels per license. Enterprise costs $105 a month, billed annually, and includes unlimited rules and macros, unlimited workspaces, and 50 channels per license. The plans therefore differ by seat capacity, automation allowance, workspace count, and channel allocation. Teams can match those limits to their intended communication setup while using the listed inbox and service-management capabilities.

Who it suits

Front suits teams managing customer communication through shared inboxes, service rules, help content, portals, and APIs. The plan limits matter for organizations with different seat or workspace needs.

What it does well

  • Shared inbox for team communication
  • Includes SLA management and ticket automation
  • Customer portal and help center
  • API access available

What to know first

  • No free plan
  • Plans billed annually
  • Starter limited to 10 seats
  • Enterprise costs $105 a month

Plans

PlanBilled and limitsPrice
Starterannually · up to 10 seats · shared inbox and ticketing · AI Topics · up to 10 automation rules · basic analytics · basic knowledge base$25 a month
Professionalannually · up to 50 seats · omnichannel channels · macros · up to 20 automation rules · advanced analytics · multiple workspaces · SSO and SCIM$65 a month
Enterpriseannually · unlimited workspaces · unlimited rules and macros · multilingual knowledge base · custom roles and permissions · AI Copilot, Smart QA and Smart CSAT included$105 a month

As front.com lists them, read 15 Oct 2026. The maker's own page has the final word.

Verdict

Front provides shared-inbox and customer-service functions across three paid annual tiers. Compare seat, channel, workspace, and automation limits with your team’s requirements.

Facts from Front's own pages

Included agent seats
10 · front.com, 20 Sept 2026
Analytics
Front reports on response time, resolution speed, workload, CSAT and team performance. · front.com, 15 Oct 2026
API access
Yes · front.com, 20 Sept 2026
API details
The API uses JSON, supports multipart file uploads, query search parameters, documented rate limits and a deprecation policy. · dev.frontapp.com, 15 Oct 2026
Autopilot
Autopilot is Front's omnichannel AI agent for automating complex customer work. · front.com, 15 Oct 2026
Certifications
Front states that it is SOC 2 Type II and ISO 27001 certified. · front.com, 15 Oct 2026
Cloud hosting
Front states that its service is hosted on Amazon Web Services cloud infrastructure. · front.com, 15 Oct 2026
Company founding
Mathilde Collin founded Front in 2013 and later became executive chair. · front.com, 15 Oct 2026
Company scale
Front says it has more than 9,300 businesses, over 300 employees across five offices, and surpassed $100 million in ARR in 2025. · front.com, 15 Oct 2026
Copilot
Copilot provides account context, next-step suggestions and drafted replies for agents. · front.com, 15 Oct 2026
Customer portal
Yes · front.com, 20 Sept 2026
Desktop and mobile apps
Official downloads are provided for Windows, macOS, iOS and Android, alongside the web application. · front.com, 15 Oct 2026
Documentation
The Help Center lists 201 getting-started articles, 352 usage articles, 37 rules articles and 204 API/integration articles, plus developer documentation and release notes. · help.front.com, 15 Oct 2026
Encryption
Front states that data at rest uses AES-256 encryption and data in transit uses TLS encryption. · front.com, 15 Oct 2026
Founded
2013 · front.com, 23 Sept 2026
Free plan
No · front.com, 20 Sept 2026
Funding
Front says it has raised $204 million in venture funding from investors including Sequoia, Salesforce Ventures and Battery. · front.com, 15 Oct 2026
Headquarters and size
LinkedIn lists Front as privately held, headquartered in San Francisco, with 501–1,000 employees. · linkedin.com, 15 Oct 2026
Help center
Yes · front.com, 20 Sept 2026
Integrations
Front says it offers more than 160 integrations and lists Salesforce, Pipedrive, Jira, Asana, Trello, GitHub and Zapier among supported connections. · help.front.com, 15 Oct 2026
Legal name
Crunchbase identifies the legal entity as FrontApp, Inc. · crunchbase.com, 15 Oct 2026
Limit: Android drafting
A Google Play reviewer says Android drafts can reset or jump to an earlier state while typing, making messages difficult to finish. · play.google.com, 15 Oct 2026
Limit: pricing and reporting
G2 reviewers say costs rise as teams need advanced features and that reporting flexibility can lag dedicated support platforms. · g2.com, 15 Oct 2026
Limit: search and threading
TrustRadius reviewers report weak search for older or specific messages and problems with thread ordering and distinguishing message changes. · trustradius.com, 15 Oct 2026

Where Front stands on Freedom251

Look at these too