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Best SMS Customer Service Software in 2026

SMS customer service software is for handling customer support by text message. This list helps you compare paid tools with options that offer a free plan or free trial.

  1. 1

    Gorgias

    by Gorgias
    Free plan AndroidAPIExtension+2

    Gorgias combines multichannel support with ecommerce-focused ticket tools, including Shopify context and in-conversation order actions.

    7.3 30-day trial Visit site
  2. 2

    Front

    by Front
    Free trial AndroidAPIiPhone+3

    Front provides shared-inbox and customer-service functions across three paid annual tiers. Compare seat, channel, workspace, and automation limits with your team’s requirements.

    6.6 From $25/user/mo (annual) · 14-day trial Visit site
  3. 3

    Heymarket

    Free trial AndroidAPIExtension+2

    Choose Heymarket if your team needs shared business messaging with campaigns, automation, and AI agents.

    6.4 From $49/user/mo (annual) · 14-day trial Visit site
  4. 4

    Kixie

    Free trial ExtensionWeb

    Kixie combines business calling, messaging, and CRM logging, with plan-specific dialing options.

    6.0 7-day trial Visit site
  5. 5

    Salesmsg

    Free trial AndroidAPIExtension+2

    Salesmsg combines customer messaging and calling with integrations and workflow automation.

    6.0 From $25/user/mo · 14-day trial Visit site
  6. 6

    SimpleTexting

    Free trial AndroidAPIiPhone+1

    SimpleTexting combines campaign messaging with automation, contact tools, and mobile apps.

    6.0 From $29/mo · 14-day trial Visit site
  7. 7

    GoTo Connect

    Paid AndroidiPhoneMac+2

    GoTo Connect spans business phone features, customer messaging, and contact center tools.

    5.9 Pricing on request Visit site
  8. 8

    Text Request

    Free trial AndroidAPIExtension+4

    Text Request combines business-number texting with sequences, a website chat widget, payment requests, and integrations.

    5.8 From $59.99/mo · 14-day trial Visit site
  9. 9

    Kustomer

    by Kustomer
    Paid AndroidAPIiPhone+1

    Kustomer combines a unified customer timeline, service tools and AI features with options for human review. Pricing is on request, and listed Enterprise and Ultimate plans differ in several limits.

    5.7 Pricing on request Visit site
  10. 10

    Podium Aesthetics

    Paid AndroidAPIExtension+2

    Pick Podium Aesthetics if your practice needs an EMR, AI-assisted scheduling, communications, payments, and marketing together.

    5.6 Pricing on request Visit site
  11. 11

    Textline

    Paid AndroidAPIExtension+2

    Choose Textline if your team needs a shared inbox for business messaging, automation, and integrations with tools such as Salesforce or Zendesk Support.

    5.4 From $149/mo · 14-day trial Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

Check the supported platform before choosing: tools here run on web, iOS, Android, API, extension, or macOS. If code access matters, review the open-source licence. Compare the stated price, billing unit, trial length, and whether a free plan is available.

Questions

Is there a free plan for SMS customer service software?

A free plan is offered by tools in this list. Check the individual entry for its current plan terms.

Which tools offer a free trial?

Free trials are offered by tools in this list. Listed trial periods include 7 days and 14 days.

What does SMS customer service software cost?

Listed starting prices range from $25/user/mo to $149/mo. Other entries show pricing on request.

What platforms do these tools support?

Platforms represented in this list are web, iOS, Android, API, extension, and macOS.

Can I read or change the source code?

Check the open-source licence for the tool you are considering. The licence states whether reading or changing the code is allowed.

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