Freedom251 › Nonprofit Text Messaging Software
Text Request
What Text Request is
Text Request is business texting software that lets small businesses text customers from their business number. It supports SMS and MMS, two-way conversations, scheduled messages, reminders, mass texting, and sequences arranged around dates that matter to customers. Its SMS Chat website widget can start conversations and collect contact details for follow-up. Businesses can request and collect secure payments by SMS using their own processor or Text Request's. Integrations include an API, webhooks, and direct connections to HubSpot, Square, Mailchimp, QuickBooks, Pipedrive, Zapier, Help Scout, Angi, and Microsoft Dynamics 365. Access options include Android and iOS apps, a Windows desktop app, a Mac web app, a Chrome extension, and the web. The mobile app omits P2P messaging, reports, integrations, and custom merge messages. Pricing starts at $59.99/mo, and a 14-day trial is available with restrictions: trial texting is limited to the sales support and verified phone numbers, and several features are excluded. HIPAA-compliant accounts cost an additional $50/mo.
Who it suits
It suits small businesses that want to handle customer conversations and payment requests through business texting. Businesses should check the mobile-app omissions and trial restrictions if those matter to their workflow.
What it does well
- Supports SMS and MMS, two-way texting, reminders, and mass texts.
- SMS Chat collects contact information for follow-up.
- Payments can be requested and collected through SMS.
- Offers API, webhooks, and listed direct integrations.
- Every plan includes in-house customer support.
What to know first
- No free plan is listed.
- Mobile app omits P2P messaging and reports.
- The 14-day trial restricts recipients and excludes features.
- HIPAA-compliant accounts cost an additional $50/mo.
Limits
The 14-day trial limits texting to Text Request’s sales support number and the verified phone number, and excludes reviews, payments, integrations, and additional dashboards. The mobile app does not include P2P messaging, reports, integrations, or custom merge messages.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| High Volume Tier 2 | Billed monthly · 100,000 included texts · 10 dashboards · $0.016 additional texts · $5 additional dashboards | $1,460 a month |
| High Volume Tier 3 | Billed monthly · 250,000 included texts · 10 dashboards · $0.013 additional texts · $5 additional dashboards | $2,900 a month |
| Enterprise | Billed monthly · 20,000 included texts · 10 dashboards · $0.032 additional texts | $575 a month |
| High Volume Tier 1 | Billed monthly · 50,000 included texts · 10 dashboards · $0.019 additional texts · $5 additional dashboards | $890 a month |
| Basic | Billed monthly · 1,000 included texts · 1 dashboard · $0.058 additional texts | On request |
| Corporate | Billed monthly · 6,500 included texts · 5 dashboards · $0.049 additional texts | On request |
| Starter | Billed monthly · 2,500 included texts · 2 dashboards · $0.058 additional texts | On request |
As textrequest.com lists them, read 1 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the Text Request website.
- Choose a paid plan or start the 14-day trial.
- Use the web service or choose an available Android, iOS, Windows, Mac web, or Chrome extension option.
- During the trial, text only the sales support number and your verified phone number.
Verdict
Text Request combines business-number texting with sequences, a website chat widget, payment requests, and integrations. Review the trial limits, mobile-app omissions, and added HIPAA account fee before choosing it.
Questions
Is there a free plan?
No. Text Request is paid, with pricing from $59.99/mo.
Is there a free trial?
Yes. The trial lasts 14 days and restricts texting to the sales support number and the verified phone number. Reviews, payments, integrations, and additional dashboards are excluded.
Which platforms are available?
Text Request lists Android, iOS, Windows, Mac, web, API, and extension access. It provides mobile apps, a Windows desktop app, a Mac web app, and a Chrome extension.
Can teams share an inbox and send MMS?
Yes. Shared team inbox, two-way messaging, and MMS support are listed.
What integrations are available?
Direct integrations include HubSpot, Square, Mailchimp, QuickBooks, Pipedrive, Zapier, Help Scout, Angi, and Microsoft Dynamics 365. The service also offers an API and webhooks.
Does it offer HIPAA-compliant accounts?
Yes. HIPAA-compliant accounts are available for an additional $50/mo.
Facts from Text Request's own pages
- Company scale
- Text Request reports more than 1B messages delivered, 60K active users, and 200M people connected over SMS. · textrequest.com, 1 Oct 2026
- Compliance
- Text Request states that it is SOC 2 Type 2 certified and offers HIPAA-compliant accounts for an additional $50/mo fee. · textrequest.com, 1 Oct 2026
- Downloads
- Text Request provides iOS and Android apps, a Windows desktop app, a Mac web app, and a Chrome extension. · help.textrequest.com, 1 Oct 2026
- Founded
- 2014 · textrequest.com, 28 Sept 2026
- Free trial limits
- The 14-day trial allows texting only to Text Request's sales support number and the verified phone number, and excludes reviews, payments, integrations, and additional dashboards. · help.textrequest.com, 1 Oct 2026
- Headquarters
- Chattanooga, Tennessee, United States · textrequest.com, 28 Sept 2026
- Integrations
- The service offers API and webhooks plus direct integrations including HubSpot, Square, Mailchimp, QuickBooks, Pipedrive, Zapier, Help Scout, Angi, and Microsoft Dynamics 365. · help.textrequest.com, 1 Oct 2026
- Messaging
- The platform supports SMS and MMS, two-way texting, scheduling, reminders, and mass texting. · textrequest.com, 1 Oct 2026
- Mobile limits
- The mobile app does not include P2P messaging, reports, integrations, or custom merge messages. · help.textrequest.com, 1 Oct 2026
- Payments
- Users can request and collect secure payments through SMS using their own payment processor or Text Request's. · textrequest.com, 1 Oct 2026
- Product
- Text Request is business texting software that lets small businesses text from their business number. · textrequest.com, 1 Oct 2026
- Security
- Text Request encrypts data in transit and at rest, supports SSO and MFA, and describes its service as 100% cloud-based with redundant servers. · textrequest.com, 1 Oct 2026
- Sequences
- Sequences schedule a series of messages around a date important to customers. · textrequest.com, 1 Oct 2026
- SMS chat
- SMS Chat is a website widget that starts text conversations and collects contact information for follow-up. · textrequest.com, 1 Oct 2026
- Support
- Every plan includes ongoing customer support from an in-house team located in Chattanooga, Tennessee. · textrequest.com, 1 Oct 2026
Where Text Request stands on Freedom251
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