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Sinch Engage
What Sinch Engage is
Sinch Engage is a business platform for SMS campaigns and two-way customer messaging. Plans include scheduled campaigns, workflow automations, templates, contact management, and message personalization. Teams can handle conversations in a shared inbox and assign them to staff. Messaging options include SMS, MMS, and RCS, with add-ons for WhatsApp, Facebook Messenger, and Instagram Messenger. The Messages REST API can send and receive SMS and MMS, schedule messages, track delivery, and process replies. Integrations listed include HubSpot, Salesforce, Shopify, BigCommerce, NetSuite, ActiveCampaign, Microsoft Dynamics, Adobe Campaign, Epic, Zapier, and Workato. The iOS and Android app supports messaging, team assignments, and push notifications. It is unavailable to trial-only and Basic-only users, and new accounts cannot be created in the app. A 14-day trial requires no credit card, but is limited to exploring the platform and sending test messages to yourself. Pricing starts at $99/mo; taxes are excluded and extra carrier, integration, or Meta-channel fees may apply.
Who it suits
Sinch Engage is aimed at businesses that need campaign messaging or two-way customer conversations, including businesses in retail, healthcare, logistics, fitness, and services. Its API and integrations may suit teams connecting messaging with other systems.
What it does well
- Includes scheduled campaigns and workflow automations.
- Shared inbox supports conversation assignment.
- Messages API handles SMS and MMS replies and delivery tracking.
- Mobile app supports team assignments and push notifications.
- 14-day trial requires no credit card.
What to know first
- No free plan is offered.
- Trial is limited to exploration and test messages to yourself.
- Mobile app excludes Basic-only and trial-only accounts.
- Taxes and additional carrier fees may apply.
Limits
The Basics plan includes 3,000 SMS per month, 1 user and 3 automation workflows. Trial access is limited to platform exploration and sending test messages to yourself; Basic-only and trial-only accounts cannot use the mobile app.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Pro Plus | $1,799/mo · 100,000 SMS/mo · 3 users · 2 subaccounts · customer success onboarding · RCS messaging | $1,799 a month |
| Advanced | $2,399/mo · 150,000 SMS/mo · 3 users · 3 subaccounts · RCS messaging | $2,399 a month |
| Conversations | $249/mo · 10,000 SMS/mo · 2 users · shared contacts and inbox · role-based access · mobile app | $249 a month |
| Pro | $799/mo · 40,000 SMS/mo · 3 users · 1 subaccount · SSO · RCS messaging | $799 a month |
| Basics | $99/mo · 3,000 SMS/mo · 1 user · 3 automation workflows | $99 a month |
| Custom enterprise | Custom pricing · For more than 150,000 messages/month · priority support · dedicated account manager · custom migration and integrations | On request |
As sinch.com lists them, read 3 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the Sinch Engage website.
- Start the 14-day trial without entering a credit card.
- Explore the platform and send test messages to yourself.
- Choose a paid plan for active plan access.
- Use the web platform, iOS or Android app, or Messages API.
Verdict
Sinch Engage combines campaign tools, a team inbox, integrations, and an SMS/MMS API. The trial is restricted, and the listed starting price is $99/mo before possible additional fees.
Questions
How much does Sinch Engage cost?
Paid pricing starts at $99/mo. Prices exclude tax, and additional carrier fees may apply; some integrations and Meta channels may also incur charges.
Is there a free plan or trial?
There is no free plan. A 14-day trial is available without a credit card and is limited to exploring the platform and sending test messages to yourself.
Which platforms are supported?
Sinch Engage lists Android, iOS, web and API. Its mobile app supports messaging, team assignments and push notifications.
What messaging channels does it support?
The pricing page lists SMS, MMS and RCS, with social channel add-ons including WhatsApp, Facebook Messenger and Instagram Messenger.
Which integrations are listed?
Listed integrations include HubSpot, Salesforce, Shopify, BigCommerce, NetSuite, ActiveCampaign, Microsoft Dynamics, Adobe Campaign, Epic, Zapier and Workato.
What are the plan allowances?
Basics includes 3,000 SMS per month, 1 user and 3 automation workflows. Other listed plans range from 10,000 to 150,000 SMS per month; custom enterprise pricing is for more than 150,000 messages per month.
Facts from Sinch Engage's own pages
- Additional charges
- The pricing page says prices exclude tax and additional carrier fees may apply; some integrations and Meta channels may also have extra charges. · sinch.com, 3 Oct 2026
- API
- The Messages API is a REST API for sending and receiving SMS and MMS, scheduling messages, tracking delivery and handling replies. · sinch.com, 3 Oct 2026
- Campaign tools
- The plans include campaigns, scheduled messages, workflow automations, templates, contact management and message personalization. · sinch.com, 3 Oct 2026
- Founded
- 2008 · sinch.com, 28 Sept 2026
- Inbox
- The product offers a shared inbox for team conversations, with conversation assignment available in the plan comparison. · sinch.com, 3 Oct 2026
- Integrations
- Listed integrations include HubSpot, Salesforce, Shopify, BigCommerce, NetSuite, ActiveCampaign, Microsoft Dynamics, Adobe Campaign, Epic, Zapier and Workato. · sinch.com, 3 Oct 2026
- Intended customers
- Sinch Engage describes its audience as businesses across industries including retail, healthcare, logistics, fitness and service businesses. · sinch.com, 3 Oct 2026
- Messaging channels
- The pricing page lists SMS, MMS, RCS and social channel add-ons including WhatsApp, Facebook Messenger and Instagram Messenger. · sinch.com, 3 Oct 2026
- Mobile app
- The mobile app is available for iOS and Android and supports messaging, team assignments and push notifications. · sinch.com, 3 Oct 2026
- Mobile app limit
- The mobile app is available to active plan users except Basic-only and trial-only accounts, and new accounts cannot be created in the app. · sinch.com, 3 Oct 2026
- Product
- Sinch Engage provides businesses with a platform for SMS campaigns and two-way customer messaging. · sinch.com, 3 Oct 2026
- Security certifications
- Sinch’s Trust Center lists ISO 27001:2022, SOC 2 Type I and Type II, PCI, GDPR and HIPAA badges. · trust.sinch.com, 3 Oct 2026
- SSO security
- Sinch Engage supports SAML single sign-on with Microsoft Entra ID and Okta, including enforcement for matching email domains. · sinch.com, 3 Oct 2026
- Support
- The pricing page says all plans include 24/7 global support, and the FAQ lists chat, email or phone support with tier-dependent availability. · sinch.com, 3 Oct 2026
- Trial
- Sinch Engage offers a 14-day trial with no credit card required; the pricing FAQ describes it as limited to exploring the platform and sending test messages to yourself. · sinch.com, 3 Oct 2026
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