No. 20 of 27 ·Business Texting Software

Captivated

Web · iPhone · API · Extension

Freedom report

One barScore 5.1

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely2 of 6 device platforms
DocumentedPlans, terms and facts published

Captivated is ranked #20 of 27 in business texting software on Freedom251. It runs on API, Browser extension, iOS, Web. There is no free plan.

Captivated plans and pricing

All plans

Starter Not published 500 messages / mo. · Unlimited users and teams · 1 text line included · Website Widget · Chrome Extension · Live support captivated.works · 5 Oct 2026

Engage Not published 2,500 messages / mo. · Unlimited users and teams · 2 text lines included · Website Widget · Chrome Extension · Live support captivated.works · 5 Oct 2026

Choice Not published 7,500 messages / mo. · Unlimited users and teams · 3 text lines included · Website Widget · Chrome Extension · Live support captivated.works · 5 Oct 2026

Pro Not published 15,000 messages / mo. · Unlimited users and teams · 4 text lines included · Website Widget · Chrome Extension · Live support captivated.works · 5 Oct 2026

Compared on business texting software

Free plan: No
Two-way messaging: Yes
MMS support: Yes
Shared team inbox: Yes
Automated sequences: Yes
Scheduled messages: Yes
Inbound keywords: Yes

Best Captivated alternatives

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The record

Product: Captivated describes its product as a conversation management platform that uses two-way business texting to unite teams and manage customer communication.
Shared conversations: The platform lets teams manage customer messages in a shared space, with conversation ownership, team queues, and escalation.
Automation: Workflows can automate appointment communications, follow-ups, and other customer messaging cadences.
Payments and forms: Express Pay supports payment requests by credit card or ACH, and the platform can send forms and documents by text for completion and signature.
Integrations: Listed integrations include HubSpot, Chrome, Google Calendar, Outlook, Stripe, Square, Zapier, Jotform, Zoom, Shopify, WorkWave, and web-based CRMs.
API: Captivated says API access is available on Pro plans for connecting other applications and starting two-way conversations.
Security: The company says data is encrypted in transit and at rest, using AES-256 for database data stored at rest.
Compliance: Captivated says SOC-2, HIPAA, and CCPA compliance reports are available upon request.
Support: Pricing states every plan includes live support, while the support page describes personalized onboarding, one-on-one training, and ongoing help by text or call.
Additional usage charges: Messages above the included monthly commitment are billed at the plan’s per-message rate, and usage-based items and applicable taxes or pass-through charges may be billed separately.
Intended users: Captivated presents the product for businesses of different sizes and highlights use in healthcare, automotive, home services, lawn care, golf, and restaurants.
Founded: 2014
Headquarters: Indianapolis, Indiana, United States

Where it ranks on Freedom251

Best Business Texting Software in 2026#20 of 27

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Sources

captivated.works· checked 5 Oct 2026
captivated.works/pricing/· checked 5 Oct 2026
captivated.works/product/features/· checked 5 Oct 2026
captivated.works/integrations/· checked 5 Oct 2026
captivated.works/security-and-compliance/· checked 5 Oct 2026