Freedom251 › Business Texting Software
Captivated
What Captivated is
Captivated is a conversation management platform built around two-way business texting. It gives teams a shared place to handle customer messages, assign conversation ownership, route work through team queues, and escalate conversations. Workflows can automate appointment communications, follow-ups, and other customer messaging cadences. Express Pay lets teams request payments by credit card or ACH, while forms and documents can be sent by text for completion and signature. Listed integrations include HubSpot, Chrome, Google Calendar, Outlook, Stripe, Square, Zapier, Jotform, Zoom, Shopify, WorkWave, and web-based CRMs. API access is available on Pro plans to connect applications and start two-way conversations. Captivated says data is encrypted in transit and at rest, with AES-256 used for database data stored at rest. The company makes SOC-2, HIPAA, and CCPA compliance reports available upon request. Every plan includes live support, and the support team offers onboarding, training, and ongoing help by text or call. Plans include 500 to 15,000 monthly messages, with unlimited users and teams. Pricing starts at $125/mo; messages beyond the included commitment and certain other usage may incur additional charges.
Who it suits
Captivated is aimed at businesses that want teams to manage customer texting together. Its listed use areas include healthcare, automotive, home services, lawn care, golf, and restaurants.
What it does well
- Shared conversations include ownership, queues, and escalation
- Automates appointment messages and follow-ups
- Express Pay accepts card or ACH requests
- Every plan includes live support
What to know first
- No free plan
- Plans have monthly message commitments
- Extra messages are billed at plan rates
- Usage-based items and taxes may be billed separately
Limits
Starter includes 500 messages per month and one text line; Engage includes 2,500 and two lines; Choice includes 7,500 and three lines; Pro includes 15,000 and four lines. Messages above the included commitment are billed at the plan’s per-message rate, and usage-based items, taxes, or pass-through charges may also apply.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Starter | 500 messages / mo. · Unlimited users and teams · 1 text line included · Website Widget · Chrome Extension · Live support | On request |
| Engage | 2,500 messages / mo. · Unlimited users and teams · 2 text lines included · Website Widget · Chrome Extension · Live support | On request |
| Choice | 7,500 messages / mo. · Unlimited users and teams · 3 text lines included · Website Widget · Chrome Extension · Live support | On request |
| Pro | 15,000 messages / mo. · Unlimited users and teams · 4 text lines included · Website Widget · Chrome Extension · Live support | On request |
As captivated.works lists them, read 5 Oct 2026. The maker's own page has the final word.
Getting started
- Open the Captivated website
- Choose a plan from Starter, Engage, Choice, or Pro
- Select the included text-line capacity and monthly message commitment
- Connect supported services or use the API on a Pro plan
- Invite users and teams to the shared conversations
- Configure workflows, scheduled messages, or inbound keywords
Verdict
Captivated combines shared business texting with workflows, payment requests, and text-based forms. Consider the message commitment and possible additional charges when choosing a plan.
Questions
Does Captivated have a free plan?
No. Captivated is paid, with pricing from $125/mo.
Which platforms does Captivated support?
It is available through an API, extension, iOS, and web.
How many messages do the plans include?
Starter lists 500 messages monthly, Engage 2,500, Choice 7,500, and Pro 15,000.
Are users or teams limited?
The listed plans include unlimited users and teams.
What integrations are listed?
Integrations include HubSpot, Chrome, Google Calendar, Outlook, Stripe, Square, Zapier, Jotform, Zoom, Shopify, WorkWave, and web-based CRMs.
Does Captivated offer API access?
API access is available on Pro plans for connecting applications and starting two-way conversations.
Facts from Captivated's own pages
- Additional usage charges
- Messages above the included monthly commitment are billed at the plan’s per-message rate, and usage-based items and applicable taxes or pass-through charges may be billed separately. · captivated.works, 5 Oct 2026
- API
- Captivated says API access is available on Pro plans for connecting other applications and starting two-way conversations. · captivated.works, 5 Oct 2026
- Automation
- Workflows can automate appointment communications, follow-ups, and other customer messaging cadences. · captivated.works, 5 Oct 2026
- Compliance
- Captivated says SOC-2, HIPAA, and CCPA compliance reports are available upon request. · captivated.works, 5 Oct 2026
- Founded
- 2014 · captivated.works, 28 Sept 2026
- Headquarters
- Indianapolis, Indiana, United States · captivated.works, 28 Sept 2026
- Integrations
- Listed integrations include HubSpot, Chrome, Google Calendar, Outlook, Stripe, Square, Zapier, Jotform, Zoom, Shopify, WorkWave, and web-based CRMs. · captivated.works, 5 Oct 2026
- Intended users
- Captivated presents the product for businesses of different sizes and highlights use in healthcare, automotive, home services, lawn care, golf, and restaurants. · captivated.works, 5 Oct 2026
- Payments and forms
- Express Pay supports payment requests by credit card or ACH, and the platform can send forms and documents by text for completion and signature. · captivated.works, 5 Oct 2026
- Product
- Captivated describes its product as a conversation management platform that uses two-way business texting to unite teams and manage customer communication. · captivated.works, 5 Oct 2026
- Security
- The company says data is encrypted in transit and at rest, using AES-256 for database data stored at rest. · captivated.works, 5 Oct 2026
- Shared conversations
- The platform lets teams manage customer messages in a shared space, with conversation ownership, team queues, and escalation. · captivated.works, 5 Oct 2026
- Support
- Pricing states every plan includes live support, while the support page describes personalized onboarding, one-on-one training, and ongoing help by text or call. · captivated.works, 5 Oct 2026
Where Captivated stands on Freedom251
- Business Texting Software#8 of 27