Freedom251 › Business Texting Software
MessageDesk
What MessageDesk is
MessageDesk brings business texting across teams and phone lines into a shared inbox, accessible on web, Android, and iOS. Teams can route and assign conversations, add labels and comments, mention colleagues, and schedule texts. It supports SMS and MMS, including group texts with up to 7 contacts. Automated Relays can send out-of-office replies, respond to keywords, identify contacts, assign teammates, and apply labels. Integrations include Twilio, Zapier, webhooks, and VoIP providers such as RingCentral, Ooma, Zoom Phone, and Microsoft Teams Phone. It supports sending from 10-digit US and Canada numbers, including landline and VoIP numbers, but not cell phone numbers. Team pricing is $29 a year per user, billed per user per month under an annual contract billed annually, with a minimum of 3 users. A free 14-day trial requires a credit card to start. MessageDesk says SMS is not end-to-end encrypted, should not be used for protected health information, and that it does not currently sign BAAs.
Who it suits
MessageDesk suits HR, staffing, dispatch, operations, professional-services, and home-services teams that need to coordinate business texts. It is aimed at organizations using eligible US or Canada landline, VoIP, or 10-digit phone numbers.
What it does well
- Shared inbox supports assignment and conversation labels.
- Supports SMS, MMS, and group texting.
- Automated Relays handle keyword replies and assignments.
- Integrates with Twilio, Zapier, webhooks, and VoIP providers.
What to know first
- Does not work with cell phone numbers.
- SMS is not end-to-end encrypted.
- Not for protected health information; no BAAs.
- Trial requires a credit card.
Limits
The 14-day trial requires a credit card. Team requires at least 3 users and includes up to 48 phone numbers; the mobile apps do not include Relays, comments and mentions, or full settings access. SMS is not end-to-end encrypted, and the service is not for protected health information.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Team (yearly) | per user, per month; annual contract billed annually; minimum 3 users · up to 48 phone numbers · unlimited 1-on-1 SMS · carrier registration included | $29 |
| Team (monthly) | per user, per month; annual contract billed monthly; minimum 3 users · up to 48 phone numbers · unlimited 1-on-1 SMS · carrier registration included | $39 a month |
| Pro (yearly) | per user, per month; annual contract billed annually; minimum 1 user · unlimited 100-person broadcasts · custom roles and permissions · multi-line opt-out management · Relays · Zapier | $79 |
| Pro (monthly) | per user, per month; annual contract billed monthly; minimum 1 user · unlimited 100-person broadcasts · custom roles and permissions · multi-line opt-out management · Relays · Zapier | $99 a month |
| Enterprise (monthly) | per user, per month; annual contract billed annually · priority support · multiple inboxes and workspaces · custom SSO · custom integrations · analytics dashboards | On request |
| Enterprise (yearly) | per user, per month; annual contract billed annually · priority support · multiple inboxes and workspaces · custom SSO · custom integrations · analytics dashboards | On request |
As messagedesk.com lists them, read 29 Sept 2026. The maker's own page has the final word.
Getting started
- Go to https://www.messagedesk.com/.
- Create an account and start the 14-day trial with a credit card.
- Choose a Team plan with a minimum of 3 users or a Pro plan with a minimum of 1 user.
- Use a supported 10-digit US or Canada number, including an existing landline or VoIP number.
- Complete A2P 10DLC carrier registration; it is included with Team.
- Access the shared inbox on the web, Android, or iOS.
Verdict
MessageDesk combines shared inbox tools with messaging automations and integrations for team texting. Its phone-number limits and lack of end-to-end encryption matter, and it is not intended for protected health information.
Questions
Does MessageDesk have a free plan?
No. It offers a free 14-day trial, which requires a credit card to create an account and start.
How much does MessageDesk cost?
Team (yearly) costs $29 a year per user per month, billed annually, with a three-user minimum. Team (monthly) is $39 a month per user, with the same minimum and an annual contract billed monthly.
Which platforms does MessageDesk support?
MessageDesk is available on the web, Android, and iOS. Relays, comments and mentions, and full settings access are desktop-only.
What phone numbers can I use?
MessageDesk supports sending from 10-digit US and Canada numbers, including existing landline and VoIP numbers. It does not work with cell phone numbers.
Which integrations are listed?
Listed integrations include Twilio, Zapier, and webhooks, along with RingCentral, Ooma, Zoom Phone, and Microsoft Teams Phone.
Can MessageDesk be used for protected health information?
MessageDesk says SMS is not end-to-end encrypted and the service is not for sending protected health information. It does not currently sign BAAs.
Facts from MessageDesk's own pages
- Audience
- MessageDesk describes its users as HR, staffing, dispatch, operations, professional-services and home-services teams. · messagedesk.com, 29 Sept 2026
- Automations
- Relays can send out-of-office replies, respond to keywords, identify contacts, assign teammates, and apply labels automatically. · messagedesk.com, 29 Sept 2026
- Carrier registration
- MessageDesk guides businesses through A2P 10DLC carrier registration and includes carrier registration in the Team plan. · messagedesk.com, 29 Sept 2026
- Inbox
- Teams can route, assign, label, comment on, mention teammates in, and schedule text conversations. · messagedesk.com, 29 Sept 2026
- Integrations
- Listed integrations include Twilio, Zapier and webhooks, alongside VoIP providers such as RingCentral, Ooma, Zoom Phone and Microsoft Teams Phone. · messagedesk.com, 29 Sept 2026
- Messaging
- The service supports SMS and MMS, including individual and group texting; its product page describes group texts with up to 7 contacts. · messagedesk.com, 29 Sept 2026
- Mobile limits
- The mobile apps support inbox access, messaging and contact management, while Relays, comments and mentions, and full settings access are desktop-only features. · docs.messagedesk.com, 29 Sept 2026
- Phone numbers
- MessageDesk says it supports sending from 10-digit US and Canada numbers, including existing landline and VoIP numbers, and does not work with cell phone numbers. · messagedesk.com, 29 Sept 2026
- Platforms
- The maker documents web access, iOS and Android apps in beta, and desktop progressive web app installation through Chrome or Safari. · docs.messagedesk.com, 29 Sept 2026
- Product
- MessageDesk combines business texting across teams and phone lines in one shared inbox. · messagedesk.com, 29 Sept 2026
- Security
- MessageDesk states it is AICPA SOC 2 Type II certified and offers security documentation through its Trust Center. · messagedesk.com, 29 Sept 2026
- Security limitation
- The company says SMS is not end-to-end encrypted and that MessageDesk is not for sending protected health information; it does not currently sign BAAs. · messagedesk.com, 29 Sept 2026
- Support
- Team and Pro plans list documentation and email support, while Enterprise lists enhanced support; priority support is included with Enterprise. · messagedesk.com, 29 Sept 2026
- Trial
- A free 14-day trial is offered, and a credit card is required to create an account and start it. · messagedesk.com, 29 Sept 2026
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