SM2.IO

Name: SM2.IO
Price: 199 USD

Web · Android · iPhone · API · paid plans from $199/mo

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Freedom report

Two barsScore 5.1

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely3 of 6 device platforms
DocumentedPlans, terms and facts published

SM2.IO is ranked #23 of 31 in two-way SMS software on Freedom251. It runs on Android, API, iOS, Web. There is no free plan. A free trial is offered. Paid plans start at $199/mo.

SM2.IO plans and pricing

All plans

Basic $199/mo Monthly; cancel anytime 3 seats · one location included · no phone system sm2.io · 5 Oct 2026

Premium $299/mo Monthly; cancel anytime 5 seats · one location included sm2.io · 5 Oct 2026

Pro $499/mo Monthly; cancel anytime 10 seats · one location included sm2.io · 5 Oct 2026

Compared on two-way SMS software

Free plan: No
Two-way messaging: Yes
MMS support: Yes
Shared team inbox: Yes
Automated sequences: Yes
Scheduled messages: Yes
Inbound keywords: Yes
Included team seats: 3 users

Best SM2.IO alternatives

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The record

Product: SM2.IO describes itself as an all-in-one messaging and communication platform for small businesses, with customer conversations and related tools in one shared inbox.
Channels: The shared inbox supports SMS and MMS, website chat, phone calls, email, WhatsApp Business, Apple Messages for Business, Facebook Messenger, Instagram, X DMs, and Yelp business messages.
Phone system: The phone system includes VoIP calling, extensions, ring groups, IVR menus, routing, voicemail, and call transfers; customers can use a browser softphone, mobile dialer, or SIP desk phone.
AI call tools: Recorded calls can be transcribed, summarized, and sentiment-scored, with call intelligence included in Pro and available as a Premium add-on.
Automation: Flow Builder provides a visual canvas for building per-contact flows with triggers, messages, waits, conditions, AI steps, and integration actions, and includes a simulator.
Integrations: Listed integrations include Shopify, WooCommerce, BigCommerce, Magento, Wix, TikTok Shop, Etsy, Mailchimp, Constant Contact, Google Business Profile, Yelp, Zapier, Make, and IFTTT.
Developer API: The developer platform offers scoped API tokens, inbound triggers, HMAC-signed outbound webhooks, and read-only REST endpoints for call history, recordings, and analytics.
Security and messaging compliance: The security page describes automatic A2P 10DLC registration, STOP/START opt-out enforcement, quiet-hours handling, and an insert-only TCPA consent audit trail.
Payment fees: The pricing page lists text-to-pay at $9.99/mo plus processor fees of 2.9% + $0.30 per transaction and a platform fee of 0.25% + $0.10 per transaction.
Location limit: An account can have up to 25 locations; the first is included and additional locations have plan-specific monthly prices.
Trial: The free trial uses a real account with real phone numbers and sending, requires no credit card up front, and converts to a monthly subscription when it ends.
Support access: The FAQ says support may access an account through a temporary audited impersonation session tied to a reported troubleshooting issue, without needing the user's password.
Mobile access: The FAQ describes an installable mobile dialer with push alerts and says it can be installed as a full-screen app on iPhone.
Intended customers: SM2.IO says it is built for local and small businesses, including auto shops, salons, dental and medical offices, home services, cafes, and retail.
Price from: $199/mo

Where it ranks on Freedom251

Best Two-Way SMS Software in 2026#23 of 31
Best Business Texting Software in 2026#16 of 27

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Sources

sm2.io/faq.html· checked 5 Oct 2026
sm2.io/pricing.html· checked 5 Oct 2026
sm2.io/index.html· checked 5 Oct 2026
sm2.io/features/integrations.html· checked 5 Oct 2026
sm2.io/features/developer-api.html· checked 5 Oct 2026
sm2.io/features/security-compliance.html· checked 5 Oct 2026