TextBox

What TextBox is

TextBox brings business texting to a business-owned landline, VoIP, or toll-free number, so a team can send messages and receive replies without relying on a separate mobile number. Multiple users can share one number and add internal comments to track conversations. Messages can go to one person or a small group, with support for pictures and PDFs as well as text. Templates, timed auto-replies, scheduled messages, and reminders support recurring or time-sensitive communication. Plans include unlimited contacts, and users can organize them with tags and notes or search message history. TextBox provides API access and a Zapier integration described as connecting to more than 9,000 apps, including Salesforce, HubSpot, Google Calendar, and Slack. It handles 10DLC registration and processes STOP opt-outs. Domestic US texting is supported; international texting is on the roadmap. Before messaging starts, setup requires phone ownership verification, an electronic Letter of Authorization, and carrier campaign registration. TextBox is available on Android, iOS, macOS, web, and Windows. Plans begin at $69/mo, and a free trial is available without a credit card; the trial has no automatic billing.

Who it suits

TextBox suits businesses that want a team to manage two-way texting through an eligible landline, VoIP, or toll-free number. It may fit teams that need shared conversation handling, contact organization, and integrations with tools such as Salesforce, HubSpot, Google Calendar, or Slack.

Limits

Small Business costs $69 a month and includes 2,500 message segments per month, one telephone number, and a $0.04 per-segment overage. Higher plans provide larger segment allowances, with overage charges; Enterprise includes 50,000 segments monthly and one number, while higher volumes or special applications are available by contact.

Getting started

1. Visit the TextBox website and start the free trial without a credit card.
2. Choose a plan, starting with Small Business at $69 a month.
3. Verify ownership of an eligible business phone number by phone.
4. Submit the electronic Letter of Authorization.
5. Complete carrier campaign registration before texting begins.
6. Use TextBox on Android, iOS, macOS, web, or Windows.

Verdict

Choose TextBox if your business wants shared two-way texting on an eligible business number, with team tools and contact organization. Look elsewhere if you need mobile-number or short-code messaging, or international texting now.