Textline

What Textline is

Textline is business texting software for customer support, sales, marketing, and logistics teams. Its shared inbox brings together conversations from live web chat, SMS, and social media. Team members can add private notes or ask internal questions within text conversations. Messaging options include mass, two-way, and group texting, SMS surveys, templates, scheduled messages, and automations. Textline can assign inbound messages automatically and trigger actions based on a time, date, or keyword. It lists integrations with Salesforce, HubSpot, Zendesk Support, Pipedrive, Talkdesk, Aircall, Slack, Zapier, and Freshdesk. Access options include web, Android, iOS, an API, and a Chrome extension; the Essentials plan includes API and webhooks. Textline lists plans from $149/mo and a 14-day trial, and its pricing page does not state a free plan. The site also invites visitors to create a free account with no credit card required. Additional message credits cost $0.03 each, while backup message credits cost $0.04 each. Textline says its data is encrypted in transit and at rest, stored in AWS, and monitored for security events. It states that the platform is SOC 2 certified and compliant with HIPAA and TCPA regulations.

Who it suits

Textline suits support, sales, marketing, and logistics teams that manage customer conversations by text, web chat, or social media. It may fit teams that need shared message handling, automated assignments, or integrations with listed business tools.

Limits

Essentials includes a 600 minimum of Included Message Credits per month and 3 agents. Additional message credits cost $0.03 each, backup message credits cost $0.04 each, and HIPAA-compliant plans are available for an additional fee.

Getting started

1. Visit https://www.textline.com/.
2. Create an account; the site says no credit card is required for this.
3. Start the 14-day trial or review the paid plan options.
4. Choose web, Android, iOS, or the Chrome extension for access.
5. Connect listed integrations or use API and webhooks with Essentials.

Verdict

Choose Textline if your team needs a shared inbox for business messaging, automation, and integrations with tools such as Salesforce or Zendesk Support. Look elsewhere if you need voice functionality from your texting number; Textline says call forwarding can be set up instead.