Freedom251 › Two-Way SMS Software
Mosio
by Mosio
What Mosio is
Mosio provides text messaging software for research and health projects, with tools for participant engagement, adherence, and data collection. Its Storylines module schedules messages, surveys, and personalized content, and participants can complete SMS surveys on a mobile phone without downloading an app. Survey results can be exported as CSV, but are not automatically sent to REDCap or another system. The Direct plan supports one-way REDCap survey invitations, alerts, and notifications. Mosio also lists APIs for SMS, batch status, carrier lookup, text history, and Storylines, with additional API functions available on custom projects. Plans have monthly outbound message segment allowances; inbound messages are free, and additional outbound messages are listed at $99 per 5,000. Texting numbers and 10DLC registration are limited to the USA and Canada. Mosio states that it is HIPAA and 21 CFR Part 11 compliant, while advising customers to have compliance staff review SMS that may involve PHI. Organizations needing a BAA, MSA, or security review handle those under an RCD License. Pricing starts at $42/mo, billed for 12+ months, and there is no free plan.
Who it suits
Mosio is intended for researchers, universities, hospitals, CROs, pharmaceutical and biotech organizations, public health departments, and social researchers. It suits teams seeking SMS-based participant messaging and surveys, including one-way REDCap notifications.
What it does well
- Schedules participant messages and surveys
- Participants can respond without downloading an app
- Direct supports one-way REDCap notifications
- Survey data can be exported as CSV
- Inbound messages are free
What to know first
- No free plan
- Texting numbers and 10DLC registration are limited to the USA and Canada
- Outbound messages have monthly plan allowances
- SMS involving possible PHI requires customer compliance review
Limits
Direct includes up to 4 projects and 1,000 outbound segments per month. Basic includes up to 10 projects and 3,000 segments; Plus includes up to 30 projects and 7,500 segments. Additional outbound messages are listed at $99 per 5,000, and texting numbers and 10DLC registration are limited to the USA and Canada.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Direct | 12+ months · 1,000 outbound message segments per month · 4 projects · 4 texting numbers · 4 API keys · 4 team logins | $42 a month |
| Basic | 12+ months · 3,000 outbound message segments per month · 10 projects · 10 texting numbers · 10 API keys · 10 team logins | $99 a month |
| Plus | 12+ months · 7,500 outbound message segments per month · 30 projects · 30 texting numbers · 30 API keys · 30 team logins | $199 a month |
| Pharma & Device | USA and Canada only; starting price · Custom projects · Custom message volume | $1,498 a month |
| Basic (Monthly) | Monthly · Two-way · up to 10 projects · 3,000 outbound segments per month | $124 a month |
| Pharma & Device (Monthly) | Monthly · USA & Canada only · cost per study · contact for project details | $1,498 a month |
| Pharma & Device (12+ Months) | 12+ months · USA & Canada only · cost per study · contact for project details | $1,498 a month |
| Plus (12+ Months) | 12+ months · Two-way · up to 30 projects · 7,500 outbound segments per month | $199 a month |
The first 8 of 12 plans, as mosio.com lists them, read 21 Sept 2026. The maker's own page has the final word. Every plan
Getting started
- Visit https://www.mosio.com/.
- Choose Direct, Basic, Plus, or a Pharma & Device plan based on your project needs.
- Select a monthly or 12+ month billing option where offered.
- Use Direct for one-way REDCap messaging, or Basic and Plus for two-way messaging.
- Set up participant messaging and surveys with Storylines, or use the listed APIs.
Verdict
Mosio offers research-oriented SMS workflows, survey tools, and REDCap messaging on its Direct plan. Review its geographic limits, message allowances, and compliance requirements before choosing a plan.
Questions
How much does Mosio cost?
Pricing starts at $42 a month billed for 12+ months. Direct billed monthly is $49 a month; Basic is $99.00 USD for 12+ months or $124.00 USD monthly, and Plus is $199.00 USD for 12+ months or $249.00 USD monthly.
Does Mosio have a free plan?
No. Mosio is a paid service.
Can Mosio connect with REDCap?
The Direct plan supports REDCap survey invitations, alerts, and notifications through one-way text messages. Survey data can be exported as CSV but is not automatically exported to REDCap or another system.
Which platforms does Mosio support?
Mosio lists web and API platforms. Participants can respond to text message surveys on mobile phones without downloading an app.
Is Mosio open source?
The listed product facts do not describe Mosio as open source.
What compliance and security provisions does Mosio state?
Mosio states that it is HIPAA and 21 CFR Part 11 compliant. Organizations needing a BAA, MSA, or security review do so under an RCD License, and customers are advised to have compliance staff review SMS that may contain or request PHI.
Facts from Mosio's own pages
- Automated messaging
- Its Storylines module schedules messages, surveys, and personalized content for study participants. · mosio.com, 7 Oct 2026
- Compliance caveat
- Mosio says using SMS for communications that may contain or request PHI should be reviewed and approved by the customer’s compliance staff. · mosio.com, 7 Oct 2026
- Free plan
- No · mosio.com, 21 Sept 2026
- Geographic limits
- The pricing page limits texting numbers and 10DLC registration to the USA and Canada. · mosio.com, 7 Oct 2026
- Headquarters
- Seattle, Washington, USA · mosio.com, 28 Sept 2026
- Intended users
- Mosio names researchers, universities, hospitals, CROs, pharmaceutical and biotech organizations, public health departments, and social researchers among its audiences. · mosio.com, 7 Oct 2026
- Messaging limits
- The plans include monthly outbound segment allowances, inbound messages are free, and additional outbound messages are listed at $99 per 5,000. · mosio.com, 7 Oct 2026
- Other integrations
- The site lists APIs for SMS, batch status, carrier lookup, text history, and Storylines, with additional API functions on custom projects. · mosio.com, 7 Oct 2026
- Participant access
- Mosio says its text message surveys are accessible on mobile phones without participants downloading an app. · mosio.com, 7 Oct 2026
- Product
- Mosio provides text messaging software for research and health projects to support participant engagement, adherence, and data collection. · mosio.com, 7 Oct 2026
- REDCap integration
- The Direct plan supports REDCap survey invitations, alerts, and notifications through one-way text messages. · mosio.com, 7 Oct 2026
- Security and compliance
- Mosio states that it is HIPAA and 21 CFR Part 11 compliant and says organizations needing a BAA, MSA, or security review do so under an RCD License. · mosio.com, 7 Oct 2026
- Paid from
- 42 · mosio.com, 21 Sept 2026
- Support
- The pricing page lists email ticketing, a searchable knowledge base, video walkthroughs, and training webinars as support resources. · mosio.com, 7 Oct 2026
- Surveys and data
- Mosio supports SMS surveys, and survey data can be exported as CSV; the pricing page says it is not automatically exported to REDCap or another system. · mosio.com, 7 Oct 2026
Where Mosio stands on Freedom251
- Two-Way SMS Software#21 of 30
- Audience Response Systems#114 of 118