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Artera

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What Artera is

Artera is a healthcare platform that uses AI agents to manage patient communications and routine care workflows. Its Harmony product handles conversations through phone, text, web, and email, including automated care journeys using an organization’s trusted phone number. Agents can assist with appointment and referral scheduling, intake, payments, billing, care gaps, and follow-ups. When a conversation needs staff attention, the platform supports a live transfer with the conversation context. Artera says agents can retain patient preferences, communication styles, and scheduling constraints across conversations.

Additional tools include online self-scheduling, automated waitlisting, digital intake, registration, check-in, payment links, billing reminders, and mobile payments. API, FHIR, and HL7v2 connections link the platform with EHRs and other patient-facing vendors. Listed EHR partners include Epic, Oracle, MEDITECH, Veradigm, athenahealth, eClinicalWorks, Greenway Health, NextGen, ModMed, AdvancedMD, and Netsmart myAvatar. Artera also offers AI Service Squads to work with organizations on workflow-specific solutions. Pricing is on request.

Who it suits

Artera describes its customers as specialties, clinics, federally qualified health centers, health systems, and federal agencies. It suits organizations looking to manage patient communication alongside scheduling, intake, and payment workflows.

What it does well

  • Handles patient conversations across phone, text, web, and email.
  • Supports live staff transfers with conversation context.
  • Includes scheduling, intake, registration, and check-in tools.
  • Lists API, FHIR, and HL7v2 EHR integrations.
  • AI Service Squads work on organization-specific workflows.

What to know first

  • Pricing is available only on request.
  • Does not support calls or texts to numbers without a +1 country code.
  • AI integration capabilities may vary by EHR and configuration.

Getting started

  1. Visit https://artera.io/.
  2. Request pricing from Artera.
  3. Discuss your organization’s workflows with an AI Service Squad.
  4. Review API, FHIR, or HL7v2 integration options for your EHR.
  5. Use the Customer Resource Center for support cases, Academy courses, and live product webinars.

Verdict

Artera combines patient communications with automation for common care workflows, plus options for staff handoff and EHR connectivity. Organizations should confirm pricing and whether its number and EHR limits fit their needs.

Questions

How much does Artera cost?

Pricing is available on request.

Which communication channels does Harmony support?

It manages patient conversations across phone, text, web, and email.

Which EHR integrations are listed?

Listed partners include Epic, Oracle, MEDITECH, Veradigm, athenahealth, eClinicalWorks, Greenway Health, NextGen, ModMed, AdvancedMD, and Netsmart myAvatar.

Does Artera support phone calls and texts to every number?

No. Its support documentation says it does not support text messages or phone calls to numbers without a +1 country dialing code.

How does Artera handle conversations that need staff?

The platform supports live transfers to staff with the conversation context.

When was Artera founded?

Artera states that it was founded in 2015.

Facts from Artera's own pages

AI agents
Its AI agents handle routine patient workflows such as appointment and referral scheduling, intake, payments, billing, care gaps, and follow-ups. · artera.io, 4 Oct 2026
AI integrations
Artera says its AI agents integrate with EHRs including NextGen, Athena, Greenway, and eClinicalWorks, with data updates described as nearly real-time; capabilities may vary by EHR and configuration. · artera.io, 5 Oct 2026
Availability limit
Artera’s support documentation says it does not support text messages or phone calls to numbers without a +1 country dialing code. · knowledge.artera.io, 4 Oct 2026
Company history
Artera’s company page states that it was founded in 2015. · artera.io, 4 Oct 2026
Customer focus
Artera describes solutions for specialties, clinics, FQHCs, health systems, and federal agencies. · artera.io, 5 Oct 2026
EHR integrations
Artera says it supports API, FHIR, and HL7v2 integrations, including connections with Epic, Oracle, MEDITECH, Veradigm, athenahealth, and others. · artera.io, 5 Oct 2026
EHR partners
The integrations page lists Epic, Oracle, MEDITECH, Veradigm, athenahealth, eClinicalWorks, Greenway Health, NextGen, ModMed, AdvancedMD, and Netsmart myAvatar. · artera.io, 4 Oct 2026
Founded
Artera says it was founded in 2015. · artera.io, 5 Oct 2026
Headquarters
Santa Barbara, California, United States · artera.io, 28 Sept 2026
Human handoff
The platform supports live transfers to staff with conversation context. · artera.io, 4 Oct 2026
Implementation
Artera pairs its platform with AI Service Squads that work with organizations to build solutions for their workflows. · artera.io, 4 Oct 2026
Intake integration limit
Artera advertises automated API-based write-back to 12+ EHRs for its intake and payments solution. · artera.io, 5 Oct 2026
Integrations
Artera says API, FHIR, and HL7v2 integrations connect its platform with EHRs and other patient-facing vendors. · artera.io, 4 Oct 2026
Intended customers
Artera describes serving specialties, clinics, federally qualified health centers, health systems, and federal agencies. · artera.io, 4 Oct 2026
Patient communications
Artera Harmony supports automated care journeys and communication through an organization’s trusted phone number. · artera.io, 5 Oct 2026
Payments
Artera Intake & Payments supports payment links, billing reminders, mobile payments, and payment options at check-in. · artera.io, 5 Oct 2026
Personalization
Artera says its agents retain patient preferences, communication styles, and scheduling constraints across conversations. · artera.io, 4 Oct 2026
Privacy
Artera says its privacy approach is based on Privacy by Design and that its management system aligns with ISO 27001 and ISO 27701. · artera.io, 4 Oct 2026
Product
Artera provides healthcare organizations with AI agents for patient communication and care workflows. · artera.io, 5 Oct 2026
Purpose
Artera Harmony is an agentic platform for healthcare providers that manages patient conversations across phone, text, web, and email. · artera.io, 4 Oct 2026
Scheduling and intake
Artera offers online self-scheduling, automated waitlisting, digital intake, registration, and check-in. · artera.io, 5 Oct 2026
Secure messaging
Artera’s support article says messages are secure by default and patients may need to verify their identity to view them. · knowledge.artera.io, 4 Oct 2026
Security
Artera states its AI Agent products meet SOC 2 Type 2, HITRUST, and HIPAA standards, and that it does not use PHI or PII to train its models. · artera.io, 5 Oct 2026
Security practices
Artera describes encrypted messaging, quarterly code scanning, disaster recovery across two availability zones, firewalls, monitoring, and vulnerability testing. · artera.io, 5 Oct 2026

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