Artera

Web · API

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Freedom report

One barScore 5.4

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

Artera is ranked #6 of 31 in two-way SMS software on Freedom251. It runs on API, Web.

Compared on two-way SMS software

Shared inbox: Yes
Workflow automation: Yes
API access: Yes
SMS number types: multiple

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The record

Purpose: Artera Harmony is an agentic platform for healthcare providers that manages patient conversations across phone, text, web, and email.
AI agents: Its AI agents handle routine patient workflows such as appointment and referral scheduling, intake, payments, billing, care gaps, and follow-ups.
Human handoff: The platform supports live transfers to staff with conversation context.
Personalization: Artera says its agents retain patient preferences, communication styles, and scheduling constraints across conversations.
Implementation: Artera pairs its platform with AI Service Squads that work with organizations to build solutions for their workflows.
Integrations: Artera says API, FHIR, and HL7v2 integrations connect its platform with EHRs and other patient-facing vendors.
EHR partners: The integrations page lists Epic, Oracle, MEDITECH, Veradigm, athenahealth, eClinicalWorks, Greenway Health, NextGen, ModMed, AdvancedMD, and Netsmart myAvatar.
Security: Artera describes a security program intended to protect the integrity, confidentiality, and availability of stored and transmitted data.
Privacy: Artera says its privacy approach is based on Privacy by Design and that its management system aligns with ISO 27001 and ISO 27701.
Secure messaging: Artera’s support article says messages are secure by default and patients may need to verify their identity to view them.
Support: Customers can submit support cases through the Customer Resource Center and review case status in its case portal.
Availability limit: Artera’s support documentation says it does not support text messages or phone calls to numbers without a +1 country dialing code.
Intended customers: Artera describes serving specialties, clinics, federally qualified health centers, health systems, and federal agencies.
Company history: Artera’s company page states that it was founded in 2015.

Where it ranks on Freedom251

Best Two-Way SMS Software in 2026#6 of 31

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Sources

artera.io/ai-agent-platform/· checked 4 Oct 2026
artera.io/integrations/· checked 4 Oct 2026
artera.io/trust-center/· checked 4 Oct 2026
knowledge.artera.io/platform-configuration/secure-unsecure-· checked 4 Oct 2026
knowledge.artera.io/get-started/customer-resource-center· checked 4 Oct 2026
knowledge.artera.io/sms-basics/messaging-non-us-phone-numbe· checked 4 Oct 2026
artera.io/company/· checked 4 Oct 2026
artera.io· checked 28 Sept 2026