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Luma Health

Paid Web

Visit Luma Health Alternatives Pricing

Luma Health's own site

What Luma Health is

Luma Health is a web platform for healthcare organizations managing patient access, engagement, intake, and payments. Access workflows include new patient acquisition, referrals, order orchestration, faxes, prescription refills, records requests, and waitlists. For patient engagement, it offers omnichannel messaging, AI-powered web chat, conversational AI, two-way outreach, patient-initiated conversations, and AI translation. Intake tools include responsive forms, patient and staff checklists, walk-in wait times, clinic flow and check-in management, and in-clinic self-service. Payment workflows cover eligibility verification, prior authorization, payer intelligence, copays, past balances, and reporting. Luma says its healthcare-native AI core, Spark, coordinates capabilities and systems across products, agents, and workflows. Listed EHR integrations include MEDITECH, Oracle Health, Epic, NextGen, Nextech, eClinicalWorks, athenahealth, and Greenway, alongside connections to other healthcare and business systems. Luma states that its software and processes are HIPAA compliant and lists HITRUST CSF r2, TX-RAMP Level 2, and ISO 27001:2022 certifications, plus annual SOC 2 Type II attestation. Pricing is on request.

Who it suits

Luma Health serves enterprise health systems, specialty groups, regional and rural care organizations, and primary care teams seeking workflows for access, engagement, intake, or payments.

What it does well

  • Access workflows include referrals, refills, records requests, and waitlists.
  • Engagement includes multilingual AI translation and two-way outreach.
  • Intake tools include forms, checklists, and check-in management.
  • Payment workflows include eligibility verification and prior authorization.
  • Integrates with a range of EHR and other systems.

What to know first

  • Available on web only.
  • Pricing is available on request.

Plans

PlanBilled and limitsPrice
Referrals-only planReferrals only · get started commitment freeOn request

As lumahealth.io lists them, read 10 Oct 2026. The maker's own page has the final word.

Getting started

  1. Visit the Luma Health website.
  2. Contact Luma Health to request pricing.
  3. Discuss the referrals-only plan if referrals are the required workflow.
  4. Review the listed EHR and other system integrations for your organization.

Verdict

Luma Health brings patient access, engagement, intake, and payment workflows together in a web platform. Organizations considering it will need to request pricing and assess its listed integrations against their systems.

Questions

What does Luma Health cost?

Luma Health uses a paid pricing model, with pricing available on request.

What platforms does it support?

The listed platform is web.

Which EHR systems are listed as integrations?

Luma lists MEDITECH, Oracle Health, Epic, NextGen, Nextech, eClinicalWorks, athenahealth, and Greenway.

What does Luma say about AI data use?

Luma says AI-enabled products use a zero-retention model, customer data is not used to train or improve models, and data is used only to provide contracted services.

What security credentials does it state?

Luma states that it is HITRUST CSF r2, TX-RAMP Level 2, and ISO 27001:2022 certified, and performs an annual SOC 2 Type II attestation.

Facts from Luma Health's own pages

AI foundation
Luma says Spark is its healthcare-native AI core, trained on real workflows, that coordinates AI capabilities and systems across products, agents, and workflows. · lumahealth.io, 10 Oct 2026
Company history
Luma’s company timeline lists early customers in September 2015. · lumahealth.io, 10 Oct 2026
EHR integrations
The site lists integrations with MEDITECH, Oracle Health, Epic, NextGen, Nextech, eClinicalWorks, athenahealth, and Greenway. · lumahealth.io, 10 Oct 2026
Headquarters
San Mateo, California, United States · lumahealth.io, 28 Sept 2026
HIPAA
Luma states that all its software and company processes are HIPAA compliant. · lumahealth.io, 10 Oct 2026
Intake
Intake features include responsive forms, patient and staff checklists, walk-in wait times, clinic flow and check-in management, and in-clinic self-service. · lumahealth.io, 10 Oct 2026
Other integrations
Luma says it connects with EHR, RCM, payment, CRM, call center, telehealth, population health, and homegrown systems. · lumahealth.io, 10 Oct 2026
Patient access
Access workflows include new patient acquisition, order orchestration, referrals, inbound and outbound faxes, prescription refills, records requests, and waitlists. · lumahealth.io, 10 Oct 2026
Patient engagement
Engagement features include omnichannel messaging, AI-powered web chat, conversational AI, two-way outreach, patient-initiated conversations, and AI translation. · lumahealth.io, 10 Oct 2026
Payments
Payment workflows include eligibility verification, prior authorization, payer intelligence, copays, past balances, and reporting. · lumahealth.io, 10 Oct 2026
Privacy and AI data
Luma says its AI-enabled products use a zero-retention model, customer data is not used to train or improve models, and data is used only to provide contracted services. · lumahealth.io, 10 Oct 2026
Reliability
Luma says its infrastructure spans multiple AWS Availability Zones and targets 99.9% uptime. · lumahealth.io, 10 Oct 2026
Security certifications
Luma states that it is HITRUST CSF r2 certified, TX-RAMP Level 2 certified, and ISO 27001:2022 certified, and performs an annual SOC 2 Type II attestation. · lumahealth.io, 10 Oct 2026
Support
Luma provides a system-status page with real-time status, historical uptime, incident information, and alerts subscribers can enable. · lumahealth.io, 10 Oct 2026
What it does
Luma describes its platform as operational AI that helps healthcare organizations improve patient access, engagement, intake, and payments. · lumahealth.io, 10 Oct 2026
Who it serves
The site identifies enterprise health systems, specialty groups, regional and rural care organizations, and primary care as audiences it serves. · lumahealth.io, 10 Oct 2026

Where Luma Health stands on Freedom251

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