No. 5 of 30 ·Customer Service Voicebots

Phreesia VoiceAI

Web · Android · iPhone

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Freedom report

Two barsScore 5.5

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely3 of 6 device platforms
DocumentedPlans, terms and facts published

Phreesia VoiceAI is ranked #5 of 30 in customer service voicebots on Freedom251. It runs on Android, iOS, Web.

Phreesia VoiceAI plans and pricing

All plans

Phreesia Intake (includes VoiceAI) Not published Full access to the Phreesia Intake platform through December 31, 2026 at no cost · Standard pricing begins May 1, 2027 · Customized subscription quote based on organization size, workflows and products used phreesia.com · 7 Oct 2026

Compared on customer service voicebots

Free plan: No
Human handoff: Yes
Knowledge sources: Clinical rules; real-time scheduling logic; patient information from supported EMRs

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The record

What it does: Phreesia VoiceAI answers inbound patient calls and runs outbound calls for scheduling, refills, billing and other workflows, writing interactions back to the chart.
Call handling: The agent handles calls 24/7, identifies callers by matching name and date of birth to records, and responds in the patient’s preferred language without IVR menus or hold times.
Automated requests: It can handle appointment scheduling, prescription refill requests, billing questions and payments, medical records requests, clinical questions and referrals.
Outbound campaigns: VoiceAI can place outbound calls for appointment reminders, payment collection, prescription refill outreach and patient recall.
Clinical escalation: It routes urgent calls to the appropriate clinical team or on-call provider and can send real-time mobile alerts with HIPAA-compliant two-way texting.
Audit trail: Unresolved calls can fall back to voicemail transcription, and interactions are logged in a time-stamped audit trail in the chart.
Integrations: Phreesia says its platform integrates bidirectionally with PM/EHR systems including Epic, athenahealth, Oracle, NextGen and others, and supports standards such as HL7, FHIR, CCD and CSV.
Security: Phreesia lists HITRUST CSF, SOC 2 Type 2, PCI DSS Level 1 and PCI-validated Point-to-Point Encryption certifications or standards for its platform.
Support: Phreesia says every client receives a dedicated account owner reachable by phone, chat and email, with responses within 24 hours.
Deployment: The VoiceAI page says the product can go live in five days and elsewhere describes readiness in less than a week.
Intended users: Phreesia describes VoiceAI as a solution for healthcare organizations, medical practices and clinical teams managing patient calls.
Company scale: Phreesia says it serves more than 4,700 healthcare organizations and powers more than 180 million check-ins annually.
Founded: 2005
Headquarters: Wilmington, Delaware, United States

Where it ranks on Freedom251

Best Customer Service Voicebots in 2026#5 of 30

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Sources

phreesia.com/voiceai/· checked 7 Oct 2026
phreesia.com/platform/· checked 7 Oct 2026
phreesia.com/our-story/· checked 7 Oct 2026
phreesia.com/pricing/· checked 7 Oct 2026