BOTfriends AI Voicebot

Self-hosted · API · paid plans from €500/mo

Freedom report

Two barsScore 6.4

Free tierA free tier is on its own pricing page
Open codeNo open-source code on record
Runs widely0 of 6 device platforms
DocumentedPlans, terms and facts published

BOTfriends AI Voicebot is ranked #105 of 257 in chatbot builders on Freedom251, made by BOTfriends AI Voicebot (Würzburg and Munich, Germany). It runs on API, Self-hosted. There is no free plan. A free trial is offered. Paid plans start at €500/mo.

BOTfriends AI Voicebot plans and pricing

All plans

Free of charge Free 14 days; ends automatically; no credit card required 14 days botfriends.de · 20 Sept 2026

Pilot €500/mo Starting at €500 / month Guided discovery · Core system integration · Controlled test runs · Pilot costs fully deductible botfriends.de · 2 Oct 2026

BOTfriends X €3,000/mo Starting at €3,000 / month Full BFX infrastructure access · Dedicated project management · Expert sprint capacity · Agent Operator Training botfriends.de · 2 Oct 2026

Platform trial Free 14 days Full platform access · No credit card required · Ends automatically botfriends.de · 2 Oct 2026

Compared on chatbot builders

Free plan: No
Human handoff: Yes

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The record

Purpose: The customer service voicebot answers calls around the clock and automatically handles recurring requests such as order status, address changes and password resets.
Natural language: It understands freely phrased requests and can retrieve customer data, check permissions and perform multi-step service processes during a call.
Languages and voices: The voicebot supports over 100 languages and offers more than 500 natural-sounding voices.
Telephony: It integrates with telephony systems including SIP, PSTN and existing PBX systems through open interfaces.
Business integrations: The page names Salesforce, HubSpot, Microsoft Dynamics, SAP, NetSuite, Zendesk, Freshdesk and Salesforce Service Cloud among supported systems.
Multi-agent workflows: Specialized agents handle tasks such as triage, authentication, processes and knowledge, coordinated across multi-step calls.
Analytics: The platform can analyze conversations anonymously to report common customer concerns, customer satisfaction and process weaknesses.
Data protection: BOTfriends states that data is encrypted and stored exclusively on German or European servers, and that the platform meets GDPR and EU AI Act requirements.
Hosting limit: BOTfriends X is offered as a cloud-only platform; the page says a webhook for connecting customer systems can be hosted on premise.
Support and setup: BOTfriends says its Solutions Team helps implement the voicebot and that initial functional voicebots are typically running within a few weeks.
Intended customers: BOTfriends describes the trial as intended for companies handling at least 2,500 monthly inquiries and wanting to automate service across multiple channels.
Company: BOTfriends GmbH is based in Würzburg and Munich, Germany.
Headquarters: Würzburg and Munich, Germany
Price from: €500/mo

Where it ranks on Freedom251

Best Chatbot Builders in 2026#105 of 257
Best Customer Service Voicebots in 2026#4 of 30

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Sources

botfriends.de/en/product/ai-voicebot/loesungen/kunden· checked 2 Oct 2026
botfriends.de/en/preise-features/· checked 2 Oct 2026
botfriends.de/en/kostenfrei-testen/· checked 2 Oct 2026
botfriends.de/en/ueber-uns/· checked 2 Oct 2026