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Decagon

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What Decagon is

Decagon is web-based customer support software for teams handling conversations across chat, voice, email, SMS, and WhatsApp. Its listed capabilities include workflow actions and human handoff, so automated support can perform actions and route a conversation to a person. Voice support is included, as is multilingual support. API access is available for teams that need to connect Decagon with other software. The combination of five supported channels gives teams a single product covering messaging, email, and voice support. Decagon is headquartered in San Francisco, California. It is a paid product, with pricing available on request. Teams can review its channel coverage, workflow actions, handoff, language support, voice support, and API access when considering whether it fits their support operation. Decagon is available on the web, and its stated support channels are chat, voice, email, SMS, and WhatsApp.

Who it suits

Decagon suits support teams that handle customer conversations through several channels, including voice and messaging. It may also fit teams looking for workflow actions, human handoff, multilingual support, and API access in a web-based product.

What it does well

  • Supports chat, voice, email, SMS, and WhatsApp.
  • Includes workflow actions and human handoff.
  • Provides multilingual and voice support.
  • API access is available.
  • Runs on the web.

What to know first

  • Pricing is available on request.
  • The listed platform is web.

Getting started

  1. Visit Decagon’s website.
  2. Request pricing for its paid offering.
  3. Use Decagon on the web.

Verdict

Choose Decagon if your support operation needs its combination of five channels, workflow actions, human handoff, multilingual support, voice support, and API access. Teams that need a fixed listed price should look elsewhere or request a quote before deciding.

Questions

How much does Decagon cost?

Decagon is paid, and pricing is available on request.

Which channels does Decagon support?

It supports chat, voice, email, SMS, and WhatsApp.

What platforms is Decagon available on?

The listed platform is web.

Does Decagon support human handoff and workflow actions?

Yes. Both workflow actions and human handoff are listed.

Does Decagon offer API access and multilingual support?

Yes. API access and multilingual support are listed.

Where is Decagon headquartered?

Decagon is headquartered in San Francisco, California.

Facts from Decagon's own pages

Access controls
Decagon lists role-based access control, single sign-on with Okta and Microsoft Entra, and short-lived, scoped JWT API tokens. · decagon.ai, 10 Oct 2026
Agent development
Duet analyzes customer conversations to identify workflow gaps and generate, test, and refine AOPs. · decagon.ai, 10 Oct 2026
Agent workflows
Agent Operating Procedures let teams define agent behavior in natural language and adapt workflows as business needs change. · decagon.ai, 10 Oct 2026
AI data handling
The security page says Decagon enforces zero-data retention with AI providers, so conversation data is not stored or used for training. · decagon.ai, 9 Oct 2026
AI safeguards
Decagon describes bad-actor detection, a supervisor model that checks responses for hallucinations, and Watchtower conversation reviews against custom criteria. · decagon.ai, 10 Oct 2026
Channels
The platform unifies customer experiences across chat, voice, and email. · decagon.ai, 10 Oct 2026
Company
Decagon’s about page names Jesse Zhang and Ashwin Sreenivas as co-founders and describes its focus as concierge customer experiences. · decagon.ai, 9 Oct 2026
Custom connections
Decagon supports MCP connectivity, APIs, custom tool integrations, and SIP trunking for voice. · decagon.ai, 10 Oct 2026
Custom connectivity
The site says agents can retrieve data and trigger actions through self-serve APIs and custom tool integrations. · decagon.ai, 9 Oct 2026
Enterprise resilience
The security page lists multi-region infrastructure, model redundancy, platform uptime SLAs, autoscaling, and auto-failover. · decagon.ai, 9 Oct 2026
Headquarters
Decagon’s privacy policy lists a San Francisco, California mailing address. · decagon.ai, 9 Oct 2026
Integrations
Decagon lists connectors for Salesforce, Intercom, Zendesk, Confluence, Contentful, Kustomer, Amazon Connect, and RingCentral. · decagon.ai, 10 Oct 2026
Intended customers
Decagon describes its platform as enabling leading enterprises to deploy AI agents across customer channels. · decagon.ai, 10 Oct 2026
Named integrations
Examples include Salesforce, Intercom, Zendesk, Confluence, Contentful, Kustomer, Amazon Connect, and RingCentral. · decagon.ai, 9 Oct 2026
Optimization
The platform includes testing, observability, experimentation, and analytics for improving agents. · decagon.ai, 9 Oct 2026
Pricing model
A Decagon pricing article describes per-conversation and per-resolution pricing options; it does not give prices. · webflow2.decagon.ai, 9 Oct 2026
Product
Decagon is a conversational AI platform for building, optimizing, and scaling customer service agents. · decagon.ai, 10 Oct 2026
Security
The security page states that data is encrypted with AES-256 at rest and TLS 1.2+ in transit, and that Decagon enforces zero data retention with AI providers including OpenAI and Anthropic. · decagon.ai, 10 Oct 2026
Support
The site lists support contact [email protected]. · decagon.ai, 10 Oct 2026
Testing and monitoring
The platform offers simulated conversations, unit testing, versioning, A/B experiments, observability, and always-on conversation QA. · decagon.ai, 10 Oct 2026

Where Decagon stands on Freedom251

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