Pylon

What Pylon is

Pylon is an agentic support platform designed for B2B teams, bringing human staff and agents together to investigate customer work, resolve it, and take action. Its listed support functions include a shared inbox, SLA management, help center, ticket automation, customer portal, and API access. Teams can handle customer support through Slack, Microsoft Teams, email, chat, SMS, WhatsApp, and phone. Pylon’s Support Agent can resolve questions across channels and bring in a person when judgment is needed.

Automations run repeatable workflows from a kickoff event or schedule, using Skills and context to act. Pylon’s integrations directory includes Salesforce, HubSpot, Slack, Linear, Jira, Snowflake, BigQuery, and MCP. Its API and webhooks can read and write Pylon data, trigger workflows, and connect internal systems. The Advanced / Enterprise plan includes features such as a customer portal, custom roles, audit logs, SSO, SCIM, and a dedicated customer success manager. Pylon is paid, with base pricing on request and no free plan. AI Assistants are an add-on for $50 a month, billed at $50 per seat per month across workspace seats, and available on Professional and higher tiers. The maker is Pylon Labs, Inc., founded in 2022 and headquartered in San Francisco, California.

Who it suits

Pylon suits B2B support teams that need to coordinate human and agent work across multiple customer channels. It may also fit teams seeking repeatable workflow automation, integrations with listed business tools, or API and webhook connections to internal systems.

Limits

There is no free plan, and base pricing is on request. AI Assistants cost an additional $50 per seat per month across workspace seats and require Professional or higher; the customer portal is listed for Advanced / Enterprise.

Getting started

1. Visit the Pylon website.
2. Request pricing for the paid product.
3. Choose a Professional or higher tier if you want the AI Assistants add-on.
4. Connect customer channels or systems through the listed integrations, API, or webhooks.

Verdict

Consider Pylon if your B2B support team wants a shared support platform spanning multiple channels, agent assistance, and repeatable automations. Its API, webhooks, and listed integrations may suit teams connecting support to internal systems. Look elsewhere if you require a free plan or need base pricing without requesting it.