Best Customer Service Automation Software in 2026
Updated
In short: Webex App is ranked #1 of 24 as of 4 October 2026, ahead of Yellow.ai and Gupshup. The best-ranked option with a free plan is Yellow.ai. The lowest first paid tier on this page is Open at $0.75/mo.
If you are weighing ways to automate customer support, compare how products handle requests from intake through possible handoff to a person. AI service agents, automated routing, and workflow automation show key parts of that process; supported channels and knowledge sources provide other details to consider. Check for human handoff, free-plan availability, and paid-from pricing as well. The ranking begins with Webex App, Yellow.ai, and Gupshup, followed by Hey Support and Zowie. Cognigy, Glia CoBrowsing, and Kore.ai are also among the first entries. Consider which channels your customers use and how much of the support workflow you want to automate.
24 customer service automation software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
| # | App | Score | From | Free plan | Paid from | AI service agent | Automated routing | Workflow automation | Supported channels | |
|---|---|---|---|---|---|---|---|---|---|---|
| 1 |  Webex App | 6.8 | Free | Yes | — | — | — | — | — | View |
| 2 | Yellow.ai | 6.5 | Free | Yes | — | — | — | — | — | View |
| 3 | Gupshup | 6.4 | Free | — | — | — | — | — | omnichannel | View |
| 4 | Hey Support | 6.3 | $19/mo | Yes | — | Yes | Yes | Yes | web widget, voice, Telegram, WhatsApp Business, Messenger, Instagram, email, Slack | View |
| 5 | Zowie | 5.3 | — | — | — | — | — | — | Website widget, mobile integration, Facebook, Instagram, WhatsApp, email, voice/phone | View |
| 6 |  Cognigy | 5.2 | — | — | — | — | — | — | — | View |
| 7 |  Glia CoBrowsing | 5.2 | — | — | — | — | — | — | — | View |
| 8 | Kore.ai | 5.2 | — | — | — | — | — | — | — | View |
| 9 | Decagon | 5.1 | — | — | — | — | — | — | Chat, voice, email; SMS is also mentioned by Decagon | View |
| 10 | Maven AGI | 5.1 | — | — | — | Yes | — | Yes | — | View |
| 11 | Quiq RCS | 5.1 | — | — | — | — | — | — | — | View |
| 12 |  Teneo | 5.1 | — | — | — | — | — | — | — | View |
| 13 | Ada | 5.0 | — | No | — | — | — | — | — | View |
| 14 | Forethought Solve | 5.0 | — | No | — | — | — | — | chat, email, voice, SMS, Slack, mobile, API | View |
| 15 | Atender | 4.9 | — | No | — | Yes | Yes | Yes | Email, chat, WhatsApp, SMS, voice, Messenger, Instagram, Amazon | View |
| 16 |  Capacity | 4.9 | — | No | — | — | — | — | Chat, web, SMS, voice, email | View |
| 17 | Luran | 4.9 | — | No | — | Yes | Yes | Yes | website chat widget, hosted business page, Luran inbox and Channels feed | View |
| 18 | Open | 4.9 | $0.75/mo | No | — | Yes | Yes | Yes | voice, chat, email, WhatsApp, SMS, Slack, Teams, social | View |
| 19 |  Salesforce Service Cloud | 4.9 | $25/mo | No | 25 /user/mo | — | — | — | — | View |
| 20 | boost.ai | 4.8 | — | No | — | — | — | — | Chat, voice, messaging, web | View |
| 21 | LivePerson Copilot | 4.8 | — | No | — | — | — | — | multichannel | View |
| 22 |  Pylon | 4.8 | — | No | — | — | — | — | — | View |
| 23 | Zendesk AI Agents | 4.8 | $1.58/mo | No | — | — | — | — | social, web, mobile, voice, email, messaging | View |
| 24 | Sierra | 4.6 | — | — | — | — | — | — | Voice, website chat, mobile app chat, SMS, WhatsApp, Apple Business Chat, email, ChatGPT | View |
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which customer service automation software is ranked first on Freedom251?
Webex App is ranked #1 of 24 with a score of 6.8. Yellow.ai is second and Gupshup third.
How many of these have a free plan?
4 of the 24 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Open has the lowest first paid tier we found: $0.75/mo.
How is this list ranked?
Ranked free-and-open first: a usable free tier and open-source code, then the platforms it runs on and its documentation. Paid placements never change a rank.