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Best Omnichannel Contact Center Software in 2026

Omnichannel contact center software brings together tools for handling customer conversations across voice and digital channels. Compared on digital channels, voice channel, AI agent assistance, interaction recording, outbound dialer, and workforce management, these entries offer features to weigh against your service needs. Free plans and paid-from pricing provide additional points of comparison. Webex App, Zoom Scheduler, and Mitel Secure Cloud are among the options, alongside Enghouse CCaaS and Puzzel Customer Service Platform. Consider the channels your team handles and which agent or workforce tools matter for the way you support customers.

  1. 1

    VICIdial

    by VICIdial
    Free plan Open source AndroidAPIiPhone+3

    Choose VICIdial if you need a contact center suite with blended voice and digital channels, campaign tools, and the option to run the full software on your own hardware for free.

    8.6 Free plan Visit site
  2. 2

    GOautodial

    Free plan APILinuxSelf-hosted+1

    GOautodial brings dialing, inbound call handling, CRM, and reporting into an open-source suite.

    7.4 Open source Visit site
  3. 3

    OMniLeads

    Free plan APILinuxSelf-hosted+1

    Choose OMniLeads if you need open-source contact center software with campaigns, supervision, recording, and deployment options on premises or in the cloud.

    7.2 Free plan Visit site
  4. 4

    Webex App

    by Webex App
    Free plan AndroidiPhoneMac+2

    Webex App brings meetings and team messaging together, with a free plan that includes local recording. Consider the 40-minute free meeting limit and the need for the app to access all features.

    6.9 Free plan Visit site
  5. 5

    Agentforce Contact Center

    Free trial AndroidAPIExtension+2

    Choose Agentforce Contact Center if your team needs voice and digital service with request-handling and automation capabilities.

    6.6 From $75/user/mo Visit site
  6. 6

    Amazon Connect

    Free trial AndroidAPIiPhone+1

    Amazon Connect Customer combines automated customer interactions, agent tools, and analytics across multiple channels.

    6.5 Free plan Visit site
  7. 7

    Daktela Contact Center

    by Daktela Contact Center
    Free trial AndroidAPIiPhone+3

    Daktela combines multiple customer service channels with automation, contact centre tools and integration options. It has a 14-day trial, but no free plan; pricing varies by licence and AI package.

    6.5 From €12/user/mo · 14-day trial Visit site
  8. 8

    Exotel Contact Center

    Free trial APILinuxMac+2

    Exotel combines calling, digital channels, IVR, automation, and several deployment choices in one contact center. XPrime starts at $70 a month, while Voice Streaming requires separate pricing.

    6.4 From $70 Visit site
  9. 9

    Genesys Cloud CX

    by Genesys Cloud CX
    Free trial AndroidAPIiPhone+4

    Genesys Cloud CX offers multiple contact-center tiers, with capabilities varying from voice services to broader omnichannel and workforce features.

    6.4 From $75/user/mo (annual) Visit site
  10. 10

    Luware Nimbus

    by Luware Nimbus
    Free trial AndroidAPIiPhone+2

    Nimbus combines Teams-based contact center functions with multichannel routing, workflows, and analytics.

    6.3 From $85/user · 30-day trial Visit site
  11. 11

    Microsoft Dynamics 365 Sales

    by Microsoft Dynamics 365 Sales
    Free trial AndroidAPIiPhone+1
    6.2 From $65/user/mo (annual) · 30-day trial Visit site
  12. 12

    8x8 Contact Center

    Paid AndroidAPIiPhone+3

    8x8 Contact Center combines omnichannel interaction tools with workforce features, APIs, and CRM integrations. Pricing is custom, so prospective customers need to contact sales for a quote.

    6.1 Pricing on request Visit site
  13. 13

    Odigo

    by Odigo
    Free trial AndroidAPIiPhone+1

    Odigo combines omnichannel contact center functions with AI features, integrations, and stated European data hosting.

    6.1 From €40/user/mo (annual) Visit site
  14. 14

    Qiscus

    Free trial AndroidAPIiPhone+4

    Choose Qiscus if your team needs to manage voice and digital conversations with routing, analytics and AI assistance in one platform.

    6.1 From $115/mo Visit site
  15. 15

    Ameyo Contact Center

    Paid APISelf-hostedWeb

    Ameyo Contact Center combines channel handling, routing, automation, agent tools, and analytics for enterprise contact center operations.

    5.9 Pricing on request Visit site
  16. 16

    Exotel Contact Center

    Paid AndroidAPIiPhone+2

    Exotel Contact Center brings call handling, digital channels, and reporting together, with multiple deployment options.

    5.9 From $70 Visit site
  17. 17

    Avaya Experience Platform

    by Avaya Experience Platform
    Paid APISelf-hostedWeb

    Choose Avaya Experience Platform if your organization needs enterprise contact center orchestration across channels, data, AI, and workflows.

    5.8 Pricing on request Visit site
  18. 18

    GoTo Contact Center

    Paid AndroidAPIExtension+4

    GoTo Contact Center brings calling, digital channels, routing, and agent-management tools into one service. Pricing is not published, and there is no free plan.

    5.8 Pricing on request Visit site
  19. 19

    Twilio Flex

    by Twilio Flex
    Free trial APISelf-hostedWeb

    Twilio Flex combines multichannel agent work, routing, analytics, and extensibility for contact centers.

    5.8 From $1/user Visit site
  20. 20

    HoduCC

    by HoduCC
    Paid APISelf-hostedWeb

    HoduCC brings broad channel coverage, dialing, supervision, and AI functions into a licensed contact-center platform.

    5.7 Pricing on request Visit site
  21. 21

    MiContact Center Enterprise

    Paid AndroidAPIiPhone+3

    Choose MiContact Center Enterprise if a large or multi-site operation needs omnichannel routing, configurable workflows and a choice of deployment models.

    5.7 Pricing on request Visit site
  22. 22

    Eloquant

    Paid APIWeb

    Eloquant combines contact centre operations with feedback collection and analysis. Basic plans have listed starting prices, while Advanced plans require customised pricing.

    5.6 From €55/mo (annual) Visit site
  23. 23

    Alvaria Cloud

    by Alvaria Cloud
    Paid APIWeb

    Choose Alvaria Cloud if your enterprise contact center needs multi-channel interaction management, workforce tools, and coordinated outreach in one platform.

    5.5 Pricing on request Visit site
  24. 24

    Intermedia Contact Center

    Paid WebWindows

    Intermedia Contact Center combines voice routing with digital queues, monitoring, reporting, and AI assistance.

    5.5 Pricing on request Visit site
  25. 25

    RingCentral RingCX

    by RingCentral RingCX
    Paid APIMacWeb+1

    RingCX combines omnichannel interactions, AI assistance, workforce tools, and reporting in a contact center product.

    5.5 From $65/user/mo (annual) Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

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