Freedom251 › Omnichannel Contact Center Software
Qiscus
What Qiscus is
Qiscus Omnichannel Chat brings customer conversations from messaging, social, commerce and voice channels into one platform. Teams can handle messages from live chat, WhatsApp, Instagram, TikTok, email and marketplaces including Tokopedia and Shopee. The service also lists voice support, workforce management, an outbound dialer and interaction recording. AgentLabs can automatically answer common questions around the clock, while Agent Copilot suggests replies and summarizes chats. A unified analytics dashboard shows conversation counts and response times. Chats can be routed to divisions and distributed based on team workload; administrators can manage agent divisions, permissions and channel access. Qiscus offers a customizable website or app chat widget, APIs, webhooks and Qiscus App Center, whose listed apps include QCRM, Tokopedia Chat, Shopee Chat, SMS, CSAT and MiiTel. Plans start at $115 a month for Startup, which supports five agents and up to 3,000 MAU. Grow costs $270 a month for ten agents and up to 10,000 MAU; Enterprise uses custom pricing. There is no free plan, but new Omnichannel Chat users receive a 14-day trial. Qiscus lists Android, iOS, Linux, macOS, web and Windows platforms.
Who it suits
Qiscus suits businesses whose customer service, sales and marketing, developer and IT, or operations teams handle conversations across multiple channels. It is relevant to teams that need workload-based routing, agent administration, analytics or AI assistance alongside voice and digital messaging.
What it does well
- Combines voice and multiple digital customer channels.
- AgentLabs answers common questions automatically around the clock.
- Agent Copilot suggests replies and summarizes chats.
- Analytics includes conversation counts and response times.
- Routing distributes chats according to team workload.
- Integrations include a widget, APIs, webhooks and App Center.
What to know first
- There is no free plan.
- Startup supports five agents and up to 3,000 MAU.
- The mobile app is described as experimental and limited.
- Additional agent seats and MAU incur listed charges.
Limits
There is no free plan. Startup is limited to five agents and 3,000 MAU; additional agent seats and MAU have extra monthly charges, subject to stated caps. The mobile app is described as experimental and as having some limitations.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Startup | USD 115/month · 5 agents · up to 3,000 MAU · basic analytics · basic contact | $115 a month |
| Grow | USD 270/month · 10 agents · up to 10,000 MAU · basic analytics · premium contact | $270 a month |
| Enterprise | Custom Pricing · Unlimited agents · >10,000 MAU · customised analytics · premium contact | On request |
| Helpdesk Group | Scoped to team size, connected channels and enabled modules · Adds SLAs, satisfaction ratings, advanced forms and Google Analytics integration | On request |
| Omnichannel Chat | Quote depends on products, agents, monthly customers, channels, add-ons and WhatsApp usage · Agent and monthly active-user thresholds vary by quote · WhatsApp messages charged separately | On request |
| Helpdesk Essential | Scoped to team size, connected channels and enabled modules · 4 email accounts included · 10 private apps and integrations · API access · IP restrictions · encrypted data | On request |
As qiscus.com lists them, read 8 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the Qiscus Omnichannel Chat website.
- Start the 14-day trial for new Omnichannel Chat users.
- Choose a plan: Startup, Grow or custom-priced Enterprise.
- Select the supported platform for your team: Android, iOS, Linux, macOS, web or Windows.
- Configure channels, agent divisions and access, then connect through the widget, APIs, webhooks or App Center.
Verdict
Choose Qiscus if your team needs to manage voice and digital conversations with routing, analytics and AI assistance in one platform. Look elsewhere if you need a free plan or if the stated Startup limits do not suit your team.
Questions
How much does Qiscus cost?
Startup is $115 a month, and Grow is $270 a month. Enterprise uses custom pricing.
Is there a free plan or trial?
There is no free plan. New Omnichannel Chat users receive a 14-day trial.
Which channels does Qiscus support?
Listed channels include voice, live chat, WhatsApp, Instagram, TikTok, email and marketplaces such as Tokopedia and Shopee.
Which platforms are available?
Qiscus lists Android, iOS, Linux, macOS, web and Windows. Its documentation describes the mobile app as experimental and limited.
What integrations does it offer?
It offers a customizable website or app chat widget, Qiscus App Center, APIs and webhooks. App Center examples include QCRM, Tokopedia Chat, Shopee Chat, SMS, CSAT and MiiTel.
What are the Startup plan limits?
Startup includes five agents, up to 3,000 MAU, basic analytics and basic contact.
Facts from Qiscus's own pages
- Additional usage costs
- The pricing page lists USD 18.00 per additional 500 MAU per month and USD 18 per additional agent seat per month, subject to stated caps and contacting Qiscus beyond them. · qiscus.com, 8 Oct 2026
- Agent Copilot
- Agent Copilot gives customer-service agents AI-suggested responses during conversations. · qiscus.com, 21 Oct 2026
- AI AgentLabs
- AgentLabs provides no-code AI agents, contextual handoff to the appropriate human team and configurable brand voice. · qiscus.com, 21 Oct 2026
- AI features
- AgentLabs can answer common customer questions automatically around the clock, and Agent Copilot offers AI-suggested answers and chat summaries. · qiscus.com, 8 Oct 2026
- Analytics
- Its unified analytics dashboard provides chat metrics including conversation counts and response times. · qiscus.com, 8 Oct 2026
- Android app
- The Android app is intended for admins, supervisors and agents to handle customer inquiries away from a computer and requires scanning a web-app QR code. · play.google.com, 21 Oct 2026
- API authentication
- Server API requests use the api.qiscus.com base URL with an App ID and Secret Key in headers. · documentation.qiscus.com, 21 Oct 2026
- App Center examples
- Qiscus App Center lists integrations and apps including QCRM, Tokopedia Chat, Shopee Chat, SMS, CSAT, and MiiTel. · apps.qiscus.com, 8 Oct 2026
- Channels
- The product supports customer messages from live chat, WhatsApp, Instagram, TikTok, and marketplaces such as Tokopedia and Shopee. · qiscus.com, 8 Oct 2026
- Company founded and headquarters
- LinkedIn lists Qiscus as founded in 2013 with headquarters in South Jakarta, Jakarta. · linkedin.com, 21 Oct 2026
- Company history
- Qiscus says it was established in 2013 and has helped over 1,000 businesses across 23 industries. · qiscus.com, 8 Oct 2026
- Company legal entity
- The Google Play listing identifies the developer as PT. QISCUS TEKNO INDONESIA. · play.google.com, 21 Oct 2026
- Company reach
- LinkedIn says Qiscus originated in Singapore and serves companies across 18 countries and more than 250 million users. · linkedin.com, 21 Oct 2026
- Company size
- LinkedIn places Qiscus in the 51–200 employee company-size band. · linkedin.com, 21 Oct 2026
- CRM
- QCRM manages leads, contacts, accounts, opportunities and tasks, with configurable deal stages and record-sharing permissions. · qiscus.com, 21 Oct 2026
- CRM extensibility
- CRM webhooks and APIs can connect Qiscus to another CRM, but the help article says these integration APIs are provided to Enterprise users. · support.qiscus.com, 21 Oct 2026
- Documentation scope
- Qiscus documentation covers Omnichannel Chat SDK and APIs, AgentLabs, Helpdesk, QCRM, App Center, Shop and email marketing. · documentation.qiscus.com, 21 Oct 2026
- Founded
- 2013 · qiscus.com, 28 Sept 2026
- G2 review volume
- G2 reports an average based on 23 real user reviews. · g2.com, 21 Oct 2026
- Google Play distribution
- Google Play lists at least 10,000 downloads, data encrypted in transit and a user option to request deletion of collected data. · play.google.com, 21 Oct 2026
- Helpdesk
- Qiscus Helpdesk provides ticketing, knowledge-base search, automation, SLA functions and agent workspaces. · qiscus.com, 21 Oct 2026
- Integrations
- The integrations page names Salesforce, Zendesk, HubSpot, Freshdesk, CSAT, Slack, Teams, spreadsheets and Viber among supported connections. · qiscus.com, 21 Oct 2026
- Intended users
- Qiscus says it serves businesses across industries and identifies customer service, sales and marketing, developer and IT, and operations teams as audiences for its solutions. · qiscus.com, 8 Oct 2026
- Limit: analytics
- Capterra reviewers report that analytics can be slow or too basic for supervisor-performance reporting. · capterra.com, 21 Oct 2026
Where Qiscus stands on Freedom251
- Omnichannel Contact Center Software#14 of 36
- WhatsApp Customer Service Software#18 of 34