Freedom251 › Contact Center as a Service - Enterprise Software
Luware Nimbus
What Luware Nimbus is
Luware Nimbus is a cloud-native customer experience and contact center platform built around Microsoft Teams. It supports phone, live chat, email, and social media interactions, and routes calls and tasks by agent skills, caller priority, or custom parameters. A drag-and-drop workflow editor and live and historical analytics cover call volume, presence, workload, and service lines. Integrations with Salesforce, Zendesk, HubSpot, and ServiceNow are listed through Power Automate, alongside a documented OData API. Luware says hosting instances are offered within Microsoft Azure and the Nimbus page states 99.99% availability. Teams mobile supports core tasks such as answering calls; full service management is on desktop or web. Full use requires Microsoft Teams and Microsoft Teams Phone, although the trial provides a temporary Teams account and licenses. Pricing includes Advanced Routing at $85 a month per service for 25 or more services, Enterprise Routing at $170 a month per service for 25 or more, and Contact Center at $85 a month per user for up to 199 users.
Who it suits
Nimbus may suit internal helpdesks, branch offices, receptions, and contact centers that use Microsoft Teams. It is relevant to organizations needing routing across voice and digital channels, workflows, and analytics, provided they can meet the Teams requirements for full use.
What it does well
- Routes calls and tasks by skills or caller priority.
- Supports phone, chat, email, and social media.
- Includes workflow editing and live and historical analytics.
- Lists Power Automate integrations and an OData API.
What to know first
- Full use requires Microsoft Teams and Teams Phone.
- Full service management is limited to desktop or web.
- No free plan is listed.
- Contact Center is listed for up to 199 users.
Limits
There is no free plan. Advanced Routing and Enterprise Routing are licensed per service for 25 or more services; Contact Center is listed for up to 199 users, and Attendant Console is listed for up to 199 users.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Attendant Console | Licensed per named user; includes 5 CC Voice Services (up to 199 users) · Call queuing · transfers · contact search · presence and calendar lookup | $105 |
| Nimbus Capture | Licensed per user from 25 users and over 36 months · Voice capture · customer Azure storage · 5 GB included · encryption · audit logging | $17 |
| Enterprise Routing | Licensed per service (for 25 services or more) · Basic contact-center functionality · Power Automate · dashboards · supervision | $170 |
| Advanced Routing | Licensed per service (for 25 services or more) · Extensive telephony and workflow functionality · IVR · priority and skill routing · Power BI | $85 |
| Contact Center | Licensed per user (up to 199 users) · Large-scale contact centers · omnichannel handling · skills · real-time reporting | $85 |
As luware.com lists them, read 15 Oct 2026. The maker's own page has the final word.
Getting started
- Open the Luware Nimbus product website.
- Start the 30-day trial, which provides a temporary Teams account and licenses.
- For full use, have Microsoft Teams and Microsoft Teams Phone.
- Use the Teams mobile app for core tasks such as answering calls, or desktop or web for full service management.
Verdict
Nimbus combines Teams-based contact center functions with multichannel routing, workflows, and analytics. Its mobile app supports core tasks, but full service management is on desktop or web and full use requires Teams and Teams Phone.
Questions
How much does Luware Nimbus cost?
The listed starting price is $85/user, and a 30-day trial is available. Advanced Routing is $85 a month and Enterprise Routing is $170 a month, each licensed per service for 25 or more services. Contact Center is $85 a month, licensed per user for up to 199 users; Attendant Console is priced on request, licensed per named user and includes 5 CC Voice Services, up to 199 users.
Is there a free plan?
No. A 30-day trial is available.
Which platforms does Nimbus support?
Its listed platforms are Android, API, iOS, and web. Core mobile tasks such as answering calls work through the Microsoft Teams mobile app; full service management is available on desktop or web.
Does Nimbus work with CRM systems?
Yes. It connects with CRM and ticketing systems through Power Automate. Listed CRM integrations include Salesforce, Zendesk, HubSpot, and ServiceNow.
What does full use require?
An organization needs Microsoft Teams and Microsoft Teams Phone. The trial provides a temporary Teams account and licenses.
Who makes Nimbus?
Luware Nimbus is made by Luware, founded in 2010 and headquartered in Zürich, Switzerland.
Facts from Luware Nimbus's own pages
- AI features
- Virtual Users can automate audio/video interactions, and Companion provides transcription, summaries and suggested codes or tags. · help.luware.com, 15 Oct 2026
- Analytics
- Nimbus provides live and historical analytics covering call volume, presence and agent workload. · luware.com, 15 Oct 2026
- API authentication
- Nimbus API and connector access use Microsoft Entra ID/Azure AD delegated permissions. · learn.microsoft.com, 15 Oct 2026
- API limitation
- The Power Automate connector is throttled at 100 API calls per connection per 60 seconds. · learn.microsoft.com, 15 Oct 2026
- APIs
- Luware documents a Power Automate connector and an OData API for integrations and reporting data. · luware.com, 29 Sept 2026
- Audience
- Luware describes Nimbus use cases spanning internal helpdesks, branch offices, receptions, and large contact centers. · luware.com, 29 Sept 2026
- Company growth
- Luware says it has more than 170 employees, over 1,200 customers and offices in Switzerland, Germany, Poland, the United Kingdom and the United States. · luware.com, 15 Oct 2026
- Company size
- LinkedIn lists Luware as privately held, headquartered in Zurich, founded in 2010 and employing 51–200 people. · linkedin.com, 15 Oct 2026
- Documentation
- Luware publishes a broad knowledge base covering installation, provisioning, administration, features, reporting, integrations, troubleshooting and release notes. · help.luware.com, 15 Oct 2026
- Founded
- 2010 · luware.com, 28 Sept 2026
- Free plan
- No · luware.com, 23 Sept 2026
- Headquarters
- Zurich, Switzerland · luware.com, 28 Sept 2026
- Hosting
- Microsoft certification data identifies Azure as the hosting provider and the service model as PaaS. · learn.microsoft.com, 15 Oct 2026
- Hosting and availability
- Luware says its hosting instances are offered within Microsoft Azure and its Nimbus product page states 99.99% availability. · luware.com, 29 Sept 2026
- Installation requirements
- Deployment requires a Teams Administrator, tenant configuration by Luware, a Teams app manifest and Microsoft Teams Phone/PSTN licensing. · help.luware.com, 15 Oct 2026
- Integrations
- The product connects to CRM and ticketing systems through Power Automate, and offers Power BI/OData reporting, website widgets and CRM screen pops. · luware.com, 15 Oct 2026
- Intelligent routing
- Calls and tasks can be routed using agent skills, caller priority and parameters such as country code. · luware.com, 15 Oct 2026
- Legal entity
- Luware’s privacy policy identifies the Swiss legal entity as Luware AG at Pfingstweidstrasse 102, 8005 Zurich. · luware.com, 15 Oct 2026
- Limit: AI latency and cost
- Luware documents that AI voice processing can create seconds of silence, depends on external services and can add Microsoft Azure charges beyond the Nimbus subscription. · help.luware.com, 15 Oct 2026
- Limit: customization and bugs
- Reviewers report that deep individual customization can be difficult, workflow-editor improvements remain, and some bugs or feature requests can take months to resolve. · capterra.com, 15 Oct 2026
- Limit: onboarding and recording
- Independent reviews mention coordination issues during onboarding and say the recording component can be complicated to install. · getapp.co.uk, 15 Oct 2026
- Microsoft telephony
- Nimbus works with Teams Direct Routing, Calling Plans and Operator Connect and hosts data in regional Azure clusters. · help.luware.com, 15 Oct 2026
- Mobile use
- Nimbus works with the Microsoft Teams mobile app for core tasks such as answering calls, while full service management is available on desktop or web browser. · luware.com, 29 Sept 2026
- Notable news: NimbusOne
- The 14 October 2026 release introduced NimbusOne, a standalone or browser client with queue, conversation, transfer and after-call-work handling. · help.luware.com, 15 Oct 2026
Where Luware Nimbus stands on Freedom251
- Contact Center as a Service - Enterprise Software#5 of 26
- Omnichannel Contact Center Software#10 of 36
- Call Center Software#39 of 122