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No. 83 of 126 ·Call Center Software

Luware Nimbus

Web · Android · iPhone · API · paid plans from $85/mo

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Freedom report

Two barsScore 5.4

  • Free tierNo free tier on record
  • Open codeNo open-source code on record
  • Runs widely3 of 6 device platforms
  • DocumentedPlans, terms and facts published

Luware Nimbus is a cloud-native customer experience and contact center platform built around Microsoft Teams. It supports phone, live chat, email, and social media interactions, and routes calls and tasks by agent skills, caller priority, or custom parameters. A drag-and-drop workflow editor and live and historical analytics cover call volume, presence, workload, and service lines. Integrations with Salesforce, Zendesk, HubSpot, and ServiceNow are listed through Power Automate, alongside a documented OData API. Luware says hosting instances are offered within Microsoft Azure and the Nimbus page states 99.99% availability. Teams mobile supports core tasks such as answering calls; full service management is on desktop or web. Full use requires Microsoft Teams and Microsoft Teams Phone, although the trial provides a temporary Teams account and licenses. Pricing includes Advanced Routing at 85.00 USD per month per service for 25 or more services, Enterprise Routing at 170.00 USD per month per service for 25 or more, and Contact Center at 85.00 USD per month per user for up to 199 users.

Who it is for

Nimbus may suit internal helpdesks, branch offices, receptions, and contact centers that use Microsoft Teams. It is relevant to organizations needing routing across voice and digital channels, workflows, and analytics, provided they can meet the Teams requirements for full use.

What is good

  • Routes calls and tasks by skills or caller priority.
  • Supports phone, chat, email, and social media.
  • Includes workflow editing and live and historical analytics.
  • Lists Power Automate integrations and an OData API.

What to know first

  • Full use requires Microsoft Teams and Teams Phone.
  • Full service management is limited to desktop or web.
  • No free plan is listed.
  • Contact Center is listed for up to 199 users.

Verdict

Nimbus combines Teams-based contact center functions with multichannel routing, workflows, and analytics. Its mobile app supports core tasks, but full service management is on desktop or web and full use requires Teams and Teams Phone.

Luware Nimbus plans and pricing

All plans
Advanced Routing $85/mo Licensed per service (for 25 services or more). 25 services or more luware.com · 23 Sept 2026
Enterprise Routing $170/mo Licensed per service (for 25 services or more). 25 services or more luware.com · 23 Sept 2026
Contact Center $85/mo Licensed per user. Up to 199 users luware.com · 23 Sept 2026
Advanced Routing $85 Licensed per service · for 25 services or more luware.com · 29 Sept 2026
Contact Center $85 Licensed per user · up to 199 users luware.com · 29 Sept 2026
Attendant Console $105 Licensed per named user · includes 5 CC Voice Services · up to 199 users luware.com · 29 Sept 2026

Compared on call center software

Free plan
No
Outbound dialer
Yes

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