FREEDOM251

Freedom251 › Compare

Side by side

Agentforce Contact Center vs Luware Nimbus

Both stand on contact center as a service - enterprise software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.

Agentforce Contact Center

Free trial AndroidAPIExtension+2

Choose Agentforce Contact Center if your team needs voice and digital service with request-handling and automation capabilities. Contact Center Plus is the listed option that includes workforce and quality management. Teams seeking a free plan should look elsewhere.

Visit Agentforce Contact Center

Luware Nimbus

Free trial AndroidAPIiPhone+2

Nimbus combines Teams-based contact center functions with multichannel routing, workflows, and analytics. Its mobile app supports core tasks, but full service management is on desktop or web and full use requires Teams and Teams Phone.

Visit Luware Nimbus

The facts

Agentforce Contact CenterLuware Nimbus
Free planA free trialA free trial
Open sourceNot publishedNo
Runs onAndroid, API, Extension, iPhone, WebAndroid, API, iPhone, Web, Windows
Lowest paid planWorkforce Management: $50 per user a monthSee the plans
Plans published45
MakerNot publishedLuware Nimbus
Websitesalesforce.comluware.com
On contact center as a service - enterprise software#1 of 26#5 of 26

Agentforce Contact Center: what it does well

  • Available on web, iOS, and Android.
  • Includes native voice and digital channels on the Contact Center plan.
  • Supports outbound dialing, shared inbox, and customer and employee portals.
  • Offers ticket automation, workflow automation, and approval workflows.
  • Lists offline mode and API access.

What to know first

  • There is no free plan.
  • Contact Center Voice requires Agentforce 1 Edition billing.
  • Workforce and quality management are included in the $250 a month Plus plan.

Luware Nimbus: what it does well

  • Routes calls and tasks by skills or caller priority.
  • Supports phone, chat, email, and social media.
  • Includes workflow editing and live and historical analytics.
  • Lists Power Automate integrations and an OData API.

What to know first

  • Full use requires Microsoft Teams and Teams Phone.
  • Full service management is limited to desktop or web.
  • No free plan is listed.
  • Contact Center is listed for up to 199 users.

Alternatives to Agentforce Contact Center Alternatives to Luware Nimbus The whole list