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Best Contact Center as a Service - Enterprise Software in 2026

26 apps
Research read 28 Sept 2026
How the order is worked out

1

Agentforce Contact Center

Free trial AndroidAPIExtension+2

Choose Agentforce Contact Center if your team needs voice and digital service with request-handling and automation capabilities.

6.6 From $75/user/mo Visit site
2

Amazon Connect

Free trial AndroidAPIiPhone+1

Amazon Connect Customer combines automated customer interactions, agent tools, and analytics across multiple channels.

6.5 Free plan Visit site
3

Genesys Cloud CX
by Genesys Cloud CX
Free trial AndroidAPIiPhone+4

Genesys Cloud CX offers multiple contact-center tiers, with capabilities varying from voice services to broader omnichannel and workforce features.

6.3 From $75/user/mo (annual) Visit site
4

Google Contact Center AI Platform

Free trial AndroidAPIiPhone+1

Choose Google Contact Center AI Platform if your contact center needs voice and digital channel routing, AI capabilities, and CRM or app integrations.

6.3 Pricing on request Visit site
5

Luware Nimbus
by Luware Nimbus
Free trial AndroidAPIiPhone+2

Nimbus combines Teams-based contact center functions with multichannel routing, workflows, and analytics.

6.2 From $85/user · 30-day trial Visit site
6

MaxContact Auto QA
by MaxContact Auto QA
Free trial APIExtensionWeb+1

Auto QA combines configurable scoring, transcript evidence, and controls for selecting which interactions to review. Pricing is by request, so teams will need a customized quote to assess the cost.

6.2 Pricing on request Visit site
7

Microsoft Dynamics 365 Sales
by Microsoft Dynamics 365 Sales
Free trial AndroidAPIiPhone+1

6.2 From $65/user/mo (annual) · 30-day trial Visit site
8

Odigo
by Odigo
Free trial AndroidAPIiPhone+1

Odigo combines omnichannel contact center functions with AI features, integrations, and stated European data hosting.

6.1 From €40/user/mo (annual) Visit site
9

Bright Pattern Contact Center
by Bright Pattern Contact Center
Paid APIMacSelf-hosted+2

Bright Pattern Contact Center covers routing, dialing, quality management, AI assistance, recording, and digital channels in a cloud service.

6.0 Pricing on request Visit site
10

Avaya Experience Platform
by Avaya Experience Platform
Paid APISelf-hostedWeb

Choose Avaya Experience Platform if your organization needs enterprise contact center orchestration across channels, data, AI, and workflows.

5.9 Pricing on request Visit site
11

Softdial Contact Center
by Softdial Contact Center
Free trial APISelf-hostedWeb

Softdial Contact Center brings omnichannel routing, dialing, workforce tools, recordings, and reporting into one platform.

5.9 Pricing on request Visit site
12

UJET
by UJET
Free trial AndroidAPIiPhone+1

UJET combines contact center and workforce management capabilities, with channel coverage depending on the selected plan. Compare the plan-specific channels and support level before subscribing.

5.9 From $65/user/mo Visit site
13

GoTo Contact Center

Paid AndroidAPIExtension+4

GoTo Contact Center brings calling, digital channels, routing, and agent-management tools into one service. Pricing is not published, and there is no free plan.

5.8 Pricing on request Visit site
14

Twilio Flex
by Twilio Flex
Free trial APISelf-hostedWeb

Twilio Flex combines multichannel agent work, routing, analytics, and extensibility for contact centers.

5.8 From $1/user Visit site
15

Alvaria Cloud
by Alvaria Cloud
Paid APIWeb

Choose Alvaria Cloud if your enterprise contact center needs multi-channel interaction management, workforce tools, and coordinated outreach in one platform.

5.5 Pricing on request Visit site
16

Convoso
by Convoso
Paid Web

Consider Convoso if your sales or lead generation operation needs multiple dialing modes, inbound calling, digital channels, and contact center monitoring.

5.5 Pricing on request Visit site
17

VCC Live

Paid AndroidAPIWeb+1

VCC Live brings calling, multichannel messaging, and contact center tools into a cloud platform, with plans that add capabilities at higher per-seat prices.

5.4 Visit site
18

Zoom Contact Center

Paid AndroidAPIiPhone+3

Zoom Contact Center offers multichannel routing, reporting, and plan-dependent AI and workforce tools. Review the plan prices and channel requirements before choosing a tier.

5.3 Pricing on request Visit site
19

NICE CXone
by NICE CXone
Paid Web

5.2 From $110/mo Visit site
20

Sprinklr Service
by Sprinklr Service
Paid APIWeb

Sprinklr Service combines cross-channel contact center tools, AI assistance and configurable routing in an enterprise platform. Prospective customers need to request pricing and a demo to evaluate it.

5.2 Pricing on request Visit site
21

Puzzel AI
by Puzzel AI
Paid Web

Puzzel AI combines automated customer conversations with agent assistance, interaction analysis, quality scoring, and configurable summaries.

5.1 Pricing on request Visit site
22

Dialpad AI Contact Center

Paid AndroidiPhoneMac+2

5.0 From $80/user/mo (annual) · 14-day trial Visit site
23

Talkdesk CX Cloud

Paid Web

Talkdesk CX Cloud covers voice and digital contact center needs, with different feature sets across three editions.

5.0 From $85/user/mo Visit site
24

Verint Open CCaaS

Paid APIWeb

Verint Open CCaaS combines contact-center channels, workforce capabilities, integrations, and AI-supported tasks.

5.0 Pricing on request Visit site
25

Five9 Intelligent CX Platform

Paid Web

4.5 From $119/user/mo Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

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