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Best Contact Center as a Service - Enterprise Software in 2026

Hosted contact center software in this category handles customer conversations and calls. This category covers services that run on the web, through APIs, Android, iOS, Windows, or macOS.

  1. 1

    Agentforce Contact Center

    Free trial AndroidAPIExtension+2

    Choose Agentforce Contact Center if your team needs voice and digital service with request-handling and automation capabilities.

    6.6 From $75/user/mo Visit site
  2. 2

    Amazon Connect

    Free trial AndroidAPIiPhone+1

    Amazon Connect Customer combines automated customer interactions, agent tools, and analytics across multiple channels.

    6.5 Free plan Visit site
  3. 3

    Genesys Cloud CX

    by Genesys Cloud CX
    Free trial AndroidAPIiPhone+4

    Genesys Cloud CX offers multiple contact-center tiers, with capabilities varying from voice services to broader omnichannel and workforce features.

    6.3 From $75/user/mo (annual) Visit site
  4. 4

    Google Contact Center AI Platform

    Free trial AndroidAPIiPhone+1

    Choose Google Contact Center AI Platform if your contact center needs voice and digital channel routing, AI capabilities, and CRM or app integrations.

    6.3 Pricing on request Visit site
  5. 5

    Luware Nimbus

    by Luware Nimbus
    Free trial AndroidAPIiPhone+2

    Nimbus combines Teams-based contact center functions with multichannel routing, workflows, and analytics.

    6.2 From $85/user · 30-day trial Visit site
  6. 6

    MaxContact Auto QA

    by MaxContact Auto QA
    Free trial APIExtensionWeb+1

    Auto QA combines configurable scoring, transcript evidence, and controls for selecting which interactions to review. Pricing is by request, so teams will need a customized quote to assess the cost.

    6.2 Pricing on request Visit site
  7. 7

    Microsoft Dynamics 365 Sales

    by Microsoft Dynamics 365 Sales
    Free trial AndroidAPIiPhone+1
    6.2 From $65/user/mo (annual) · 30-day trial Visit site
  8. 8

    Odigo

    by Odigo
    Free trial AndroidAPIiPhone+1

    Odigo combines omnichannel contact center functions with AI features, integrations, and stated European data hosting.

    6.1 From €40/user/mo (annual) Visit site
  9. 9

    Bright Pattern Contact Center

    by Bright Pattern Contact Center
    Paid APIMacSelf-hosted+2

    Bright Pattern Contact Center covers routing, dialing, quality management, AI assistance, recording, and digital channels in a cloud service.

    6.0 Pricing on request Visit site
  10. 10

    Avaya Experience Platform

    by Avaya Experience Platform
    Paid APISelf-hostedWeb

    Choose Avaya Experience Platform if your organization needs enterprise contact center orchestration across channels, data, AI, and workflows.

    5.9 Pricing on request Visit site
  11. 11

    Softdial Contact Center

    by Softdial Contact Center
    Free trial APISelf-hostedWeb

    Softdial Contact Center brings omnichannel routing, dialing, workforce tools, recordings, and reporting into one platform.

    5.9 Pricing on request Visit site
  12. 12

    UJET

    by UJET
    Free trial AndroidAPIiPhone+1

    UJET combines contact center and workforce management capabilities, with channel coverage depending on the selected plan. Compare the plan-specific channels and support level before subscribing.

    5.9 From $65/user/mo Visit site
  13. 13

    GoTo Contact Center

    Paid AndroidAPIExtension+4

    GoTo Contact Center brings calling, digital channels, routing, and agent-management tools into one service. Pricing is not published, and there is no free plan.

    5.8 Pricing on request Visit site
  14. 14

    Twilio Flex

    by Twilio Flex
    Free trial APISelf-hostedWeb

    Twilio Flex combines multichannel agent work, routing, analytics, and extensibility for contact centers.

    5.8 From $1/user Visit site
  15. 15

    Alvaria Cloud

    by Alvaria Cloud
    Paid APIWeb

    Choose Alvaria Cloud if your enterprise contact center needs multi-channel interaction management, workforce tools, and coordinated outreach in one platform.

    5.5 Pricing on request Visit site
  16. 16

    Convoso

    by Convoso
    Paid Web

    Consider Convoso if your sales or lead generation operation needs multiple dialing modes, inbound calling, digital channels, and contact center monitoring.

    5.5 Pricing on request Visit site
  17. 17

    VCC Live

    Paid AndroidAPIWeb+1

    VCC Live brings calling, multichannel messaging, and contact center tools into a cloud platform, with plans that add capabilities at higher per-seat prices.

    5.4 Visit site
  18. 18

    Zoom Contact Center

    Paid AndroidAPIiPhone+3

    Zoom Contact Center offers multichannel routing, reporting, and plan-dependent AI and workforce tools. Review the plan prices and channel requirements before choosing a tier.

    5.3 Pricing on request Visit site
  19. 19

    NICE CXone

    by NICE CXone
    Paid Web
    5.2 From $110/mo Visit site
  20. 20

    Sprinklr Service

    by Sprinklr Service
    Paid APIWeb

    Sprinklr Service combines cross-channel contact center tools, AI assistance and configurable routing in an enterprise platform. Prospective customers need to request pricing and a demo to evaluate it.

    5.2 Pricing on request Visit site
  21. 21

    Puzzel AI

    by Puzzel AI
    Paid Web

    Puzzel AI combines automated customer conversations with agent assistance, interaction analysis, quality scoring, and configurable summaries.

    5.1 Pricing on request Visit site
  22. 22

    Dialpad AI Contact Center

    Paid AndroidiPhoneMac+2
    5.0 From $80/user/mo (annual) · 14-day trial Visit site
  23. 23

    Talkdesk CX Cloud

    Paid Web

    Talkdesk CX Cloud covers voice and digital contact center needs, with different feature sets across three editions.

    5.0 From $85/user/mo Visit site
  24. 24

    Verint Open CCaaS

    Paid APIWeb

    Verint Open CCaaS combines contact-center channels, workforce capabilities, integrations, and AI-supported tasks.

    5.0 Pricing on request Visit site
  25. 25

    Five9 Intelligent CX Platform

    Paid Web
    4.5 From $119/user/mo Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

Compare each listing's free-plan status, starting paid price, trial terms, omnichannel routing, IVR and call flows, outbound dialing, workforce management, AI agent assist, and included agents. If reading or changing code matters, check the licence for the specific tool.

Questions

Are free plans available for these contact center products?

Free-plan status differs by tool. Check the product’s listing and current plan terms before choosing.

Can I get a trial of a contact center service?

Check the product’s trial period, payment requirements, and feature limits to see whether a free trial is available.

Which devices and systems are supported?

The listings cover web, API, Android, iOS, Windows, and macOS platforms. Confirm support for the systems your team uses.

Which contact center capabilities should I evaluate?

Evaluate omnichannel routing, IVR and call flows, outbound dialers, workforce management, AI agent assist, and included agents.

What starting prices are listed for paid plans?

Examples include $75, $80 with annual billing, and $119 per user per month. Other tools show pricing on request.

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