- 1
by Chatwoot Free plan Open source AndroidAPIiPhone+3
Chatwoot brings customer conversations, team coordination, and knowledge-base tools together, with cloud and self-hosted options.
9.3 Free plan · paid from $19/mo (annual) · 15-day trial Visit site - 2 C
by Crisp Free plan AndroidAPIiPhone+3
Crisp combines shared customer conversations with help content, AI training and workflow tools. The free plan allows unlimited conversations but has two seats and no AI credits.
7.6 Free plan · paid from $45/mo · 14-day trial Visit site - 3
by Freshdesk Free plan API
Freshdesk combines multichannel ticket handling with automation, customer self-service, and language support.
7.1 From $19/mo (annual) · 14-day trial Visit site - 4
by Gorgias Free plan AndroidAPIExtension+2
Gorgias combines multichannel support with ecommerce-focused ticket tools, including Shopify context and in-conversation order actions.
- 5
- 6
by Help Scout Free plan API
Help Scout combines shared customer conversations with knowledge-base and workflow tools. Check the Inbox, user, and contact limits against your team's needs before choosing a plan.
6.9 Free plan · paid from $25/user/mo · 15-day trial Visit site - 7 C
by Comm100 Contact Center Free trial AndroidAPIiPhone+4
Comm100 combines multichannel support tools with voice, AI, and on-premises deployment options. Plan features and per-agent licensing are important to check when choosing a Live Chat tier.
6.6 From $22/mo (annual) · 30-day trial Visit site - 8
by Zoho Desk Free plan API
Zoho Desk covers shared support conversations, customer self-service, SLAs, and automation. Its free plan serves 3 users, with annual paid tiers listed for larger teams.
6.5 Free plan · paid from ₹420/user/mo (annual) · 15-day trial Visit site - 9
by Front Free trial AndroidAPIiPhone+3
Front provides shared-inbox and customer-service functions across three paid annual tiers. Compare seat, channel, workspace, and automation limits with your team’s requirements.
6.4 From $25/user/mo (annual) · 14-day trial Visit site - 10 I
by Intercom Free trial AndroidiPhoneWeb
Intercom combines customer messaging, helpdesk features, and AI-assisted answers across web and mobile.
6.1 From $29/user/mo (annual) · 14-day trial Visit site - 11 N
by Nextiva Free trial AndroidAPIExtension+5
Nextiva combines business calling with messaging, meetings, and collaboration features across its plans. The listed monthly options begin at $15 a month, and there is no free plan or trial.
- 12
by Re:amaze Free trial AndroidAPIiPhone+1
Choose Re:amaze if your online business needs a shared helpdesk for multiple channels, with automation, AI features, and customer context in one workspace.
- 13
by Respond.io Free trial AndroidAPIiPhone+1
Choose Respond.io if your B2C team needs a shared multichannel conversation workspace with AI Agents and automation.
- 14
Free trial AndroidAPIiPhone+1
SleekFlow combines messaging, CRM context, automation, and AI-agent capabilities for customer-facing teams.
- 15
by Trengo Free trial AndroidAPIiPhone+3
Choose Trengo if your team wants a shared inbox across its supported channels, with routing and AI automation.
- 16
by Zendesk Guide Free trial AndroidAPIiPhone+3
Zendesk Guide pairs a high listed article limit with publishing, access, and content-tracking features. Compare the annual-billing plan details and trial against the tools your team needs.
5.8 From $55/mo (annual) · 14-day trial Visit site - 17 K
by Kayako Paid AndroidAPIiPhone+1
Choose Kayako if its listed support functions match your team's needs, from shared inbox and ticketing to knowledge content, live chat, automation, and reporting.
- 18
by Kustomer Paid AndroidAPIiPhone+1
Kustomer combines a unified customer timeline, service tools and AI features with options for human review. Pricing is on request, and listed Enterprise and Ultimate plans differ in several limits.
- 19
by LiveAgent Free trial API
LiveAgent combines multichannel support tools with ticketing, automation, and AI features.
5.7 Free plan · paid from $15/user/mo (annual) · 30-day trial Visit site - 20
by Dixa Paid API
Dixa provides a tiered contact-center and support setup with shared inbox workflows, routing, automation, and AI features.
- 21
by Gladly Paid APIWeb
Gladly brings customer service and shopping assistance together with customer journey context and integrations.
- 22
by eDesk Paid API
eDesk brings shared support handling, service-level tools, help content, automation, and API access together.
- 23
by HappyFox Help Desk Paid API
HappyFox Help Desk covers common help-desk functions with escalating agent capacity across paid plans.
5.4 From $24/user/mo (annual) · 14-day trial Visit site - 24
by Richpanel Paid API
Richpanel brings support operations, AI conversations and returns workflows into one paid offering. Review its seat, conversation and add-on charges against the workflows you need.
- 25
by Sprinklr Service Paid APIWeb
Sprinklr Service combines cross-channel contact center tools, AI assistance and configurable routing in an enterprise platform. Prospective customers need to request pricing and a demo to evaluate it.
#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price