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Comm100 Contact Center
What Comm100 Contact Center is
Comm100 Contact Center is an omnichannel customer service platform for companies coordinating support across chat, messaging, and voice. Live Chat includes customizable chat, visitor monitoring, routing, and reporting, with features varying by plan. Ticketing & Messaging brings together messages from 12 channels, including email, SMS, social networks, messaging apps, and Comm100 Anytime Chat. Its AI Agent supports context-aware conversations, guided workflows, escalation, and learning from unanswered queries. Agents can work through web, Windows or Mac desktop, and iPhone, iPad, or Android apps; the platform also offers full on-premises deployment, including its AI Agent, Live Chat, Ticketing, Knowledge Base, and connected channels. Integrations include Salesforce, HubSpot, Shopify, Zendesk, Zapier, Google Analytics, WhatsApp, and Telegram. The Salesforce integration can display customer records in the agent console and create or update Salesforce objects. Comm100 says it encrypts data in transit using TLS 1.2 or higher and lists SOC 2 Type II, ISO 27001, PCI DSS, and HIPAA certifications or compliance. Paid plans include Comm100 Voice at $27 a month, Live Chat Startup at $39 per agent per month, and Live Chat Plus at $69 per agent per month. A 30-day trial is available; there is no free plan.
Who it suits
It suits companies that need to coordinate customer support across multiple channels, with options for voice, live chat, messaging, or on-premises deployment. Teams using Salesforce can connect customer records with the agent console.
What it does well
- Ticketing & Messaging handles messages from 12 channels.
- AI Agent supports guided workflows and escalation.
- Offers full on-premises deployment.
- 30-day trial is available.
What to know first
- There is no free plan.
- Live Chat plans require a unique license for each agent.
- AI Agent pricing requires contacting sales.
Limits
Comm100 has no free plan; the trial lasts 30 days. Live Chat Startup and Live Chat Plus require a unique license for each agent. AI Copilot, AI Agent, and Live Chat Ultra require contacting sales, while AI QA and AI Insights use custom quotes.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Comm100 Voice | Pay monthly · Inbound and outbound calling · IVR and call flows · Call routing · Call recordings | $27 a month |
| Live Chat Startup | annually · Full widget customization · multi-language chat · canned messages · 1 chat campaign · basic reporting · free 30-day trial | $31 a month |
| Live Chat Plus | annually · Startup features · chat routing · audio-video chat · chat wrap-ups · unlimited campaigns · advanced reporting · free 30-day trial | $55 a month |
| AI Knowledge | Starting at · Find knowledge gaps · Fix articles · Draft content from real conversations | On request |
| Live Chat Ultra | Advanced chat routing · screen sharing · agent shift management · dynamic campaigns · custom reporting · on-premises deployment | On request |
| AI Copilot | Contact Sales · Real-time AI suggestions · Automated workflows | On request |
| AI Agent | 12 channels · context-aware conversations · guided workflows · escalation to agents · learns from unanswered queries | On request |
| AI Insights | Custom quote · Analytics on chat resolutions, sentiments, and other AI-driven insights | On request |
The first 8 of 9 plans, as comm100.com lists them, read 23 Sept 2026. The maker's own page has the final word. Every plan
Getting started
- Visit comm100.com.
- Start with the 30-day trial.
- Choose a plan such as Comm100 Voice, Live Chat Startup, or Live Chat Plus, or contact sales for plans priced by quote.
- Select web, desktop, or mobile apps for agents, or arrange on-premises deployment.
- Connect any needed services from the integrations directory.
Verdict
Comm100 combines multichannel support tools with voice, AI, and on-premises deployment options. Plan features and per-agent licensing are important to check when choosing a Live Chat tier.
Questions
Does Comm100 Contact Center have a free plan?
No. The service is paid and offers a 30-day trial.
What are the listed prices?
Comm100 Voice is $27 a month. Live Chat Startup is $39 a month per agent, and Live Chat Plus is $69 a month per agent.
Which platforms can agents use?
Agents can use the web app, Windows or Mac desktop apps, and iPhone, iPad, or Android mobile apps.
Can Comm100 be deployed on premises?
Yes. Comm100 offers full on-premises deployment of its platform, including AI Agent, Live Chat, Ticketing, Knowledge Base, and connected channels.
What services does it integrate with?
The integrations directory includes Salesforce, HubSpot, Shopify, Zendesk, Zapier, Google Analytics, WhatsApp, and Telegram, among others.
Who makes Comm100 Contact Center?
The maker is Comm100 Contact Center. It lists Vancouver, British Columbia, Canada as its headquarters and says it was founded in 2009.
Facts from Comm100 Contact Center's own pages
- Agent apps
- Agents can use Comm100 through a web app, Windows or Mac desktop app, and iPhone, iPad, or Android mobile apps. · comm100.com, 28 Sept 2026
- AI
- Comm100’s AI Agent supports context-aware conversations, guided workflows, escalation, and learning from unanswered queries. · comm100.com, 28 Sept 2026
- AI Agent
- AI Agent handles conversations across 12 channels with contextual replies, guided workflows, escalation and learning from unanswered questions. · comm100.com, 15 Oct 2026
- AI data protection
- Comm100 says AI customer data is isolated between accounts, encrypted in transit and at rest, and covered by the platform’s SOC 2 Type II and ISO 27001 controls. · comm100.com, 28 Sept 2026
- Channels
- Ticketing & Messaging manages messages from 12 channels, including email, SMS, social networks, messaging apps, and Comm100 Anytime Chat. · comm100.com, 28 Sept 2026
- Company
- Comm100 says it has pursued its customer service mission since 2009. · comm100.com, 28 Sept 2026
- Company profile
- LinkedIn lists Comm100 as a privately held Vancouver software company founded in 2009 with 51–200 employees. · linkedin.com, 15 Oct 2026
- Deployment
- Comm100 offers full on-premises deployment of its platform, including AI Agent, Live Chat, Ticketing, Knowledge Base, and connected channels. · comm100.com, 28 Sept 2026
- Documentation
- The help center lists 163 Live Chat articles, 77 Ticketing & Messaging articles, 83 AI & Automation articles and 13 Live Chat API/webhook articles. · help.comm100.com, 15 Oct 2026
- Extensibility
- Developers can create Comm100 apps, pull platform data into external systems, customize the visitor interface with JavaScript and embed chat through iOS and Android mobile SDKs. · developer.comm100.com, 15 Oct 2026
- Founded
- 2009 · comm100.com, 28 Sept 2026
- Founder and ownership
- Crunchbase identifies Kevin Gao as founder and describes Comm100 Network Corporation as a private, for-profit Vancouver company. · crunchbase.com, 15 Oct 2026
- Free plan
- No · comm100.com, 23 Sept 2026
- Headquarters
- Vancouver, British Columbia, Canada · comm100.com, 28 Sept 2026
- Integrations
- The integration catalog includes Salesforce, Microsoft Dynamics 365, Zendesk, Twilio, SharePoint, Canvas, Webex Contact Center, Cisco, Instagram, Telegram, Signal and Microsoft Bookings. · comm100.com, 15 Oct 2026
- Legal entity and headquarters
- Comm100 Network Corporation lists its headquarters at 558–1771 Robson Street, Vancouver, British Columbia V6G 1C9, Canada. · comm100.com, 15 Oct 2026
- Licence
- The EULA grants a non-exclusive, non-transferable right to use the hosted service internally and prohibits resale and reverse engineering, indicating proprietary software. · comm100.com, 15 Oct 2026
- Licensing
- Each agent using a Live Chat Startup, Live Chat Plus, or Live Chat Ultra plan requires a unique license. · comm100.com, 28 Sept 2026
- Limit: Android app
- Google Play reviewers report missed notifications that could lose chats and an app that sometimes fails to open after updates. · play.google.com, 15 Oct 2026
- Limit: Capterra complaints
- Capterra reviews cite a troubleshooting black box, inability to monitor chats in the mobile app, missing Canvas integration and pricing above some alternatives. · capterra.com, 15 Oct 2026
- Limit: freemium promise
- The sole Trustpilot reviewer complained that a promised lifetime freemium account was withdrawn after market changes. · trustpilot.com, 15 Oct 2026
- Limit: GetApp complaints
- GetApp review summaries mention occasional glitches, limited chat recall and requests for more themes and interface flexibility. · getapp.com, 15 Oct 2026
- Limit: iOS app
- Apple reviewers report repeated logouts, inability to view team chats, fewer features than the web app and suspended chats when switching applications. · apps.apple.com, 15 Oct 2026
- Live chat
- Live Chat supports proactive invitations, chat routing, audio/video, screen sharing, surveys, translation and CRM-connected agent conversations. · comm100.com, 15 Oct 2026
Where Comm100 Contact Center stands on Freedom251
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