Comm100 Contact Center

Name: Comm100 Contact Center
Price: 27 USD

Comm100 Contact Center is ranked #41 of 126 in call center software on Freedom251, made by Comm100 Contact Center (Vancouver, British Columbia, Canada). It runs on Android, API, iOS, macOS, Self-hosted, Web, Windows. There is no free plan. A free trial is offered. Paid plans start at $2.58/mo.

Comm100 Contact Center plans and pricing

All plans

Comm100 Voice $27/mo Pay monthly Inbound and outbound calling · IVR and call flows · Call routing · Call recordings comm100.com · 23 Sept 2026

Live Chat Startup $39/mo $39 USD /agent/month Full widget customization · Multi-language chat · Canned messages · 1 chat campaign · Basic reporting comm100.com · 28 Sept 2026

Live Chat Plus $69/mo $69 USD /agent/month Everything in Startup · Chat routing · Audio-video chat · Chat wrap-ups · Unlimited campaigns · Advanced reporting comm100.com · 28 Sept 2026

Live Chat Startup $31/yr $31 USD /agent/month, billed annually Full widget customization · Multi-language chat · Canned messages · 1 chat campaign · Basic reporting comm100.com · 28 Sept 2026

Live Chat Plus $55/yr $55 USD /agent/month, billed annually Everything in Startup · Chat routing · Audio-video chat · Chat wrap-ups · Unlimited campaigns · Advanced reporting comm100.com · 28 Sept 2026

AI Insights Not published Custom quote Analytics on chat resolutions, sentiments, and other AI-driven insights comm100.com · 28 Sept 2026

Compared on call center software

Free plan: No
Outbound dialer: Yes

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6.8

Comm100 Contact Center

Product: Comm100 describes itself as an AI-powered omnichannel customer service platform for companies needing reliable support technology.
Live Chat: Live Chat provides customizable chat, visitor monitoring, chat routing, and reporting, with plan-dependent features.
Channels: Ticketing & Messaging manages messages from 12 channels, including email, SMS, social networks, messaging apps, and Comm100 Anytime Chat.
AI: Comm100’s AI Agent supports context-aware conversations, guided workflows, escalation, and learning from unanswered queries.
Integrations: The integrations directory lists Salesforce, HubSpot, Shopify, Zendesk, Zapier, Google Analytics, WhatsApp, Telegram, and other integrations.
Salesforce integration: The Salesforce integration can identify and display customer records in the agent console and create or update Salesforce objects manually or automatically.
Agent apps: Agents can use Comm100 through a web app, Windows or Mac desktop app, and iPhone, iPad, or Android mobile apps.
Security: Comm100 states that it holds SOC 2 Type II, ISO 27001, PCI DSS, and HIPAA certifications or compliance, and that data is encrypted in transit using TLS 1.2 or higher.
Deployment: Comm100 offers full on-premises deployment of its platform, including AI Agent, Live Chat, Ticketing, Knowledge Base, and connected channels.
AI data protection: Comm100 says AI customer data is isolated between accounts, encrypted in transit and at rest, and covered by the platform’s SOC 2 Type II and ISO 27001 controls.
Support: Comm100 lists [email protected] as a support contact email.
Licensing: Each agent using a Live Chat Startup, Live Chat Plus, or Live Chat Ultra plan requires a unique license.
Company: Comm100 says it has pursued its customer service mission since 2009.
Founded: 2009
Price from: $2.58/mo

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Where it ranks on Freedom251

Best Call Center Software in 2026#41 of 126
Best Help Desk Software in 2026#49 of 101
Best Social Media Customer Service Software in 2026#8 of 42
Best Contact Center Software in 2026#9 of 38

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Sources

comm100.com/company/about/· checked 28 Sept 2026
comm100.com/pricing/· checked 28 Sept 2026
comm100.com/integrations/· checked 28 Sept 2026
comm100.com/integrations/salesforce/· checked 28 Sept 2026
comm100.com/platform/app-download/· checked 28 Sept 2026
comm100.com/trust-center/· checked 28 Sept 2026
comm100.com/company/about/contact/· checked 28 Sept 2026
comm100.com· checked 28 Sept 2026
comm100.com/platform/voice/· checked 23 Sept 2026