Zoho Desk is customer support software for organizing service conversations through a shared inbox, customer portal, and help center. It includes SLA management and ticket automation, with API access also listed. The product is freemium, with a free plan for 3 users listed at 0.00 USD per free and a 15-day trial. Paid plans are billed annually: Express is 420.00 INR per month for 5 users; Standard is 800.00 INR per month for unlimited users; Professional is 1400.00 INR per month for unlimited users; and Enterprise is 2400.00 INR per month for unlimited users. The pricing note describes paid access from ₹420/user/mo (annual). The listed platform is API. Zoho Desk is identified as its maker, and 1996 is listed as its founding year.
Who it is for
Zoho Desk suits support teams that need a shared inbox, customer portal, help center, and ticket automation. Its free plan is listed for 3 users, while annual paid plans include options for 5 or unlimited users.
What is good
- Free plan for 3 users
- Shared inbox and customer portal
- Includes SLA management and ticket automation
- API access is listed
What to know first
- Paid plans are billed annually
- Express is listed for 5 users
Verdict
Zoho Desk covers shared support conversations, customer self-service, SLAs, and automation. Its free plan serves 3 users, with annual paid tiers listed for larger teams.
Zoho Desk plans and pricing
All plansCompared on help desk software
- Free plan
- Yes
