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Best Customer Service - Enterprise Software in 2026

Customer service software for enterprises lets organizations manage customer conversations and support tasks. This list is for people comparing tools for a business service operation.

  1. 1

    Zammad

    Free plan Open source APILinuxMac+3

    Zammad combines ticket management, automation, and a knowledge base, with hosted and self-hosted options.

    8.6 Open source · paid from €7/mo (annual) · 30-day trial Visit site
  2. 2

    Freshdesk

    by Freshdesk
    Free plan API

    Freshdesk combines multichannel ticket handling with automation, customer self-service, and language support.

    7.1 From $19/mo (annual) · 14-day trial Visit site
  3. 3

    Hiver

    Free plan API

    Hiver combines shared inbox features with support tools such as SLA management and ticket automation. Compare the annual plan limits with your team's needs before moving beyond the free plan.

    7.0 Free plan · paid from $25/user/mo (annual) · 7-day trial Visit site
  4. 4

    Amazon Connect

    Free trial AndroidAPIiPhone+1

    Amazon Connect Customer combines automated customer interactions, agent tools, and analytics across multiple channels.

    6.6 Free plan Visit site
  5. 5

    Zoho Desk

    by Zoho Desk
    Free plan API

    Zoho Desk covers shared support conversations, customer self-service, SLAs, and automation. Its free plan serves 3 users, with annual paid tiers listed for larger teams.

    6.5 Free plan · paid from ₹420/user/mo (annual) · 15-day trial Visit site
  6. 6

    Front

    by Front
    Free trial AndroidAPIiPhone+3

    Front provides shared-inbox and customer-service functions across three paid annual tiers. Compare seat, channel, workspace, and automation limits with your team’s requirements.

    6.4 From $25/user/mo (annual) · 14-day trial Visit site
  7. 7

    Genesys Cloud CX

    by Genesys Cloud CX
    Free trial AndroidAPIiPhone+4

    Genesys Cloud CX offers multiple contact-center tiers, with capabilities varying from voice services to broader omnichannel and workforce features.

    6.4 From $75/user/mo (annual) Visit site
  8. 8

    Intercom

    by Intercom
    Free trial AndroidiPhoneWeb

    Intercom combines customer messaging, helpdesk features, and AI-assisted answers across web and mobile.

    6.1 From $29/user/mo (annual) · 14-day trial Visit site
  9. 9

    Trengo

    by Trengo
    Free trial AndroidAPIiPhone+3

    Choose Trengo if your team wants a shared inbox across its supported channels, with routing and AI automation.

    6.0 From €299/mo (annual) Visit site
  10. 10

    Avaya Experience Platform

    by Avaya Experience Platform
    Paid APISelf-hostedWeb

    Choose Avaya Experience Platform if your organization needs enterprise contact center orchestration across channels, data, AI, and workflows.

    5.9 Pricing on request Visit site
  11. 11

    UJET

    by UJET
    Free trial AndroidAPIiPhone+1

    UJET combines contact center and workforce management capabilities, with channel coverage depending on the selected plan. Compare the plan-specific channels and support level before subscribing.

    5.9 From $65/user/mo Visit site
  12. 12

    Kustomer

    by Kustomer
    Paid AndroidAPIiPhone+1

    Kustomer combines a unified customer timeline, service tools and AI features with options for human review. Pricing is on request, and listed Enterprise and Ultimate plans differ in several limits.

    5.8 Pricing on request Visit site
  13. 13

    Twilio Flex

    by Twilio Flex
    Free trial APISelf-hostedWeb

    Twilio Flex combines multichannel agent work, routing, analytics, and extensibility for contact centers.

    5.8 From $1/user Visit site
  14. 14

    eGain Conversation Hub

    by eGain Conversation Hub
    Paid APIWeb

    Conversation Hub combines digital and phone interactions with agent assistance, automation, and several channel-specific tools.

    5.7 Pricing on request Visit site
  15. 15

    Oracle Service

    Paid AndroidAPIiPhone+1
    5.7 Visit site
  16. 16

    Dixa

    by Dixa
    Paid API

    Dixa provides a tiered contact-center and support setup with shared inbox workflows, routing, automation, and AI features.

    5.6 From €89/user/mo Visit site
  17. 17

    eDesk

    by eDesk
    Paid API

    eDesk brings shared support handling, service-level tools, help content, automation, and API access together.

    5.6 From $39/user/mo · 14-day trial Visit site
  18. 18

    Gladly

    by Gladly
    Paid APIWeb

    Gladly brings customer service and shopping assistance together with customer journey context and integrations.

    5.6 Pricing on request Visit site
  19. 19

    NICE CXone

    by NICE CXone
    Paid Web
    5.3 From $110/mo Visit site
  20. 20

    SAP Commerce Cloud

    by SAP Commerce Cloud
    Paid APIWeb
    5.3 Pricing on request Visit site
  21. 21

    Richpanel

    by Richpanel
    Paid API

    Richpanel brings support operations, AI conversations and returns workflows into one paid offering. Review its seat, conversation and add-on charges against the workflows you need.

    5.2 From $99/user/mo Visit site
  22. 22

    Salesforce Service Cloud

    Paid API

    Service Cloud lists a broad set of service and case capabilities, with plan features ranging from case management to chat, knowledge, and workflow tools.

    5.2 From $25/user/mo · 30-day trial Visit site
  23. 23

    Sprinklr Service

    by Sprinklr Service
    Paid APIWeb

    Sprinklr Service combines cross-channel contact center tools, AI assistance and configurable routing in an enterprise platform. Prospective customers need to request pricing and a demo to evaluate it.

    5.2 Pricing on request Visit site
  24. 24

    ServiceNow Customer Service Management AI Agents

    by ServiceNow Customer Service Management AI Agents
    Paid API
    5.1 Pricing on request Visit site
  25. 25

    Talkdesk CX Cloud

    Paid Web

    Talkdesk CX Cloud covers voice and digital contact center needs, with different feature sets across three editions.

    5.0 From $85/user/mo Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

Review free-plan terms, starting paid prices, trial availability, deployment, support channels, SLA management, knowledge bases, AI automation, voice functions, and agent allowances. When code access is important, examine the open-source licence and verify support for api, web, ios, android, macos, or windows before selecting a tool.

Questions

Do these customer service tools have free plans?

Check whether the product you are considering includes a free plan, and review its terms.

Can I try a tool before paying?

Check whether the product provides a free trial. Review the trial period and any usage limits before starting.

Which platforms can these tools run on?

The list includes tools for api, web, ios, android, macos, and windows platforms.

What features are compared?

Listed comparison points are free plan, paid from, deployment, support channels, SLA management, knowledge base, AI automation, voice support, and included agents.

Is open-source code available?

Check whether the tool you want to use provides open-source code, then review its licence.

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