Talkdesk CX Cloud

What Talkdesk CX Cloud is

Talkdesk CX Cloud is a web-based contact center platform for voice and digital customer interactions. It supports inbound calling, outbound dialing, and IVR building, with channels including voice, web chat, SMS, WhatsApp, and Digital Connect. Digital Essentials costs $85 a month and includes email, chat, SMS, and social messaging, plus Studio and routing, API access, real-time dashboards, business intelligence, and quality management. Voice Essentials costs $105 a month and includes voice engagement, Studio and routing, API access, real-time dashboards, business intelligence, and quality management. Elite costs $165 a month and combines both Essentials editions, adding custom reporting, performance management, screen recording, workforce management, and proactive outbound engagement. Prices are based on a minimum 3 year commitment to these Editions. Other listed capabilities include workflow actions, human handoff, multilingual support, speech and sentiment analytics, journey mapping, data export, and team leaderboards. Helpdesk integrations include ServiceNow, Zendesk, Freshdesk, Freshservice, Help Scout, Intercom, and Kustomer.

Who it suits

Talkdesk CX Cloud suits contact centers needing voice and digital channels, with plans for digital engagement, voice engagement, or both. Teams should consider the minimum three-year commitment when comparing its editions.

Limits

Digital Essentials costs $85 a month and Voice Essentials costs $105 a month; each has a minimum three-year commitment. Elite costs $165 a month and has the same minimum commitment.

Getting started

1. Visit the Talkdesk CX Cloud website.
2. Choose Digital Essentials, Voice Essentials or Elite.
3. Plan for the minimum three-year commitment.
4. Use the web platform to work with the selected channels and tools.

Verdict

Talkdesk CX Cloud covers voice and digital contact center needs, with different feature sets across three editions. The minimum 3 year commitment is a key consideration alongside the listed monthly prices.