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Best Call Center CRM Software in 2026

  1. 1

    ICTContact

    by ICTContact
    Free plan APILinuxSelf-hosted+1

    ICTContact combines multi-channel contact center functions with CRM integrations, monitoring, and an AI voice agent. Its listed plans have defined agent counts, and predictive dialing is an add-on.

    7.4 From $399 Visit site
  2. 2

    Agentforce Contact Center

    Free trial AndroidAPIExtension+2

    Choose Agentforce Contact Center if your team needs voice and digital service with request-handling and automation capabilities.

    6.6 From $75/user/mo Visit site
  3. 3

    Amazon Connect

    Free trial AndroidAPIiPhone+1

    Amazon Connect Customer combines automated customer interactions, agent tools, and analytics across multiple channels.

    6.6 Free plan Visit site
  4. 4

    Dialpad Support

    Free trial AndroidAPIExtension+4

    Choose Dialpad Support if your team needs omnichannel contact-center work with AI assistance, supervisor intervention tools, and reporting.

    6.4 From $80/user/mo (annual) Visit site
  5. 5

    Genesys Cloud CX

    by Genesys Cloud CX
    Free trial AndroidAPIiPhone+4

    Genesys Cloud CX offers multiple contact-center tiers, with capabilities varying from voice services to broader omnichannel and workforce features.

    6.4 From $75/user/mo (annual) Visit site
  6. 6

    Google Contact Center AI Platform

    Free trial AndroidAPIiPhone+1

    Choose Google Contact Center AI Platform if your contact center needs voice and digital channel routing, AI capabilities, and CRM or app integrations.

    6.3 Pricing on request Visit site
  7. 7

    Microsoft Dynamics 365 Sales

    by Microsoft Dynamics 365 Sales
    Free trial AndroidAPIiPhone+1
    6.1 From $65/user/mo (annual) · 30-day trial Visit site
  8. 8

    Avaya Experience Platform

    by Avaya Experience Platform
    Paid APISelf-hostedWeb

    Choose Avaya Experience Platform if your organization needs enterprise contact center orchestration across channels, data, AI, and workflows.

    5.9 Pricing on request Visit site
  9. 9

    Ringflow Contact Center

    by Ringflow Contact Center
    Free trial WebiPhoneAndroid

    Ringflow Contact Center brings omnichannel handling, routing, reporting, and AI assistance into one workspace. Check each plan’s seat minimum and included allowance before choosing a tier.

    5.9 From $7.99/user/mo (annual) · 14-day trial Visit site
  10. 10

    GoTo Contact Center

    Paid AndroidAPIExtension+4

    GoTo Contact Center brings calling, digital channels, routing, and agent-management tools into one service. Pricing is not published, and there is no free plan.

    5.8 Pricing on request Visit site
  11. 11

    ICTCRM

    Free plan Web
    5.8 Free plan Visit site
  12. 12

    UJET

    by UJET
    Free trial AndroidAPIiPhone+1

    UJET combines contact center and workforce management capabilities, with channel coverage depending on the selected plan. Compare the plan-specific channels and support level before subscribing.

    5.8 From $65/user/mo Visit site
  13. 13

    IFS Cloud Field Service Management

    by IFS Cloud Field Service Management
    Paid AndroidAPIiPhone+2

    IFS Cloud Field Service Management covers scheduling, mobile work, contractor operations, and service logistics.

    5.7 Pricing on request Visit site
  14. 14

    Twilio Flex

    by Twilio Flex
    Free trial APISelf-hostedWeb

    Twilio Flex combines multichannel agent work, routing, analytics, and extensibility for contact centers.

    5.7 From $1/user Visit site
  15. 15

    NICE CXone

    by NICE CXone
    Paid Web
    5.2 From $110/mo Visit site
  16. 16

    Salesforce Service Cloud

    Paid API

    Service Cloud lists a broad set of service and case capabilities, with plan features ranging from case management to chat, knowledge, and workflow tools.

    5.1 From $25/user/mo · 30-day trial Visit site
  17. 17

    ServiceNow Customer Service Management AI Agents

    by ServiceNow Customer Service Management AI Agents
    Paid API
    5.0 Pricing on request Visit site
  18. 18

    Talkdesk CX Cloud

    Paid Web

    Talkdesk CX Cloud covers voice and digital contact center needs, with different feature sets across three editions.

    5.0 From $85/user/mo Visit site
  19. 19

    CallZenix

    Paid Web
    4.6 Pricing on request Visit site
  20. 20

    Five9 Intelligent CX Platform

    Paid Web
    4.6 From $119/user/mo Visit site
  21. 21

    Zendesk Talk

    Paid Web
    4.0 From $55/mo (annual) · 14-day trial Visit site
  22. 22

    Simple2Call Contact Center

    Paid Web
    3.9 Pricing on request Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

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