Free and open first

Best Call Center CRM Software in 2026

Call center CRM software helps teams handle inbound and outbound calls, IVR menus, call recording, queues, and customer messages. This list includes web, API, iOS, Android, Windows, and self-hosted products.

22 apps
Research read 28 Sept 2026
How the order is worked out

1

ICTContact
by ICTContact
Free plan APILinuxSelf-hosted+1

ICTContact combines multi-channel contact center functions with CRM integrations, monitoring, and an AI voice agent. Its listed plans have defined agent counts, and predictive dialing is an add-on.

7.4 From $399 Visit site
2

Agentforce Contact Center

Free trial AndroidAPIExtension+2

Choose Agentforce Contact Center if your team needs voice and digital service with request-handling and automation capabilities.

6.6 From $75/user/mo Visit site
3

Amazon Connect

Free trial AndroidAPIiPhone+1

Amazon Connect Customer combines automated customer interactions, agent tools, and analytics across multiple channels.

6.6 Free plan Visit site
4

Dialpad Support

Free trial AndroidAPIExtension+4

Choose Dialpad Support if your team needs omnichannel contact-center work with AI assistance, supervisor intervention tools, and reporting.

6.4 From $80/user/mo (annual) Visit site
5

Genesys Cloud CX
by Genesys Cloud CX
Free trial AndroidAPIiPhone+4

Genesys Cloud CX offers multiple contact-center tiers, with capabilities varying from voice services to broader omnichannel and workforce features.

6.4 From $75/user/mo (annual) Visit site
6

Google Contact Center AI Platform

Free trial AndroidAPIiPhone+1

Choose Google Contact Center AI Platform if your contact center needs voice and digital channel routing, AI capabilities, and CRM or app integrations.

6.3 Pricing on request Visit site
7

Microsoft Dynamics 365 Sales
by Microsoft Dynamics 365 Sales
Free trial AndroidAPIiPhone+1

6.1 From $65/user/mo (annual) · 30-day trial Visit site
8

Avaya Experience Platform
by Avaya Experience Platform
Paid APISelf-hostedWeb

Choose Avaya Experience Platform if your organization needs enterprise contact center orchestration across channels, data, AI, and workflows.

5.9 Pricing on request Visit site
9

Ringflow Contact Center
by Ringflow Contact Center
Free trial WebiPhoneAndroid

Ringflow Contact Center brings omnichannel handling, routing, reporting, and AI assistance into one workspace. Check each plan’s seat minimum and included allowance before choosing a tier.

5.9 From $7.99/user/mo (annual) · 14-day trial Visit site
10

GoTo Contact Center

Paid AndroidAPIExtension+4

GoTo Contact Center brings calling, digital channels, routing, and agent-management tools into one service. Pricing is not published, and there is no free plan.

5.8 Pricing on request Visit site
11

ICTCRM

Free plan Web

5.8 Free plan Visit site
12

UJET
by UJET
Free trial AndroidAPIiPhone+1

UJET combines contact center and workforce management capabilities, with channel coverage depending on the selected plan. Compare the plan-specific channels and support level before subscribing.

5.8 From $65/user/mo Visit site
13

IFS Cloud Field Service Management
by IFS Cloud Field Service Management
Paid AndroidAPIiPhone+2

IFS Cloud Field Service Management covers scheduling, mobile work, contractor operations, and service logistics.

5.7 Pricing on request Visit site
14

Twilio Flex
by Twilio Flex
Free trial APISelf-hostedWeb

Twilio Flex combines multichannel agent work, routing, analytics, and extensibility for contact centers.

5.7 From $1/user Visit site
15

NICE CXone
by NICE CXone
Paid Web

5.2 From $110/mo Visit site
16

Salesforce Service Cloud

Paid API

Service Cloud lists a broad set of service and case capabilities, with plan features ranging from case management to chat, knowledge, and workflow tools.

5.1 From $25/user/mo · 30-day trial Visit site
17

ServiceNow Customer Service Management AI Agents
by ServiceNow Customer Service Management AI Agents
Paid API

5.0 Pricing on request Visit site
18

Talkdesk CX Cloud

Paid Web

Talkdesk CX Cloud covers voice and digital contact center needs, with different feature sets across three editions.

5.0 From $85/user/mo Visit site
19

CallZenix

Paid Web

4.6 Pricing on request Visit site
20

Five9 Intelligent CX Platform

Paid Web

4.6 From $119/user/mo Visit site
21

Zendesk Talk

Paid Web

4.0 From $55/mo (annual) · 14-day trial Visit site
22

Simple2Call Contact Center

Paid Web

3.9 Pricing on request Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

Compare free plans, trials, paid starting prices, agent limits, calling features, messaging channels, and deployment options. If you need to read or change code, check the licence and self-hosting terms before choosing.

Questions

Are free plans available for call center CRM software?

A free plan is offered by products in this category. Check the listing for plan limits and included features before signing up.

Can I try a product before paying?

A free trial is offered by products in this category. Confirm the trial length, included features, and what happens when it ends.

Which platforms do these products support?

Platforms represented here include web, API, iOS, Android, Windows, and self-hosted deployments. Check the product details for its supported options.

What call features should I compare?

Compare inbound calling, outbound dialing, IVR menus, call recording, queue management, omnichannel messaging, and included agent limits.

How is pricing shown?

Pricing may be a free plan, a paid starting price per user each month, or pricing on request. Review the product's current terms before choosing.

Questions

More in Sales & CRM