Freedom251 › Call Center Software
Dialpad Support
What Dialpad Support is
Dialpad Support is a contact center platform for customer support teams handling voice and digital conversations. It combines inbound calling, outbound dialing, configurable IVR routing, workforce management, analytics, coaching, and quality review. Its AI agents can respond to routine voice and digital requests, answer questions, schedule appointments, complete tasks, and transfer conversations to human agents with context. Supervisors can monitor sentiment and live transcripts, listen to calls, whisper to agents, or join through call barging. AI Recaps and AI Scorecards support review, while configured keywords can trigger Live Coach Cards with talking points for agents. Scorecards can also suggest when quality criteria are met and point out coaching opportunities.
Administrators can manage agents, locations, phone numbers, queues, and users through an online dashboard across offices, regions, or brands. Reporting covers queue health, abandoned calls, callback effectiveness, service levels, and agent-to-caller metrics. Native contact-center integrations include Salesforce, HubSpot, Zendesk, ServiceNow, Zoho CRM, Copper CRM, and Outreach. Dialpad Support works on Android, iOS, Mac, PC, and web browsers. Pricing starts at $80 per user per month with annual billing. There is no free plan, but a free trial is available.
Who it suits
Dialpad Support suits customer support teams that need voice and digital channels alongside supervisor tools, AI assistance, and contact-center reporting. It can also fit organizations managing agents and call queues across multiple offices, regions, or brands.
What it does well
- Handles inbound calls, outbound dialing, and configurable IVR routing.
- AI agents can complete routine requests and hand off with context.
- Supervisors can listen, whisper, barge in, and review transcripts.
- Live Coach Cards can surface guidance when configured keywords are spoken.
- Native integrations include Salesforce, HubSpot, Zendesk, and ServiceNow.
- Administrators can manage multiple locations and queues from an online dashboard.
What to know first
- There is no free plan.
- Pricing starts at $80 per user per month with annual billing.
- Permanent customer data is stored in the United States.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Essentials | annual or monthly · per user | $8,095 a month |
| Advanced | annual or monthly · per user | On request |
| Premium | annual or monthly · per user | On request |
| Enterprise | custom pricing and demos available · Workforce Management available as an add-on | On request |
As dialpad.com lists them, read 28 Sept 2026. The maker's own page has the final word.
Getting started
- Open the Dialpad Support website.
- Start the available free trial.
- Use Dialpad on Android, iOS, Mac, PC, or a web browser.
- Configure call routing rules and queues for your support team.
- Connect a supported native integration if needed.
Verdict
Choose Dialpad Support if your team needs omnichannel contact-center work with AI assistance, supervisor intervention tools, and reporting. Its paid pricing starts at $80 per user per month on an annual basis, so teams seeking a free plan should look elsewhere.
Questions
Does Dialpad Support have a free plan?
No. A free trial is available.
How much does Dialpad Support cost?
Pricing starts at $80 per user per month with annual billing.
Which platforms does Dialpad Support work on?
It works on Android, iOS, Mac, PC, and web browsers.
Which CRM and contact-center integrations are native?
They include Salesforce, HubSpot, Zendesk, ServiceNow, Zoho CRM, Copper CRM, and Outreach.
Where is permanent customer data stored?
Permanent customer data is stored in the United States via Google Cloud Platform and backed up daily.
What security and compliance details does Dialpad state?
Dialpad states that calls and in-transit web requests use TLS encryption and data at rest uses AES 256-bit encryption. It also states that it is SOC 2 Type II compliant, offers HIPAA-ready products with a BAA, and supports GDPR requirements.
Facts from Dialpad Support's own pages
- AI agents
- Dialpad AI Agents can handle routine voice and digital requests, answer questions, schedule appointments, complete tasks, and hand off to human agents with context. · dialpad.com, 28 Sept 2026
- Analytics
- Contact-center reporting includes queue-health, call-abandonment, callback-effectiveness, service-level, and agent-to-caller metrics. · dialpad.com, 28 Sept 2026
- Call routing
- AI-powered IVR lets customers self-serve and route themselves to the right person or department using configurable routing rules. · dialpad.com, 28 Sept 2026
- Compliance
- Dialpad states that it is SOC 2 Type II compliant, offers HIPAA-ready products with a BAA, and supports GDPR requirements through retention policies, data-subject requests, and consent mechanisms. · dialpad.com, 28 Sept 2026
- Data storage
- Permanent customer data such as contact lists, call records, recordings, and transcripts is stored in the United States via Google Cloud Platform and backed up daily. · dialpad.com, 28 Sept 2026
- Device support
- Dialpad works on iOS, Android, PC, Mac, and web browsers. · dialpad.com, 28 Sept 2026
- Digital channel scope
- omnichannel · dialpad.com, 23 Sept 2026
- Founded
- 2011 · dialpad.com, 28 Sept 2026
- Free plan
- No · dialpad.com, 23 Sept 2026
- Headquarters
- San Ramon, California, USA · dialpad.com, 28 Sept 2026
- Inbound calling
- Yes · dialpad.com, 23 Sept 2026
- Integrations
- Native contact-center integrations include Salesforce, HubSpot, Zendesk, ServiceNow, Zoho CRM, Copper CRM, and Outreach. · dialpad.com, 28 Sept 2026
- IVR builder
- Yes · dialpad.com, 23 Sept 2026
- Live coaching
- AI Live Coach Cards can appear when configured keywords are spoken and provide agents with talking points and details. · dialpad.com, 28 Sept 2026
- Outbound dialer
- Yes · dialpad.com, 23 Sept 2026
- Product
- Dialpad Support is a contact center platform for customer support teams with real-time AI, voice and digital channels, coaching, analytics, quality management, and performance insights. · dialpad.com, 28 Sept 2026
- Quality assurance
- AI Scorecards automatically suggest when quality-assurance criteria are met and highlight coaching opportunities. · dialpad.com, 28 Sept 2026
- Recording retention
- 45 · dialpad.com, 23 Sept 2026
- Scalability
- Administrators can add or remove agents, locations, phone numbers, call queues, and users from an online dashboard across offices, regions, or brands. · dialpad.com, 28 Sept 2026
- Security
- VoIP calls and in-transit web requests use TLS encryption, while application data at rest uses AES 256-bit encryption on Google Cloud Platform. · dialpad.com, 28 Sept 2026
- Paid from
- 80 · dialpad.com, 23 Sept 2026
- Supervisor tools
- Sentiment detection, real-time transcripts, listening, whispering, call barging, AI Recaps, and AI Scorecards support supervisor intervention and review. · dialpad.com, 28 Sept 2026
- Workforce management
- Dialpad WFM supports demand forecasting, scheduling, and schedule-adherence tracking alongside contact-center analytics. · dialpad.com, 28 Sept 2026
Where Dialpad Support stands on Freedom251
- Call Center Software#18 of 122
- Call Center CRM Software#4 of 22
- Contact Center Software#9 of 38