Side by side
Dialpad Support vs SIP.IO
Both stand on call center software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free trial AndroidAPIExtension+4
Choose Dialpad Support if your team needs omnichannel contact-center work with AI assistance, supervisor intervention tools, and reporting. Its paid pricing starts at $80 per user per month on an annual basis, so teams seeking a free plan should look elsewhere.
Visit Dialpad Support
Free plan APIWeb
SIP.IO combines programmable voice and contact center features, with options for messaging, recording, and AI-assisted calls. The Free tier supports testing, while current usage pricing requires contacting the company; HIPAA is not offered.
Visit SIP.IOThe facts
| Dialpad Support | SIP.IO | |
|---|---|---|
| Free plan | A free trial | Yes |
| Open source | Not published | Not published |
| Runs on | Android, API, Extension, iPhone, Mac, Web, Windows | API, Web |
| Lowest paid plan | Essentials: $8,095 a month | Free or on request |
| Plans published | 4 | 2 |
| Maker | Not published | Not published |
| Website | dialpad.com | sip.io |
| On call center software | #18 of 122 | #14 of 122 |
Dialpad Support: what it does well
- Handles inbound calls, outbound dialing, and configurable IVR routing.
- AI agents can complete routine requests and hand off with context.
- Supervisors can listen, whisper, barge in, and review transcripts.
- Live Coach Cards can surface guidance when configured keywords are spoken.
- Native integrations include Salesforce, HubSpot, Zendesk, and ServiceNow.
What to know first
- There is no free plan.
- Pricing starts at $80 per user per month with annual billing.
- Permanent customer data is stored in the United States.
SIP.IO: what it does well
- Free tier includes a test phone number and call-flow access.
- Browser softphone supports WebRTC calling inside an app.
- Call recordings can pause and resume mid-call.
- Voice AI agents can escalate to people.
- SIP.IO says it is ISO/IEC 27001 certified.
What to know first
- Current usage-based prices require contacting SIP.IO.
- Published voice and number rates are examples only.
- HIPAA is not offered and there is no BAA program.
- SOC 2 Type II has not been audited.
Alternatives to Dialpad Support Alternatives to SIP.IO The whole list