Best Call Center Software in 2026
Updated
In short: Freshcaller is ranked #1 of 126 as of 5 October 2026, ahead of CallHub and Genesys Cloud CX. The best-ranked option with a free plan is CallHub. The lowest first paid tier on this page is CallHub at $0.05/mo.
Call center software helps teams manage customer conversations across calls and digital channels. Compared on digital channel scope, inbound calling, outbound dialer, and IVR builder, these entries give you several ways to assess call handling. Workforce management, maximum agents, and recording retention add operational details to weigh against your team’s needs. Freshcaller, CallHub, and Genesys Cloud CX are among the named options to consider. You can also compare whether a free plan is available and where paid pricing starts. Think about the channels your customers use, the call flows you need, and the capacity and recording requirements that matter to your operation.
126 call center software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
5 of the 25 here have a free tier you can use, 0 have open-source code on record, and 0 have full bars: free, open, on most of your devices and documented.
| # | App | Signal | Free tier | Open code | Devices | From | Score |
|---|---|---|---|---|---|---|---|
| 1 | FreshcallerWeb · Android · iPhone | Three bars | — | 3 of 6 | $15/mo | 7.9 | |
| 2 | CallHubWeb · Windows · Mac · Android · iPhone · API | Three bars | — | 5 of 6 | $0.05/mo | 7.0 | |
| 3 | Genesys Cloud CXWeb · Windows · Mac · Android · iPhone | Two bars | — | — | 5 of 6 | $75/mo | 6.9 |
| 4 | Amazon ConnectWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | — | 6.8 |
| 5 | 8x8 Contact CenterWeb · Windows · Mac · Android · iPhone · API | Two bars | — | — | 5 of 6 | — | 6.8 |
| 6 | RingCentral RingCXWeb · Windows · Mac · API | Two bars | — | — | 3 of 6 | $65/mo | 6.7 |
| 7 | OpenScape Contact Center EnterpriseWeb · Windows | No signal | — | — | 2 of 6 | — | 6.7 |
| 8 | C-Zentrix Contact CenterWeb | Two bars | — | 1 of 6 | Free | 6.7 | |
| 9 | Mitel CXNo platforms listed | No signal | — | — | 0 of 6 | — | 6.6 |
| 10 | GoTo Contact CenterWeb · Windows · Mac · Android · iPhone | Two bars | — | — | 5 of 6 | — | 6.6 |
| 11 | Dialpad SupportWeb · Windows · Mac · Android · iPhone · API · Extension | Two bars | — | — | 5 of 6 | $8,095/mo | 6.6 |
| 12 | Google Contact Center AI PlatformWeb · Android · iPhone | Two bars | — | — | 3 of 6 | — | 6.5 |
| 13 | MiContact Center BusinessNo platforms listed | No signal | — | — | 0 of 6 | — | 6.5 |
| 14 | Zoom Contact CenterNo platforms listed | One bar | — | — | 0 of 6 | — | 6.4 |
| 15 | Zendesk Contact CenterWeb | One bar | — | — | 1 of 6 | $33/mo | 6.4 |
| 16 | Netcall Omnichannel Contact CentreNo platforms listed | No signal | — | — | 0 of 6 | — | 6.4 |
| 17 | Sinch Contact ProWeb | No signal | — | — | 1 of 6 | — | 6.4 |
| 18 | Altitude XperienceNo platforms listed | One bar | — | — | 0 of 6 | — | 6.4 |
| 19 | storm CONTACTWeb | One bar | — | — | 1 of 6 | — | 6.4 |
| 20 | CallisionNo platforms listed | Two bars | — | 0 of 6 | Free | 6.4 | |
| 21 | Webex AppWeb · Windows · Mac · Android · iPhone | Three bars | — | 5 of 6 | Free | 6.4 | |
| 22 | Avaya Experience PlatformNo platforms listed | One bar | — | — | 0 of 6 | $48/mo | 6.3 |
| 23 | Talkdesk CX CloudWeb | One bar | — | — | 1 of 6 | $85/mo | 6.3 |
| 24 | Twilio FlexWeb · Self-hosted · API | One bar | — | — | 1 of 6 | $1/mo | 6.3 |
| 25 | uContactWeb · Android · iPhone | Two bars | — | — | 3 of 6 | $59.99/mo | 6.3 |
Compare all 25 in a table
| # | App | Score | Free plan | From | Free plan | Paid from | Inbound calling | Outbound dialer |
|---|---|---|---|---|---|---|---|---|
| 1 | Freshcaller | 7.9 | Free plan | $15/mo | Yes | $15/user/mo | — | — |
| 2 | CallHub | 7.0 | Free plan | $0.05/mo | No | — | — | — |
| 3 | Genesys Cloud CX | 6.9 | No | $75/mo | No | $75/user/mo | Yes | Yes |
| 4 | Amazon Connect | 6.8 | No | — | No | — | Yes | Yes |
| 5 | 8x8 Contact Center | 6.8 | No | — | No | — | Yes | Yes |
| 6 | RingCentral RingCX | 6.7 | No | $65/mo | No | $65/user/mo | Yes | Yes |
| 7 | OpenScape Contact Center Enterprise | 6.7 | No | — | — | — | Yes | Yes |
| 8 | C-Zentrix Contact Center | 6.7 | Free plan | Free | No | — | Yes | Yes |
| 9 | Mitel CX | 6.6 | No | — | — | — | Yes | Yes |
| 10 | GoTo Contact Center | 6.6 | No | — | No | — | Yes | Yes |
| 11 | Dialpad Support | 6.6 | No | $8,095/mo | No | $80/user/mo | Yes | Yes |
| 12 | Google Contact Center AI Platform | 6.5 | No | — | No | — | Yes | Yes |
| 13 | MiContact Center Business | 6.5 | No | — | — | — | Yes | Yes |
| 14 | Zoom Contact Center | 6.4 | No | — | No | — | Yes | Yes |
| 15 | Zendesk Contact Center | 6.4 | No | $33/mo | No | $83/user/mo | Yes | Yes |
| 16 | Netcall Omnichannel Contact Centre | 6.4 | No | — | — | — | Yes | Yes |
| 17 | Sinch Contact Pro | 6.4 | No | — | — | — | Yes | Yes |
| 18 | Altitude Xperience | 6.4 | No | — | — | — | Yes | Yes |
| 19 | storm CONTACT | 6.4 | No | — | — | — | Yes | Yes |
| 20 | Callision | 6.4 | Free plan | Free | Yes | — | Yes | Yes |
| 21 | Webex App | 6.4 | Free plan | Free | Yes | — | — | — |
| 22 | Avaya Experience Platform | 6.3 | No | $48/mo | No | $48/user/mo | Yes | Yes |
| 23 | Talkdesk CX Cloud | 6.3 | No | $85/mo | No | $85/user/mo | Yes | Yes |
| 24 | Twilio Flex | 6.3 | No | $1/mo | No | — | Yes | Yes |
| 25 | uContact | 6.3 | No | $59.99/mo | No | $59.99/user/mo | Yes | Yes |
Is your app on this list?
Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.
Questions about this list
Which call center software is ranked first on Freedom251?
Freshcaller is ranked #1 of 126 with a score of 7.9. CallHub is second and Genesys Cloud CX third.
How many of these have a free plan?
5 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, CallHub has the lowest first paid tier we found: $0.05/mo.
How is this list ranked?
Ranked free-and-open first: a usable free tier and open-source code, then the platforms it runs on and its documentation.