Best Customer Experience Management Software in 2026
Updated
In short: Qualtrics is ranked #1 of 34 as of 7 October 2026, ahead of UXPressia and QuestionPro. The best-ranked option with a free plan is UXPressia. The lowest first paid tier on this page is UXPressia at $36/mo.
Understanding customer experiences involves gathering feedback and deciding what to do with it. Compare feedback channels and experience programs with journey mapping and closed-loop actions to see how each option supports those activities. Text analytics and supported languages add further dimensions, while free-plan availability and paid-from pricing help with cost comparisons. Qualtrics, UXPressia, and QuestionPro are among the entries, alongside Alida, Webex Experience Management, and Happ. Think about where your team collects input, how it makes sense of responses, and how it follows up as you compare the listed capabilities.
34 customer experience management software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
3 of the 25 here have a free tier you can use, 0 have open-source code on record, and 0 have full bars: free, open, on most of your devices and documented.
| # | App | Signal | Free tier | Open code | Devices | From | Score |
|---|---|---|---|---|---|---|---|
| 1 | QualtricsAPI | Two bars | — | 0 of 6 | $420/mo | 6.4 | |
| 2 | UXPressiaWeb | Two bars | — | 1 of 6 | $36/mo | 6.4 | |
| 3 | QuestionProAPI | Two bars | — | 0 of 6 | $83/mo | 6.3 | |
| 4 | AlidaWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | — | 5.5 |
| 5 | Webex Experience ManagementWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | — | 5.5 |
| 6 | ChattermillWeb · API | One bar | — | — | 1 of 6 | — | 5.3 |
| 7 | HappWeb · Android · iPhone | One bar | — | — | 3 of 6 | — | 5.3 |
| 8 | omniXMAndroid · iPhone | No signal | — | — | 2 of 6 | — | 5.3 |
| 9 | OpenText Core JourneyWeb · API | One bar | — | — | 1 of 6 | — | 5.3 |
| 10 | CrossCXWeb | No signal | — | — | 1 of 6 | — | 5.2 |
| 11 | FeedierWeb | No signal | — | — | 1 of 6 | — | 5.2 |
| 12 | PeopleMetrics CEM PlatformWeb | No signal | — | — | 1 of 6 | — | 5.2 |
| 13 | Press'nXPressWeb · Android · iPhone | Two bars | — | — | 3 of 6 | — | 5.2 |
| 14 | Verint Experience ManagementWeb · API | No signal | — | — | 1 of 6 | — | 5.2 |
| 15 | WonderflowWeb | No signal | — | — | 1 of 6 | — | 5.2 |
| 16 | Adobe CX EnterpriseWeb | No signal | — | — | 1 of 6 | — | 5.1 |
| 17 | EloquantWeb · API | One bar | — | — | 1 of 6 | €55/mo | 5.1 |
| 18 | Hello CustomerWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | — | 5.1 |
| 19 | WestCX OrchestrateNo platforms listed | No signal | — | — | 0 of 6 | — | 5.1 |
| 20 | WootricWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | — | 5.1 |
| 21 | CemanticaWeb · API | One bar | — | — | 1 of 6 | — | 5.0 |
| 22 | CustomerSureWeb · API | One bar | — | — | 1 of 6 | £1,999/mo | 5.0 |
| 23 | CXMEngineWeb | One bar | — | — | 1 of 6 | — | 5.0 |
| 24 | Forsta VisualizationsWeb | No signal | — | — | 1 of 6 | — | 5.0 |
| 25 | GlanceableWeb · API | One bar | — | — | 1 of 6 | €1583.33/mo | 5.0 |
Compare all 25 in a table
| # | App | Score | Free plan | From | Free plan | Paid from | Journey mapping | Feedback channels |
|---|---|---|---|---|---|---|---|---|
| 1 | Qualtrics | 6.4 | Free plan | $420/mo | Yes | 420 /mo | — | — |
| 2 | UXPressia | 6.4 | Free plan | $36/mo | Yes | — | — | — |
| 3 | QuestionPro | 6.3 | Free plan | $83/mo | Yes | — | — | — |
| 4 | Alida | 5.5 | No | — | — | — | — | — |
| 5 | Webex Experience Management | 5.5 | No | — | — | — | Yes | multichannel |
| 6 | Chattermill | 5.3 | No | — | — | — | — | — |
| 7 | Happ | 5.3 | No | — | — | — | — | multichannel |
| 8 | omniXM | 5.3 | No | — | — | — | — | omnichannel |
| 9 | OpenText Core Journey | 5.3 | No | — | — | — | — | — |
| 10 | CrossCX | 5.2 | No | — | — | — | No | omnichannel |
| 11 | Feedier | 5.2 | No | — | — | — | Yes | omnichannel |
| 12 | PeopleMetrics CEM Platform | 5.2 | No | — | — | — | Yes | multichannel |
| 13 | Press'nXPress | 5.2 | No | — | No | — | Yes | omnichannel |
| 14 | Verint Experience Management | 5.2 | No | — | — | — | Yes | omnichannel |
| 15 | Wonderflow | 5.2 | No | — | — | — | — | multichannel |
| 16 | Adobe CX Enterprise | 5.1 | No | — | — | — | Yes | — |
| 17 | Eloquant | 5.1 | No | €55/mo | No | — | Yes | omnichannel |
| 18 | Hello Customer | 5.1 | No | — | No | — | — | — |
| 19 | WestCX Orchestrate | 5.1 | No | — | — | — | Yes | omnichannel |
| 20 | Wootric | 5.1 | No | — | No | — | — | — |
| 21 | Cemantica | 5.0 | No | — | No | — | — | — |
| 22 | CustomerSure | 5.0 | No | £1,999/mo | No | — | Yes | omnichannel |
| 23 | CXMEngine | 5.0 | No | — | No | — | Yes | — |
| 24 | Forsta Visualizations | 5.0 | No | — | — | — | — | — |
| 25 | Glanceable | 5.0 | No | €1583.33/mo | No | — | Yes | omnichannel |
Is your app on this list?
Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.
Questions about this list
Which customer experience management software is ranked first on Freedom251?
Qualtrics is ranked #1 of 34 with a score of 6.4. UXPressia is second and QuestionPro third.
How many of these have a free plan?
3 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, UXPressia has the lowest first paid tier we found: $36/mo.
How is this list ranked?
Ranked free-and-open first: a usable free tier and open-source code, then the platforms it runs on and its documentation.