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Glanceable
What Glanceable is
Glanceable is a customer feedback platform that centralizes reviews, surveys, support tickets, call transcripts, social media, and messaging conversations. Its proprietary AI analyzes all verbatim feedback without sampling, grouping comments by patterns, themes, and root causes linked to customer experience and business KPIs. GIO lets users query Voice of the Customer data in natural language and create reports, dashboards, and comparisons. Radar watches for critical signals, sends alerts with proposed actions, and supports scheduled report delivery. Named integrations include Slack, Microsoft Teams, Jira, Zendesk, Salesforce, HubSpot, Google Reviews, and Trustpilot. A documented REST API can bring in internal data and send insights elsewhere. Glanceable says data is hosted in Google Cloud centers in Europe without transfers outside the EU, with AICPA SOC 2 Type II, SOC 3, and native GDPR compliance. Annual contracts can be paid monthly or annually. Essential costs €19,000 a year; Business costs €38,400 a year; Enterprise uses a custom quote.
Who it suits
Glanceable is presented for enterprise teams in retail, e-commerce, automotive, banking and insurance, telecom, and hospitality. It fits teams consolidating omnichannel feedback and assigning follow-up actions.
What it does well
- Analyzes all verbatim feedback without sampling
- Connects reviews, surveys, tickets, calls, and social channels
- Natural-language queries through GIO
- Alerts include proposed actions
- European hosting without transfers outside EU
What to know first
- No free plan or trial
- Annual contracts required
- Essential plan limits sources and users
- Enterprise pricing requires a custom quote
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Essential | €19,000 excl. VAT / year · 50,000 verbatims/year · 2 data sources · 5 users · 1 custom classifier · GIO option: €5,000 excl. VAT/year | €19,000 a year |
| Business | 38 400 €excl. tax / year · 100,000 verbatims/year · 5 data sources · 20 users · 3 custom classifiers · GIO included | €38,400 a year |
| Enterprise | Custom quote · Custom verbatim volume · Up to 20 sources · Up to 100 users · Unlimited classifiers · GIO included · Custom AI agent workflows | On request |
As glanceable.io lists them, read 3 Oct 2026. The maker's own page has the final word.
Verdict
Glanceable combines broad feedback collection, AI analysis, alerts, and action planning for enterprise programs. Its annual paid contracts and lack of a trial make evaluation more involved.
Facts from Glanceable's own pages
- AI assistant
- GIO lets users query Voice of the Customer data in natural language and generate reports, dashboards, and comparisons. · glanceable.io, 3 Oct 2026
- Alerts and reports
- Radar monitors feedback for critical signals and sends alerts with proposed actions; reports can be scheduled for automatic delivery. · glanceable.io, 3 Oct 2026
- Analysis
- Its proprietary AI analyzes all verbatim feedback without sampling and groups it by patterns, themes, and root causes. · glanceable.io, 3 Oct 2026
- API
- The platform provides a documented REST API for enriching Glanceable with internal data and sending insights to other systems. · glanceable.io, 3 Oct 2026
- Audience
- The maker presents Glanceable for enterprise teams and highlights retail, e-commerce, automotive, banking and insurance, telecom, and hospitality. · glanceable.io, 3 Oct 2026
- Auditability
- AI classifications are logged, dated, linked to the model version, and traceable to their source customer comments. · glanceable.io, 3 Oct 2026
- Commitment
- Contracts are annual, with payment available monthly or annually; the pricing page offers no free plan or trial. · glanceable.io, 3 Oct 2026
- Deployment
- The company reports an average deployment time of less than one month, with setup and onboarding included in all plans. · glanceable.io, 3 Oct 2026
- Founded
- 2020 · glanceable.io, 28 Sept 2026
- Headquarters
- Saint-Mandé, France · glanceable.io, 28 Sept 2026
- Hosting
- Glanceable says customer data is hosted on Google Cloud data centers in Europe, without transfers outside the EU. · glanceable.io, 3 Oct 2026
- Integrations
- Named integrations include Slack, Microsoft Teams, Jira, Zendesk, Salesforce, HubSpot, Google Reviews, and Trustpilot. · glanceable.io, 3 Oct 2026
- Product
- Glanceable centralizes customer feedback, identifies pain points affecting KPIs, and distributes action plans to teams. · glanceable.io, 3 Oct 2026
- Security
- The maker states that it has AICPA SOC 2 Type II and SOC 3 certifications and native GDPR compliance. · glanceable.io, 3 Oct 2026
- Sources
- The platform connects reviews, NPS/CSAT/CES surveys, support tickets, call transcripts, social media, and messaging conversations. · glanceable.io, 3 Oct 2026
- Support
- The maker says its team responds to contact inquiries within 48 business hours, and its plans include a dedicated Customer Success Manager. · glanceable.io, 3 Oct 2026