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Lucidya

by Lucidya

Paid APIWeb

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Lucidya's own site

What Lucidya is

Lucidya is a customer experience management suite for customer engagement and issue resolution, with web and API access. Its OmniServe product brings interactions into one inbox with ticketing, workflows, social publishing, and agent performance tools. Social Listening monitors accounts and keywords, then analyzes sentiment across social channels in real time. Lucidya says its Arabic sentiment analysis is 92% accurate across 15 dialects. Its AI Agent handles routine queries in multilingual, culturally nuanced conversations and can route complex issues to people. OmniServe connects to more than 30 platforms across social media, messaging, reviews, and other channels. Documented APIs cover Social Listening data extraction, real-time alert webhooks, and access to AI models for sentiment, dialect, and attribute analysis. Lucidya lists omnichannel feedback, journey mapping, text analytics, closed-loop actions, and customer experience programs. The company says it was founded in 2016 and is headquartered in Riyadh, Saudi Arabia, and serves more than 120 large enterprise and government clients worldwide. Growth costs $125 a month with a six-seat minimum; Enterprise costs $250 a month with a 12-seat minimum. Both listed tiers include SSO, but custom roles and granular permissions are not yet available.

Who it suits

Lucidya is aimed at large enterprise and government customers managing customer engagement across channels. Its listed tools also suit teams seeking social listening, ticketing, and AI-assisted query handling.

What it does well

  • OmniServe connects to 30+ platforms.
  • Social Listening analyzes sentiment in real time.
  • Arabic sentiment analysis covers 15 dialects.
  • AI Agent can escalate complex issues to people.
  • Both listed tiers include SSO.

What to know first

  • Growth has a six-seat minimum.
  • Enterprise has a 12-seat minimum.
  • Custom roles and granular permissions are not yet available.
  • Growth billing is bi-annual or annual.

Plans

PlanBilled and limitsPrice
GrowthBi-annual or annual invoicing · $125 / seat / mo · Min: 6 seats · Up to 20 users · 12 months data retention · 150 replies (15-minute limit for X) · 50,000 survey responses$125 a month
EnterpriseAnnual or multi-year invoicing · $250 / seat / mo · Min: 12 seats · 12+ users · 12 months data retention · 400 replies (15-minute limit for X) · 100,000 survey responses$250 a month

As lucidya.com lists them, read 29 Sept 2026. The maker's own page has the final word.

Verdict

Lucidya combines customer interaction management, social listening, and AI-assisted query handling, with documented APIs and broad channel connections. Its seat minimums and access-control limitations merit review before choosing a tier.

Facts from Lucidya's own pages

Access controls
The pricing page says SSO is included in both listed tiers and notes full role-based access controls with custom roles and granular permissions are not yet available. · lucidya.com, 29 Sept 2026
AI Agent
Lucidya’s AI Agent handles routine customer queries in multilingual, culturally nuanced conversations and can escalate complex issues to people. · lucidya.com, 29 Sept 2026
APIs
Lucidya documents APIs for Social Listening data extraction, real-time alert webhooks, and access to its AI models for sentiment analysis, dialect recognition, and attribute identification. · lucidya.com, 29 Sept 2026
Arabic analysis
Lucidya states its Arabic sentiment analysis is 92% accurate across 15 dialects. · lucidya.com, 29 Sept 2026
Company
Lucidya says it was founded in Jeddah, Saudi Arabia, in 2016. · lucidya.com, 29 Sept 2026
Founded
2016 · lucidya.com, 28 Sept 2026
Free plan
No · global.lucidya.com, 20 Sept 2026
Headquarters
Riyadh, Saudi Arabia · lucidya.com, 28 Sept 2026
Integrations
OmniServe says it connects to 30+ platforms across social media, messaging, reviews, and other channels. · lucidya.com, 29 Sept 2026
OmniServe
OmniServe brings customer interactions into a single inbox and includes ticketing, workflows, social publishing, and agent performance tools. · lucidya.com, 29 Sept 2026
Product
Lucidya describes its platform as an AI-native customer experience management suite for customer engagement and resolution. · lucidya.com, 29 Sept 2026
Security
The OmniServe pricing page says all plans include encrypted data transmission and storage; Enterprise includes a Security & Compliance Pack listing SOC 2, ISO certifications, PDPL, and SDAIA compliance. · lucidya.com, 29 Sept 2026
Social listening
Social Listening monitors accounts and keywords and analyzes sentiment across social channels in real time. · lucidya.com, 29 Sept 2026
Support
Growth includes knowledge base, community, digital onboarding, chat support, and virtual onboarding; Enterprise includes a dedicated customer success manager and email/phone support. · lucidya.com, 29 Sept 2026
Target customers
Lucidya says it serves large enterprise and government clients worldwide, with 120+ such clients. · lucidya.com, 29 Sept 2026

Where Lucidya stands on Freedom251

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