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Pisano

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What Pisano is

Pisano is an experience management platform for organizations running Voice of Customer and Voice of Employee programs. Teams can create customized, dynamic surveys in multiple languages and use logic-based triggers. Feedback comes from channels including email, SMS, WhatsApp, link surveys, mobile apps, web widgets, QR codes, kiosks, push notifications, and review sources such as Google Maps Reviews and Trustpilot. Pisano brings that feedback into a centralized inbox that tags, categorizes, and assigns items in real time, with role-based access for teams.

Customizable dashboards follow measures such as NPS, CSAT, CES, and sentiment trends. Automation can prioritize feedback, assign tasks, initiate follow-ups, and alert managers to critical issues; closed-loop workflows are supported. Leo, Pisano’s Gen-AI assistant, is designed to refine survey questions, surface insight gaps, suggest actions, and automate feedback responses. Integration routes include APIs, post-hooks, database adapters, FTP, pre-built connectors, and custom solutions. Packages support cloud or on-premise deployment. Pisano serves enterprise programs across industries including banking, retail, healthcare, education, and travel and hospitality. Pricing is on request, with modular packages and no free plan. Support, training, guidance, and a dedicated account manager are included from the start.

Who it suits

Pisano suits modern enterprises that need to collect and coordinate customer or employee feedback across multiple channels and teams. It is relevant to organizations in sectors such as banking, retail, insurance, healthcare, utilities, and education that want survey, analytics, and follow-up workflows in one platform.

What it does well

  • Supports dynamic multilingual surveys with logic-based triggers.
  • Collects feedback across messaging, web, mobile, kiosk, and review channels.
  • Central inbox provides automated categorization and role-based access.
  • Dashboards track NPS, CSAT, CES, and sentiment trends.
  • Includes automation, closed-loop workflows, and Leo Gen-AI assistance.
  • Support, training, guidance, and a dedicated account manager are included.

What to know first

  • There is no free plan.
  • Pricing is available on request.
  • Packages are paid.

Plans

PlanBilled and limitsPrice
Basicper user/month · listing does not state limits$0.01 a month
Modular packagesUnlimited survey creation and feedback collection · no caps on users, surveys, or dashboard templates · support and training included · additional modules availableOn request
Pisano platform modular packagesunlimited survey creation and feedback collection · core VoC features included · modular add-ons · support and training includedOn request

As pisano.com lists them, read 15 Oct 2026. The maker's own page has the final word.

Getting started

  1. Visit https://www.pisano.com/en/.
  2. Contact Pisano for pricing and package details.
  3. Choose a modular package and a cloud or on-premise deployment.
  4. Use the included support and training to get started.
  5. Access the platform through web, Android, iOS, API, or self-hosted deployment, as appropriate.

Verdict

Choose Pisano if an enterprise needs broad feedback collection, centralized management, analytics, and automated follow-up across customer or employee programs. Its multiple channels, integration options, and cloud or on-premise deployment support varied setups. Look elsewhere if you need a free plan or a published price.

Questions

Does Pisano have a free plan?

No. Pisano is a paid product.

How much does Pisano cost?

Pricing is on request.

What platforms does Pisano support?

Listed platforms are Android, iOS, web, API, and self-hosted. Its App Store listing describes an iPhone and iPad app for viewing and managing customer feedback, messaging customers, and receiving push notifications.

What feedback sources can Pisano collect from?

Sources include email, SMS, WhatsApp, link surveys, mobile apps, web widgets, QR codes, kiosks, push notifications, CATI, app stores, and review platforms.

What integrations does Pisano offer?

Options include APIs, post-hooks, database adapters, FTP, and pre-built connectors. The integration team also offers custom solutions.

Can Pisano be deployed on-premise?

Yes. Pisano says its packages support getting started on-premise or in the cloud.

Facts from Pisano's own pages

AI assistant
Leo is a generative-AI XM assistant for analyzing feedback, generating insights and supporting decisions. · pisano.com, 15 Oct 2026
AI privacy
Pisano states that AI processing masks personal information, uses encryption and access controls, and keeps customer-specific model data isolated. · pisano.com, 15 Oct 2026
Analytics
Analytics include sentiment analysis, text analytics and root-cause analysis. · pisano.com, 15 Oct 2026
API
Pisano publishes API documentation at api.pisano.co and provides link-sharing endpoints for generating personalized feedback links. · pisano.com, 15 Oct 2026
Automation
Workflows can trigger alerts, actions, escalations and personalized messages from feedback conditions. · pisano.com, 15 Oct 2026
Company facts
LinkedIn describes Pisano as a privately held software-development company founded in 2016, headquartered in London, with 51–200 employees. · linkedin.com, 15 Oct 2026
Dashboards
No-code dashboards and customizable reports are provided for monitoring experience performance. · pisano.com, 15 Oct 2026
Deployment
Pisano says its packages support getting started either on-premise or in the cloud. · pisano.com, 8 Oct 2026
Documentation
The knowledge base documents surveys, channels, inbox, reporting, analytics, workflows, AI, integrations, security and support. · pisano.com, 15 Oct 2026
Experience signals
Pisano combines structured, unstructured, behavioral and indirect signals from customers, employees and B2B stakeholders. · pisano.com, 15 Oct 2026
Feedback channels
The platform collects feedback through email, SMS, WhatsApp, kiosks, web widgets, QR codes, and mobile apps. · pisano.com, 8 Oct 2026
Feedback management
A centralized inbox automatically tags, categorizes, and assigns real-time feedback, with role-based access for teams. · pisano.com, 8 Oct 2026
Funding news
Wesley Clover reported on 16 October 2020 that Pisano raised US$2.5 million led by Elevator Ventures. · wesleyclover.com, 15 Oct 2026
Information security
The information-security policy commits to an ISO/IEC 27001-aligned ISMS and confidentiality, integrity and availability controls. · pisano.com, 15 Oct 2026
Integrations
Integration methods include APIs, post-hooks, SMS, email, push notifications, web popups, links or QR codes, LDAP and SAML. · pisano.com, 15 Oct 2026
iOS SDK capabilities
The SDK supports Swift and Objective-C, event tracking, multilingual forms, health checks, cancellation, session isolation and Keychain credential storage. · github.com, 15 Oct 2026
iOS SDK licence
The public Pisano iOS SDK repository is MIT licensed. · github.com, 15 Oct 2026
iOS SDK requirements
The iOS SDK requires iOS 12 or later, Xcode 12 or later and Swift 5 or later. · github.com, 15 Oct 2026
Journey mapping
The product supports customer-journey visualization and mapping. · pisano.com, 15 Oct 2026
Legal entity
UK Companies House lists PISANO LIMITED as an active private company incorporated on 18 September 2017. · find-and-update.company-information.service.gov.uk, 15 Oct 2026
Limit: sparse independent evidence
SelectHub notes that Pisano has limited user reviews, making drawbacks difficult to assess; Software Advice lists no reviews and GetApp shows zero reviews. · selecthub.com, 15 Oct 2026
Metrics
Built-in reporting covers NPS, CSAT and CES metrics. · pisano.com, 15 Oct 2026
Mobile app
Pisano's App Store listing describes an iPhone and iPad app for viewing and managing customer feedback, messaging customers, and receiving push notifications. · apps.apple.com, 8 Oct 2026
Omnichannel collection
The platform collects feedback through email, SMS, web, mobile, tablets, QR codes and other offline touchpoints. · pisano.com, 15 Oct 2026

Where Pisano stands on Freedom251

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