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Chattermill

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What Chattermill is

Chattermill analyzes customer feedback in one place, flags issues, and answers questions using customer comments. Its Lyra Agent can provide answers with quantified evidence, charts, reports, and customer quotes, while monitoring voice-of-customer data for trends and signals. Users can create custom reports with advanced filters and visualizations and add them to dashboards. Real-time issue alerts can be sent to Slack, email, Jira, and other destinations. The platform connects with more than 65 feedback channels, including surveys, reviews, support, social media, and voice calls, and analyzes feedback in more than 100 languages with automated translation and transcription. Integrations include Zendesk, Intercom, Salesforce, Slack, Jira, Snowflake, and an API. Through MCP, customer intelligence can connect to Claude, ChatGPT, and other compatible agents. The API can send data to Chattermill, enrich it, and export it to other systems. Chattermill lists sentiment analysis, NPS surveys, feature requests, and in-app feedback. It is intended for enterprise CX, insights, product, voice-of-customer, and support teams. Founded in 2015 and headquartered in London, pricing is on request.

Who it suits

Chattermill is intended for enterprise CX, insights, product, voice-of-customer, and customer-support teams that need to analyze feedback across channels. It may suit teams seeking reports, alerts, and connections to AI agents or data systems.

What it does well

  • Connects with more than 65 feedback channels.
  • Analyzes feedback in more than 100 languages.
  • Creates custom reports with filters and visualizations.
  • Routes real-time alerts to Slack, email, and Jira.
  • Supports MCP connections to AI agents.

What to know first

  • Pricing is available on request.
  • UK/EU data residency is standard; US residency is available.

Plans

PlanBilled and limitsPrice
Custom pricingContact sales for a tailored quoteOn request

As chattermill.com lists them, read 7 Oct 2026. The maker's own page has the final word.

Getting started

  1. Visit the Chattermill website.
  2. Contact sales for a tailored quote.
  3. Connect feedback sources, such as surveys, reviews, support, social media, or voice calls.
  4. Use the API to send data or connect from the listed integrations.
  5. Create reports and dashboards, and configure alerts for the team's destinations.

Verdict

Chattermill combines feedback analysis, reporting, alerts, and integrations for enterprise teams. Pricing is on request; the stated data residency options are standard UK/EU or available US residency.

Questions

How much does Chattermill cost?

Chattermill is paid, with custom pricing available on request. Contact sales for a tailored quote.

What platforms does Chattermill support?

The listed platforms are web and API.

Which integrations does Chattermill list?

Connections include Zendesk, Intercom, Salesforce, Slack, Jira, Snowflake, and an API. Chattermill also supports connecting customer intelligence to Claude, ChatGPT, and other MCP-compatible agents.

How many languages can Chattermill analyze?

The platform overview says it analyzes feedback in more than 100 languages, with automated translation and transcription.

What security and data residency options does Chattermill describe?

Chattermill states that it is SOC 2 Type II and ISO 27001 certified and complies with GDPR and CCPA. It says UK/EU data residency is standard and US data residency is available.

Who makes Chattermill?

Chattermill was founded in 2015 and is headquartered in London, United Kingdom.

Facts from Chattermill's own pages

AI agent connections
Chattermill supports connecting customer intelligence to AI agents through MCP, including Claude and ChatGPT. · chattermill.com, 7 Oct 2026
AI agents
Chattermill connects customer intelligence to Claude, ChatGPT, and other MCP-compatible agents. · chattermill.com, 7 Oct 2026
AI analysis
Lyra Agent analyzes feedback and provides answers with quantified evidence, charts, reports, and customer quotes. · chattermill.com, 7 Oct 2026
AI data use
Chattermill says customer data is used only to train that customer's own taxonomy and is not used to train models for other parties. · chattermill.com, 7 Oct 2026
Alerts
Chattermill can route real-time issue alerts to Slack, email, Jira, and other destinations. · chattermill.com, 7 Oct 2026
Analysis
Lyra Agent answers questions about customer feedback with quantified evidence, charts, reports, and customer quotes. · chattermill.com, 7 Oct 2026
API
The API can send data to Chattermill, enrich data there, and export Chattermill data to a data warehouse or other system. · chattermill.com, 7 Oct 2026
Audience
The platform is presented for enterprise CX, insights, product, and customer support teams. · chattermill.com, 7 Oct 2026
Data residency
Chattermill says its platform is hosted on Google Cloud Platform, with UK/EU data residency standard and US data residency available. · chattermill.com, 7 Oct 2026
Feedback sources
The platform connects with 65+ feedback channels, including surveys, reviews, support, social media, and voice calls. · chattermill.com, 7 Oct 2026
Founded
2015 · chattermill.com, 28 Sept 2026
Headquarters
Chattermill lists its address as 68 Hanbury Street, London, E1 5JL, United Kingdom. · chattermill.com, 7 Oct 2026
Integrations
Chattermill's integrations page lists connections including Zendesk, Intercom, Salesforce, Slack, Jira, Snowflake, and an API. · chattermill.com, 7 Oct 2026
Intended teams
Chattermill describes the platform as serving CX, product, insights, voice of customer, and customer support teams. · chattermill.com, 7 Oct 2026
Languages
The platform overview says Chattermill analyzes feedback in more than 100 languages with automated translation and transcription. · chattermill.com, 7 Oct 2026
PII redaction
Chattermill says it automatically redacts personally identifiable information from feedback at ingestion, before storage or processing. · chattermill.com, 7 Oct 2026
Proactive insights
Lyra Agent monitors voice of customer data and automatically surfaces feedback trends and signals. · chattermill.com, 7 Oct 2026
Purpose
Chattermill analyzes customer feedback in one place, flags issues, and provides answers backed by customer comments. · chattermill.com, 7 Oct 2026
Reporting
Users can create custom reports with advanced filters and visualizations and add them to dashboards. · chattermill.com, 7 Oct 2026
Security
Chattermill states that it is SOC 2 Type II and ISO 27001 certified and compliant with GDPR and CCPA. · chattermill.com, 7 Oct 2026
Security certifications
Chattermill states that it is SOC 2 Type II and ISO 27001 certified and complies with GDPR and CCPA. · chattermill.com, 7 Oct 2026

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