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Zonka Feedback

Name: Zonka Feedback
Price: 199 USD

Free trial AndroidAPIiPhoneSelf-hostedWeb

Visit Zonka Feedback Alternatives Pricing

What Zonka Feedback is

Zonka Feedback collects customer and employee feedback, analyzes responses, and helps teams act on the findings. Surveys can be delivered through email, SMS, WhatsApp, websites, apps, in-product experiences, digital channels, and offline collection. Teams can measure NPS, CSAT, and CES with a builder offering more than 30 question types, templates, skip logic, branding, and multilingual surveys. AI Feedback Intelligence extracts themes and entities, analyzes sentiment and emotion, and identifies how feedback themes relate to CX metrics. Feedback Management adds case handling, real-time alerts, automated workflows, and contact and user-journey tracking. Its survey app can collect responses offline on iPads and Android tablets and sync them once connected. Integrations include Salesforce, HubSpot, Jira, Freshdesk, Intercom, Zendesk, Slack, MS Teams, Zapier, and webhooks; custom integrations are supported through APIs and middleware. The company states it is ISO 27001:2022 certified and GDPR and HIPAA compliant, and offers regional data hosting in the US, Europe, Australia, or India. Pricing is by custom quote, with a 14-day trial.

Who it suits

It suits customer and employee feedback programs, including CX, product, support, and frontline teams. Teams needing offline survey collection or regional hosting can also use its listed capabilities.

What it does well

Collects feedback through email, SMS, and WhatsApp.
Measures NPS, CSAT, and CES.
Survey builder includes more than 30 question types.
Offline responses sync when a connection is available.
Offers regional hosting across four regions.

What to know first

Pricing requires a custom quote.
AI Feedback Intelligence can be bundled with Feedback Management.
Premium integrations are listed with Feedback Management.

Limits

The AI Feedback Intelligence plan is priced by custom quote based on data credits. Feedback Management is priced by custom quote based on feedback volume, scale, and CX goals; AI Feedback Intelligence is an add-on to that plan.

Plans

Plan	Billed and limits	Price
Feedback Management	per month · cloud SaaS	$199 a month
Feedback Management	flat rate per month · customizable surveys · integrations · survey logic · email support	$199 a month
AI Feedback Intelligence	starting at · AI feedback intelligence product	$399 a month
Feedback Management	starting at · customer feedback product	$99 a month
AI Feedback Intelligence	per month · customizable surveys · integrations · multilingual surveys · survey logic · email/chat support	$999 a month
AI Feedback Intelligence	per month · cloud SaaS	$999 a month

As zonkafeedback.com lists them, read 15 Oct 2026. The maker's own page has the final word.

Getting started

Open the Zonka Feedback website.
Start the 14-day trial.
Request a custom quote for AI Feedback Intelligence or Feedback Management.
Choose web, iOS, Android, or API access for your workflow.
Set up surveys through supported channels, including email, SMS, WhatsApp, web, or offline collection.
Connect listed integrations or use APIs and middleware for custom integrations.

Verdict

Zonka Feedback combines survey collection, analysis, and workflows for customer and employee feedback. Its 14-day trial is listed, while pricing depends on a custom quote.

Questions

How much does Zonka Feedback cost?

Pricing is available on request. AI Feedback Intelligence pricing is based on data credits, while Feedback Management pricing is based on feedback volume, scale, and CX goals.

Does Zonka Feedback have a free trial?

A 14-day trial is listed.

Which platforms does it support?

The listed platforms are Android, iOS, web, and API.

What integrations are available?

Listed integrations include Salesforce, HubSpot, Jira, Freshdesk, Intercom, Zendesk, Slack, MS Teams, Zapier, and webhooks. Custom integrations are supported through APIs and middleware.

Can it collect surveys offline?

Yes. Its survey app collects responses offline on iPads and Android tablets, then syncs them when connected.

What security and data hosting options does the company state?

The company says it is ISO 27001:2022 certified and GDPR and HIPAA compliant. Regional data hosting is offered in the US, Europe, Australia, or India.

Facts from Zonka Feedback's own pages

AI analysis: AI capabilities include sentiment analysis, thematic analysis, impact scoring, entity recognition, automatic tagging, and an AI assistant for questions and root-cause exploration. · zonkafeedback.com, 15 Oct 2026
Android app distribution: The Android app supports offline surveys, kiosk use, multilingual forms, graphical reports, alerts, and 10K-plus downloads. · play.google.com, 15 Oct 2026
Audience: The company describes the product as designed for customer and employee feedback, with use cases for CX, product, support, and frontline teams. · zonkafeedback.com, 4 Oct 2026
Bootstrapped company: Inc42 describes Zonka Feedback as a bootstrapped company founded in 2014 and reports 35 employees. · inc42.com, 15 Oct 2026
Cloud infrastructure: The enterprise page says the service runs on Amazon AWS infrastructure using services including EC2, Lambda, EBS, Auto Scaling, S3, caching, and SES. · zonkafeedback.com, 15 Oct 2026
Collection channels: Official materials list email, SMS, WhatsApp, web, in-app, in-product, kiosks, offline collection, links, QR codes, iPad, and Android devices. · zonkafeedback.com, 15 Oct 2026
Company legal name: The Google Play listing identifies the developer as Classic Informatics Private Limited. · play.google.com, 15 Oct 2026
Custom integrations: The company says custom integrations are supported through APIs and middleware. · zonkafeedback.com, 4 Oct 2026
Data hosting: The company offers regional data hosting in the US, Europe, Australia, or India. · zonkafeedback.com, 4 Oct 2026
Documentation: The help center exposes sections for survey management, integrations, automation, AI, reporting, contacts, locations, user management, and survey creation. · help.zonkafeedback.com, 15 Oct 2026
Enterprise access: Enterprise capabilities include single sign-on and user controls for roles, access, and permissions. · zonkafeedback.com, 4 Oct 2026
Feedback operations: Response Inbox, tagging, assignments, internal notes, customer email, tasks, alerts, digests, workflow automation, and case-management functions support closing the loop. · zonkafeedback.com, 15 Oct 2026
Feedback workflows: Feedback Management includes case management, real-time alerts, automation workflows, and contact and user journey tracking. · zonkafeedback.com, 4 Oct 2026
Founders: Zonka identifies Rajiv Mehta and Sonika Mehta as founders in its LinkedIn company updates, while Sonika is described as co-founder and product director. · in.linkedin.com, 15 Oct 2026
Free trial: The help center says new accounts receive access to all features for a 14-day free trial. · help.zonkafeedback.com, 15 Oct 2026
Headquarters: Gurugram, Haryana, India · zonkafeedback.com, 28 Sept 2026
Independent review summary: GetApp reviewers emphasize easy multi-channel survey creation, useful logic and distribution, clear dashboards, and rapid access to reports. · getapp.com, 15 Oct 2026
Integrations: Listed integrations include Salesforce, HubSpot, Jira, Front, Freshdesk, Intercom, Help Scout, Pipedrive, ActiveCampaign, Airtable, Webex, Mailchimp, Google Sheets, Slack, Microsoft Teams, Zoom, Zendesk, and others. · zonkafeedback.com, 15 Oct 2026
Limit: device-login restriction: A GetApp reviewer reports restrictions on the number of device logins and a problem where an admin can delete the account owner. · getapp.co.uk, 15 Oct 2026
Limit: interface and reporting: G2 feedback mentions navigation or layout friction, limited mass editing of rules, and requests for stronger in-product reporting. · g2.com, 15 Oct 2026
Limit: learning curve: G2 reviewers report that advanced automation, custom reporting, and parts of the interface require a learning curve. · g2.com, 15 Oct 2026
Limit: missing call-based reviews: One G2 reviewer says the product lacks an in-house review workflow where an employee records feedback during a phone call. · g2.com, 15 Oct 2026
Maker and headquarters: LinkedIn lists Zonka Feedback as privately held, headquartered in Gurugram, Haryana, India, with 11–50 employees and founded in 2014. · in.linkedin.com, 15 Oct 2026
Metrics: The product provides NPS, CSAT, and CES survey programs and reporting. · zonkafeedback.com, 15 Oct 2026