No. 12 of 59 ·Customer Feedback Software

Zonka Feedback

Web · Android · iPhone · API

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Freedom report

Two barsScore 5.5

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely3 of 6 device platforms
DocumentedPlans, terms and facts published

Zonka Feedback is ranked #12 of 59 in customer feedback software on Freedom251. It runs on Android, API, iOS, Web.

Zonka Feedback plans and pricing

All plans

AI Feedback Intelligence Not published Custom quote based on data credits Pricing primarily based on data credits · Can be bundled with Feedback Management zonkafeedback.com · 4 Oct 2026

Feedback Management Not published Custom quote based on feedback volume, scale, and CX goals Pricing primarily based on number of responses · 20+ premium integrations · AI Feedback Intelligence is an add-on zonkafeedback.com · 4 Oct 2026

Compared on customer feedback software

Survey API: Yes

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The record

Product: Zonka Feedback offers feedback management and AI feedback intelligence to collect feedback, analyze it, and help teams act on insights.
Survey channels: It collects feedback through email, SMS, WhatsApp, offline, digital channels, website, in-app, and in-product surveys.
Survey metrics: The platform supports NPS, CSAT, and CES measurement.
Survey builder: Its survey builder includes 30+ question types, templates, skip logic, branding, and multilingual surveys.
AI analysis: AI Feedback Intelligence extracts themes and entities, analyzes sentiment and emotion, and identifies how feedback themes affect CX metrics.
Feedback workflows: Feedback Management includes case management, real-time alerts, automation workflows, and contact and user journey tracking.
Integrations: Listed integrations include Salesforce, HubSpot, Jira, Freshdesk, Intercom, Zendesk, Slack, MS Teams, Zapier, and webhooks.
Custom integrations: The company says custom integrations are supported through APIs and middleware.
Security: The company states that it is ISO 27001:2022 certified and GDPR and HIPAA compliant.
Data hosting: The company offers regional data hosting in the US, Europe, Australia, or India.
Enterprise access: Enterprise capabilities include single sign-on and user controls for roles, access, and permissions.
Support and onboarding: The pricing page describes tailored onboarding with personalized training and priority expert support as enterprise capabilities.
Offline surveys: Its survey app supports offline data collection on iPads and Android tablets and syncs responses when connected.
Audience: The company describes the product as designed for customer and employee feedback, with use cases for CX, product, support, and frontline teams.

Where it ranks on Freedom251

Best Customer Feedback Software in 2026#12 of 59
Best Survey API Software in 2026#21 of 31
Best Net Promoter Score Software in 2026#8 of 22

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Sources

zonkafeedback.com/pricing· checked 4 Oct 2026
zonkafeedback.com/features· checked 4 Oct 2026
zonkafeedback.com/integrations· checked 4 Oct 2026
zonkafeedback.com· checked 28 Sept 2026