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Best Customer Satisfaction Software in 2026

Customer satisfaction software collects survey responses and customer feedback, then provides analysis and reporting tools. This list is for people choosing a way to measure satisfaction on a budget.

  1. 1

    Customer Thermometer

    by Customer Thermometer
    Free plan APIiPhoneWeb

    Customer Thermometer combines short in-message surveys with reporting, alerts, and several export options. Check the response allowance and rollover cap when choosing a plan.

    7.4 From $9/mo Visit site
  2. 2

    Refiner

    by Refiner
    Free plan AndroidAPIiPhone+1
    7.2 Free plan · 30-day trial Visit site
  3. 3

    SatisMeter

    by SatisMeter
    Free plan AndroidAPIiPhone+1

    SatisMeter combines survey design and targeting with dashboard reporting and integrations.

    7.2 Free plan · paid from $199/mo Visit site
  4. 4

    Qualtrics

    by Qualtrics
    Free plan API

    Qualtrics offers a limited free survey account and a paid research plan with shared responses and additional question types.

    6.9 Free plan · paid from $420/mo (annual) · 30-day trial Visit site
  5. 5

    QuestionPro

    by QuestionPro
    Free plan API

    Choose QuestionPro if you need survey branching and analytics, or want to begin with a free plan.

    6.9 Free plan · paid from $83/user/mo (annual) · 10-day trial Visit site
  6. 6

    Sogolytics

    by Sogolytics
    Free plan API
    6.6 Free plan · paid from $99/mo · 15-day trial Visit site
  7. 7

    Survicate

    by Survicate
    Free plan API
    6.5 Free plan · paid from $114/mo (annual) · 10-day trial Visit site
  8. 8

    Feedbackly

    by Feedbackly
    Free trial AndroidAPIiPhone+1

    Feedbackly combines survey collection across many channels with emotional metrics, journey analysis and tiered response limits.

    6.4 From €199/mo (annual) · 14-day trial Visit site
  9. 9

    Mopinion

    by Mopinion
    Free trial AndroidAPIiPhone+1

    Mopinion combines targeted feedback forms, analysis, integrations, and mobile SDKs. Buyers should note the lack of a free plan and that reports require a paid upgrade after the trial.

    6.3 From €279/mo · 14-day trial Visit site
  10. 10

    AskNicely

    by AskNicely
    Paid AndroidAPIiPhone+1

    Choose AskNicely if your multi-location business needs feedback surveys, operational workflows, and response analysis across customer touchpoints.

    6.1 Pricing on request Visit site
  11. 11

    SurveySensum

    by SurveySensum
    Free trial AndroidAPIiPhone+1

    SurveySensum combines survey creation, distribution, analytics, integrations, and offline collection for enterprise feedback programs.

    5.9 Pricing on request Visit site
  12. 12

    Zonka Feedback

    Free trial AndroidAPIiPhone+2

    Zonka Feedback combines survey collection, analysis, and workflows for customer and employee feedback. Its 14-day trial is listed, while pricing depends on a custom quote.

    5.8 Pricing on request · 14-day trial Visit site
  13. 13

    CustomerGauge

    by CustomerGauge
    Paid APIWeb

    Choose CustomerGauge if your B2B team needs account-level feedback views tied to revenue and tools for acting on feedback.

    5.7 Pricing on request Visit site
  14. 14

    SightMill

    Free trial APIWeb

    SightMill brings multichannel surveys, detailed feedback analysis, routing, and integrations into one service.

    5.7 Pricing on request · 14-day trial Visit site
  15. 15

    Feedier

    Paid APIWeb

    Choose Feedier if your organization needs to consolidate feedback, analyze customer sentiment, and coordinate prioritized actions across teams or business units.

    5.6 Pricing on request Visit site
  16. 16

    Nicereply

    by Nicereply
    Paid API

    Nicereply provides API-based response collection with analytics, branding, and several annual plans. Buyers should match each plan’s response and user limits to their expected survey activity.

    5.3 From $59/mo (annual) · 14-day trial Visit site
  17. 17

    Starred

    Paid APIWeb

    Starred combines candidate surveys, AI-assisted feedback analysis, and ATS and API connections.

    5.1 Pricing on request Visit site
  18. 18

    ClearlyRated

    Paid Web
    4.6 Pricing on request Visit site
  19. 19

    Emojot

    Paid Web
    4.4 Pricing on request Visit site
  20. 20

    HappyOrNot

    Paid Web
    4.3 Pricing on request Visit site
  21. 21

    Rant & Rave

    Paid Web
    4.1 Pricing on request Visit site
  22. 22

    SatisFacts

    Paid Web
    4.1 Pricing on request Visit site
  23. 23

    Simplesat

    by Simplesat
    Paid WebAPI
    4.1 From $109/mo (annual) · 14-day trial Visit site
  24. 24

    Wizu

    Paid Web
    3.8 Pricing on request Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

Compare free plans, free trials and paid pricing before signing up. If you need to read or change code, check the licence; also check platform support, response capacity, survey options and integrations.

Questions

What does customer satisfaction software do?

It collects customer surveys and feedback, then offers analysis and reporting features for reviewing responses.

Are free plans available?

A free plan is offered by items on this list. Check the plan's limits and included features before choosing.

Can I try a product before paying?

A free trial is offered by items on this list. Check the trial length and what remains available after it ends.

Which platforms are covered?

Listings cover web, API, iOS, Android and self-hosted platforms.

What should I compare for reporting?

Compare feedback analysis, reporting dashboards and responses per month, along with survey channels and templates.

Do these tools offer CRM integrations?

CRM integrations are a comparison field for this list. Check which connections a product supports.

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