Feedbackly is a customer experience platform for gathering, analyzing and acting on customer feedback across touchpoints. Its Emotional Value Index (EVI®) measures customer emotions alongside CX measures such as NPS and CSAT. Surveys can be collected online or offline through email, SMS, QR codes, web pop-ups, embedded surveys, in-app channels, social media, Slack, tablets and Feedbackly Terminal. Survey tools include multilingual forms, templates, behavioral targeting, automated distribution and question logic. Analytics cover real-time results, root-cause and open-text analysis, customer and employee journeys, and EVI. Feedbackly offers REST and SOAP connections and describes a Salesforce integration that can trigger targeted surveys and return feedback data to accounts. Single includes 5,000 responses per year, while Pro includes 20,000 and Custom offers unlimited responses; access to data above a plan limit is restricted until upgrade. Single starts at €199/mo billed annually, and a 14-day trial is available. There is no free plan. Feedbackly is based in Helsinki and says it was founded in 2012.
Who it is for
Feedbackly says it serves midsize and enterprise companies seeking to measure and manage customer feelings across the customer journey. Its survey channels and analytics may suit teams gathering feedback across multiple touchpoints.
What is good
- Measures emotion with EVI®, alongside NPS and CSAT
- Supports online and offline survey collection
- Includes multilingual surveys and question logic
- Pro offers 20,000 responses per year
What to know first
- No free plan
- Single is limited to 5,000 responses yearly
- Data above plan limits is restricted until upgrade
- API access is listed as unavailable
Verdict
Feedbackly combines survey collection across many channels with emotional metrics, journey analysis and tiered response limits. The 14-day trial may help prospective customers assess it, but there is no free plan and response access depends on the subscription tier.
Feedbackly plans and pricing
All plansCompared on survey software
- Free plan
- No
- Responses included
- $5,000/mo
- API access
- No
