Alida

Alida is ranked #20 of 57 in market research software on Freedom251. It runs on Android, API, iOS, Web.

Alida plans and pricing

Alida platform subscription Not published Unlimited surveys, usability tests, and research activities; fixed subscription-based pricing; no per-participant fees stated alida.com · 4 Oct 2026

Compared on market research software

Sentiment analysis: Yes

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Alida

What it does: Alida is a customer experience and customer insights platform for collecting customer feedback and employee voice data through research communities.
AI research assistance: Alida AI helps users query, visualize, summarize, and share customer insights and identify trends and opportunities.
Audience management: The platform supports recruitment, profiling, segmentation, targeting, and engagement of research community members.
Research methods: Alida offers mixed-method research tools for quantitative and qualitative feedback, with customizable layouts and flexible deployment channels.
Analytics: Alida lists an AI reporting assistant, trend and behavior analysis, automated text and video analysis, and a centralized data repository.
Integrations: Alida’s integration directory lists tools including Salesforce, Adobe Experience Cloud, Tableau, Zendesk, Okta, Qualtrics, Slack, and Google Forms.
Custom connectors: Alida says custom connectors can integrate user insights with operational data, and invites customers to contact it for custom setup requirements.
Security and compliance: Alida describes encryption, regular audits, and compliance with SOC 2, GDPR, CCPA, and HIPAA standards.
Privacy controls: Alida lists double opt-in, customer control over collected and visible data, and customer-hosted privacy policies as platform privacy features.
Hosting: Alida says its products run on AWS and that customer accounts, communities, and associated data are logically segregated in its multi-tenant platform.
Support: Alida’s Help Center provides product documentation, release notes, use-case articles, and online training; technical support is available weekdays from 8:00 AM to 6:00 PM local time.
Notable pricing limit: Alida describes fixed subscription-based pricing with unlimited research activities and says there are no per-participant fees.
Intended users: Alida describes use by UX and product teams, researchers, and research operations teams to inform product development, customer understanding, and research program governance.
Headquarters: Toronto, Ontario, Canada

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Where it ranks on Freedom251

Best Market Research Software in 2026#20 of 57
Best Customer Experience Management Software in 2026#4 of 34
Best AI Market Research Software in 2026#8 of 32
Best Voice of Customer Software in 2026#5 of 28
Best Customer Experience Analytics Software in 2026#5 of 27

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Sources

alida.com· checked 4 Oct 2026
alida.com/platform· checked 4 Oct 2026
alida.com/integrations· checked 4 Oct 2026
alida.com/technology· checked 4 Oct 2026
alida.com/security· checked 4 Oct 2026
alida.com/aws· checked 4 Oct 2026
alida.com/support· checked 4 Oct 2026
alida.com/user-experience-research· checked 4 Oct 2026