No. 6 of 27 ·Customer Experience Analytics Software

Verint CX Analytics

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Freedom report

One barScore 5.5

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

Verint CX Analytics is ranked #6 of 27 in customer experience analytics software on Freedom251. It runs on Web.

Verint CX Analytics plans and pricing

All plans

Verint CX Analytics Not published Contact sales for a demo; no public price stated verint.com · 3 Oct 2026

Verint CX Analytics Not published Pricing by contacting sales; modular solutions and available features depend on configuration verint.com · 3 Oct 2026

Compared on customer experience analytics software

Sentiment analysis: Yes
Journey analysis: Yes
Interaction analytics: Yes
Feedback channels: omnichannel
Text analytics: Yes

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The record

Purpose: Verint CX Analytics uses AI to surface customer experience insights from customer interactions across channels.
Interaction analysis: CX Intelligence analyzes voice and digital conversations across human and AI agents.
Transcription: Verint says Exact Transcription Bot provides transcription accuracy above 90% and captures speaker-separated transcripts and metadata.
Natural-language insights: Data Insights Bot lets users query interaction, experience, and workforce data in natural language and surfaces trends, anomalies, and correlations.
Voice of the Customer: Verint Voice of the Customer surfaces trends, risks, and opportunities from customer signals including surveys, conversations, digital behavior, and transaction patterns.
Integrations: Verint says its CX Automation Platform runs on existing infrastructure and integrates with any CCaaS, CRM, or AI model.
Intended users: Verint describes CX analytics as helping organizations, business leaders, analysts, and IT developers understand contact-center trends and anomalies.
Security: Verint says its cybersecurity program uses frameworks including SOC 2, PCI-DSS, ISO 27001, NIST CSF, and NIST 800-53, and that applicable products and services may have relevant certifications or conformance.
Support: Verint offers customer self-service support, live product support, a knowledge base, support tickets, documentation, and training through Verint Connect.
Pricing availability: The product page offers a demo and directs visitors to contact sales; it does not state a price.
Company headquarters: Verint lists its worldwide headquarters at 225 Broadhollow Road, Suite 130, Melville, New York 11747.
Company founded: A Verint company fact sheet states that Verint was founded in 1994.
Target users: The product is designed for organizations and their business leaders, analysts, and IT developers working with contact center behavioral data.
Omnichannel analysis: CX Intelligence provides visibility into voice and digital conversations involving human and AI agents.

Where it ranks on Freedom251

Best Customer Experience Analytics Software in 2026#6 of 27

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Sources

verint.com/cx-analytics/· checked 3 Oct 2026
verint.com/our-company/corporate-responsibility/in· checked 3 Oct 2026
verint.com/services-support/· checked 3 Oct 2026
verint.com/our-company/global-locations/· checked 3 Oct 2026
verint.com/corporate/misc/Verint_Fact_Sheet_Januar· checked 3 Oct 2026
verint.com/analytics-insights/· checked 3 Oct 2026
verint.com/wp-content/uploads/2026/05/cx-analytics· checked 3 Oct 2026
verint.com/our-company/· checked 3 Oct 2026