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Best Customer Experience Analytics Software in 2026

Customer experience analytics software helps you examine customer signals across feedback and interactions. Compare feedback channels with interaction analytics and journey analysis, then consider sentiment and text analytics as additional ways to assess the listed capabilities. Data retention is another comparison point, while free-plan availability and paid-from pricing add terms to weigh. Fullstory, Qualtrics, and Contentsquare are among the entries, alongside QuestionPro and Alida. Focus on the types of input and analysis that match the customer experience questions you want to explore.

  1. 1

    Contentsquare

    by Contentsquare
    Free plan AndroidAPIExtension+2
    7.5 Free plan · 15-day trial Visit site
  2. 2

    Fullstory

    Free plan AndroidAPIExtension+2

    Fullstory combines behavioral analysis, session replay, and privacy controls across web and mobile. The free plan and trial have defined session, seat, and retention limits to consider.

    7.4 Free plan · 14-day trial Visit site
  3. 3

    Qualtrics

    by Qualtrics
    Free plan API

    Qualtrics offers a limited free survey account and a paid research plan with shared responses and additional question types.

    6.7 Free plan · paid from $420/mo (annual) · 30-day trial Visit site
  4. 4

    Adobe Customer Journey Analytics

    Free trial APIMacWeb+1

    Choose Adobe Customer Journey Analytics if your enterprise team needs to analyze customer data across channels, devices, and time, with unified profiles and attribution tools.

    6.6 Pricing on request Visit site
  5. 5

    QuestionPro

    by QuestionPro
    Free plan API

    Choose QuestionPro if you need survey branching and analytics, or want to begin with a free plan.

    6.6 Free plan · paid from $83/user/mo (annual) · 10-day trial Visit site
  6. 6

    Checkbox Voice of Customer

    by Checkbox Voice of Customer
    Free trial AndroidAPIiPhone+3

    Checkbox Voice of Customer combines feedback collection, analytics, and journey analysis with several hosting choices.

    6.5 From $30/user/mo · 14-day trial Visit site
  7. 7

    Clootrack

    Free trial APISelf-hostedWeb

    Clootrack combines customer feedback analysis, reporting, and multiple data connection options in one platform.

    6.3 Pricing on request Visit site
  8. 8

    Alida

    Paid AndroidAPIiPhone+1

    Alida brings community management, mixed-method research, and AI-assisted analysis into one platform. Pricing is on request, so teams will need to contact Alida to assess subscription costs.

    6.0 Pricing on request Visit site
  9. 9

    Glassbox

    by Glassbox
    Paid AndroidAPIiPhone+2

    Glassbox combines session review and rage-click detection across web and mobile platforms. Plan allowances and replay retention are specified, but prices are available only on request.

    5.8 Pricing on request Visit site
  10. 10

    Keatext

    Free trial Web

    Keatext brings feedback analysis, recommendations, and journey reporting into one web platform. Its two-week proof of concept offers a way to assess fit before selecting a paid plan.

    5.8 From $550/mo · 14-day trial Visit site
  11. 11

    CallMiner Eureka

    Paid APIWeb

    Eureka brings interaction analytics, agent support, and automation capabilities together for organizations with substantial conversation volumes.

    5.7 Pricing on request Visit site
  12. 12

    Chattermill

    Paid APIWeb

    Chattermill combines feedback analysis, reporting, alerts, and integrations for enterprise teams. Pricing is on request; the stated data residency options are standard UK/EU or available US residency.

    5.7 Pricing on request Visit site
  13. 13

    Medallia

    by Medallia
    Paid AndroidAPIiPhone+1

    Choose Medallia if an enterprise needs to bring varied experience signals into analytics and structured follow-up workflows.

    5.7 Pricing on request Visit site
  14. 14

    Unwrap

    Free trial APIWeb

    Unwrap brings feedback analysis, dashboards, and alerts together with a broad range of source integrations.

    5.6 From $24,000/yr · 30-day trial Visit site
  15. 15

    Quantum Metric

    by Quantum Metric
    Paid AndroidAPIExtension+2

    Choose Quantum Metric if an enterprise needs session replay, broad analytics, and tools to investigate experience friction across digital properties.

    5.5 Pricing on request Visit site
  16. 16

    Level AI Contact Center Analytics

    Paid APIWeb

    Level AI brings contact center conversations, QA, and performance measures into reporting tools with scheduled reports, alerts, and role-based access.

    5.4 Pricing on request Visit site
  17. 17

    NICE CXone

    by NICE CXone
    Paid Web
    5.2 From $110/mo Visit site
  18. 18

    SentiSum

    Paid APIWeb

    SentiSum combines feedback analysis with agents for early warnings and conversation quality. Its annual starting price and separately priced add-ons are important considerations for buyers.

    5.1 From $100,000/yr Visit site
  19. 19

    Sprinklr Service

    by Sprinklr Service
    Paid APIWeb

    Sprinklr Service combines cross-channel contact center tools, AI assistance and configurable routing in an enterprise platform. Prospective customers need to request pricing and a demo to evaluate it.

    5.1 Pricing on request Visit site
  20. 20

    Thematic

    Paid APIWeb

    Thematic brings varied feedback into one analysis and workflow system for enterprise CX use.

    5.1 From $25,000/yr Visit site
  21. 21

    Adobe Marketing Campaign Analytics (formerly Adobe Mix Modeler)

    Paid Web
    5.0 Pricing on request Visit site
  22. 22

    Orvera AI Voice of Customer

    Paid

    Choose Orvera if your enterprise needs a shared view of customer feedback and the interactions behind it, with traceable reporting and findings that teams can act on.

    5.0 Pricing on request Visit site
  23. 23

    Verint CX Analytics

    Paid Web

    Verint CX Analytics brings interaction analysis, transcription, and customer-signal insights into a cloud solution.

    4.9 Pricing on request Visit site
  24. 24

    Woopra

    by Woopra
    Paid API

    Woopra offers event, funnel, and ecommerce analytics with API access and long retention.

    4.9 From $999/mo · 30-day trial Visit site
  25. 25

    LivePerson Analytics Studio

    Paid Web

    Consider Analytics Studio if your needs include conversation analytics, omnichannel feedback, or the workspace and analytics capabilities listed across its tiers.

    4.6 Pricing on request Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

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