Best Customer Experience Analytics Software in 2026
Updated
In short: Fullstory is ranked #1 of 27 as of 4 October 2026, ahead of Qualtrics and Contentsquare. The best-ranked option with a free plan is Qualtrics. The lowest first paid tier on this page is Checkbox Voice of Customer at $30/mo.
Customer experience analytics software helps you examine customer signals across feedback and interactions. Compare feedback channels with interaction analytics and journey analysis, then consider sentiment and text analytics as additional ways to assess the listed capabilities. Data retention is another comparison point, while free-plan availability and paid-from pricing add terms to weigh. Fullstory, Qualtrics, and Contentsquare are among the entries, alongside QuestionPro and Alida. Focus on the types of input and analysis that match the customer experience questions you want to explore.
27 customer experience analytics software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
4 of the 25 here have a free tier you can use, 0 have open-source code on record, and 0 have full bars: free, open, on most of your devices and documented.
| # | App | Signal | Free tier | Open code | Devices | From | Score |
|---|---|---|---|---|---|---|---|
| 1 | FullstoryWeb · Android · iPhone · API | Three bars | — | 3 of 6 | Free | 6.6 | |
| 2 | QualtricsAPI | Two bars | — | 0 of 6 | $420/mo | 6.4 | |
| 3 | ContentsquareAPI | Two bars | — | 0 of 6 | Free | 6.3 | |
| 4 | QuestionProAPI | Two bars | — | 0 of 6 | $83/mo | 6.3 | |
| 5 | AlidaWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | — | 5.5 |
| 6 | Verint CX AnalyticsWeb | One bar | — | — | 1 of 6 | — | 5.5 |
| 7 | CallMiner EurekaWeb · API | One bar | — | — | 1 of 6 | — | 5.4 |
| 8 | ClootrackWeb · Self-hosted · API | One bar | — | — | 1 of 6 | — | 5.4 |
| 9 | GlassboxWeb · Android · iPhone | Two bars | — | — | 3 of 6 | — | 5.4 |
| 10 | Level AI Contact Center AnalyticsWeb · API | One bar | — | — | 1 of 6 | — | 5.4 |
| 11 | LivePerson Analytics StudioWeb | One bar | — | — | 1 of 6 | — | 5.3 |
| 12 | InMomentWeb · Android · iPhone | One bar | — | — | 3 of 6 | — | 5.2 |
| 13 | ChattermillWeb | No signal | — | — | 1 of 6 | — | 5.1 |
| 14 | Checkbox Voice of CustomerWeb · Self-hosted · API | One bar | — | — | 1 of 6 | $30/mo | 5.1 |
| 15 | LivePerson Conversational CloudWeb | One bar | — | — | 1 of 6 | — | 5.1 |
| 16 | OpenText Contact Center AnalyticsWeb | No signal | — | — | 1 of 6 | — | 5.1 |
| 17 | Orvera AI Voice of CustomerNo platforms listed | No signal | — | — | 0 of 6 | — | 5.1 |
| 18 | Forsta VisualizationsWeb | No signal | — | — | 1 of 6 | — | 5.0 |
| 19 | MedalliaNo platforms listed | No signal | — | — | 0 of 6 | — | 5.0 |
| 20 | ThematicWeb · API | One bar | — | — | 1 of 6 | $2083.33/mo | 5.0 |
| 21 | Adobe Customer Journey AnalyticsNo platforms listed | One bar | — | — | 0 of 6 | — | 4.8 |
| 22 | Quantum MetricAPI | One bar | — | — | 0 of 6 | — | 4.8 |
| 23 | WoopraAPI | One bar | — | — | 0 of 6 | $999/mo | 4.8 |
| 24 | KeatextWeb | No signal | — | — | 1 of 6 | — | 4.7 |
| 25 | Sprinklr ServiceNo platforms listed | No signal | — | — | 0 of 6 | — | 4.7 |
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which customer experience analytics software is ranked first on Freedom251?
Fullstory is ranked #1 of 27 with a score of 6.6. Qualtrics is second and Contentsquare third.
How many of these have a free plan?
4 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Checkbox Voice of Customer has the lowest first paid tier we found: $30/mo.
How is this list ranked?
Ranked free-and-open first: a usable free tier and open-source code, then the platforms it runs on and its documentation. Paid placements never change a rank.