Freedom251 › Customer Experience Analytics Software
Glassbox
by Glassbox
What Glassbox is
Glassbox is a digital experience analytics platform for web, iOS, and Android. It provides session recordings that teams can use to review user journeys, along with rage-click detection to identify repeated clicks. Mobile capture supports app experiences. Glassbox was founded in 2010. Its listed plans specify different monthly session allowances and replay retention: Production Operation includes 2 million monthly sessions and one month of retention, while Marketing/Business and Product each include 3 million monthly sessions and three months of retention. Pricing is paid and available on request; no plan prices are listed. The stated capabilities focus on recording sessions and detecting rage clicks across supported platforms.
Who it suits
Glassbox suits teams that want to review digital user journeys across web and mobile. Its session recordings and rage-click detection are relevant to teams examining user interactions.
What it does well
- Supports web, iOS, and Android.
- Includes session recordings.
- Detects rage clicks.
- Mobile capture is available.
- Two plans include three months of replay retention.
What to know first
- Pricing is available on request.
- Production Operation retains replays for one month.
Limits
The Production Operation plan covers 2 million monthly sessions and one month of replay retention. Marketing/Business and Product each cover 3 million monthly sessions and three months of replay retention.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Marketing/Business | 3M monthly sessions · 10% session replay · 3 months replay retention · 13 months analysis retention | On request |
| Product | 3M monthly sessions · 10% session replay · 3 months replay retention · 6 months analysis retention | On request |
| Production Operation | 2M monthly sessions · 100% session replay · 1 month replay retention · 1 month analysis retention | On request |
As glassbox.com lists them, read 9 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the Glassbox platform website.
- Choose a package for production operations, marketing or business, or product teams.
- Contact Glassbox for pricing and deployment details.
- Select a supported deployment option: single-tenant cloud, multi-tenant cloud, or on-premises.
- Use the supported web, iOS, Android, API, or self-hosted platform route.
Verdict
Glassbox combines session review and rage-click detection across web and mobile platforms. Plan allowances and replay retention are specified, but prices are available only on request.
Questions
Does Glassbox have a free plan?
No. Glassbox is a paid service, with pricing available on request.
Which platforms does Glassbox support?
The listed platforms are Android, API, iOS, self-hosted, and web.
What session volume and replay retention do the plans include?
Production Operation includes 2 million monthly sessions and one month of replay retention. Marketing/Business and Product each include 3 million sessions and three months of retention.
What integrations are named?
Named tools include Adobe Analytics, Google Analytics, New Relic, Dynatrace, Qualtrics, Medallia, Jira, Slack, Firebase, Adobe Target, and Optimizely.
What deployment options are available?
Options include single-tenant AWS or Microsoft Azure cloud, multi-tenant cloud, and on-premises.
Who makes Glassbox?
Glassbox is made by Glassbox, whose founders envisioned the platform in 2010; the company was incorporated as Clarisite in Israel that year.
Facts from Glassbox's own pages
- Access security
- Glassbox describes role-based access controls with audit logs and SSO with multi-factor authentication via SAML 2.0 or an identity provider. · glassbox.com, 9 Oct 2026
- AI assistant
- Glassbox Insights Assistant can summarize sessions and search for sessions by parameters. · glassbox.com, 9 Oct 2026
- Analytics
- Glassbox includes customer journey, mobile app, performance, product, funnel, struggle and error, and interaction map analytics. · glassbox.com, 9 Oct 2026
- Company history
- Glassbox says its founders envisioned the platform in 2010 and the company was incorporated as Clarisite in Israel that year. · glassbox.com, 9 Oct 2026
- Compliance
- Glassbox states it is SOC 2 Type II, ISO 27001, ISO 27017, ISO 27701 and ISO 42001 certified and lists HIPAA, GLBA, PCI, CCPA and GDPR among relevant privacy regulations. · glassbox.com, 9 Oct 2026
- Deployment
- Deployment options include single-tenant AWS or Microsoft Azure cloud, multi-tenant cloud and on-premises. · glassbox.com, 9 Oct 2026
- Founded
- 2010 · glassbox.com, 23 Sept 2026
- Integrations
- The integrations page names Adobe Analytics, Google Analytics, New Relic, Dynatrace, Qualtrics, Medallia, Jira, Slack, Firebase, Adobe Target and Optimizely among supported tools. · glassbox.com, 9 Oct 2026
- Intended users
- The pricing page frames packages for production operations, marketing or business, and product teams, with distinct session volumes and analytics retention periods. · glassbox.com, 9 Oct 2026
- Mobile capture
- Yes · glassbox.com, 21 Sept 2026
- Privacy controls
- Sensitive information is masked by default, and customers can omit or mask additional data and control who can access it. · glassbox.com, 9 Oct 2026
- Purpose
- Glassbox captures and analyzes digital interactions across websites and mobile apps to help organizations understand customer experience. · glassbox.com, 9 Oct 2026
- Rage-click detection
- Yes · glassbox.com, 21 Sept 2026
- Session recordings
- Yes · glassbox.com, 21 Sept 2026
- Session replay
- The platform automatically captures user interactions and technical events and provides video-like replays of sessions. · glassbox.com, 9 Oct 2026
- Support
- Glassbox says its expert technical support is available 24x7 and it provides unlimited training for every user at no cost. · glassbox.com, 9 Oct 2026
- Tagless capture
- Glassbox says its tagless data capture reduces configuration work and can import tags from existing tools. · glassbox.com, 9 Oct 2026
Where Glassbox stands on Freedom251
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