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Checkbox Voice of Customer
What Checkbox Voice of Customer is
Checkbox Voice of Customer is software for collecting and analyzing customer feedback across mobile apps, email, and websites. It reports measures including net promoter score, customer loyalty, and customer satisfaction score, alongside sentiment, text, journey, and interaction analytics. Organizations can tailor survey formatting, styling, domains, and email servers to their branding. Integrations include a REST API and webhooks, with Zapier also listed; Checkbox describes a Prolific integration for sourcing and surveying participants. Deployment choices include cloud, on-premises hosting, and white-label software. Cloud plans offer data hosting in the US, Canada, Australia, or the EU. Security controls include respondent passwords, role-based access, and single sign-on or Active Directory; Enterprise adds SAML SSO, full audit logs, and custom agreements such as SLA, BAA, and DPA. Solo is $30 a month, Team is $100 a month, and Business is $1,800 a year.
Who it suits
It suits organizations, teams, or individuals that need customer feedback collection and analysis, with plans aimed at freelancers through large companies. Enterprise and on-premises options may suit organizations needing unlimited annual responses or specific hosting and access controls.
What it does well
- Collects feedback across mobile apps, email, and websites.
- Reports satisfaction, loyalty, and net promoter score.
- Offers cloud, on-premises, and white-label deployment.
- Cloud hosting regions include the US, Canada, Australia, and EU.
- Plans include email support.
What to know first
- No free plan is listed.
- Solo allows one user and 120,000 responses per year.
- Team allows five included users and 300,000 responses per year.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Solo | monthly · 120,000 responses/yr · 1 user · unlimited surveys · all question types · advanced logic · email invitations · custom branding · US/CA/AU/EU hosting | $30 a month |
| Team | monthly · 300,000 responses/yr · 5 users · unlimited surveys · all question types · advanced logic · email invitations · custom branding · US/CA/AU/EU hosting | $100 a month |
| Business | annual · 1,000,000 responses/yr · 5 users included · additional users for a fee · priority email support with 24-hour SLA · SMS and WhatsApp add-ons · REST API · webhooks · retention policies · custom subdomain | $1,800 a year |
| Enterprise | unlimited responses · SLA support · SAML SSO · custom domain · SLA/BAA/DPA agreements · full audit logs · dedicated account manager | On request |
| On-Premises | unlimited responses · deploy on your servers · complete data sovereignty · own domain and email server · Active Directory/LDAP · REST API and webhooks · implementation support | On request |
As checkbox.com lists them, read 15 Oct 2026. The maker's own page has the final word.
Verdict
Checkbox Voice of Customer combines feedback collection, analytics, and journey analysis with several hosting choices. Compare response allowances and listed support and security controls with your organization’s needs before choosing a plan.
Facts from Checkbox Voice of Customer's own pages
- Analytics
- Its analytics include NPS, customer-satisfaction and loyalty measures plus predictive analysis and sentiment monitoring. · checkbox.com, 15 Oct 2026
- API availability
- Online API access requires a professional plan or higher, while on-premises installations have no stated API usage limits. · apidocs.checkbox.com, 15 Oct 2026
- API coverage
- API documentation covers contacts, groups, survey folders, surveys, responses, styles, invitations, files, settings, profiles and single sign-on. · apidocs.checkbox.com, 15 Oct 2026
- API format
- The public API is REST-based, uses JSON with OAuth and JWT authentication, and documents endpoints with programming-language examples. · apidocs.checkbox.com, 15 Oct 2026
- Branding
- Users can customize domains, email servers, logos, styling and other branded survey elements. · checkbox.com, 15 Oct 2026
- Campaign management
- Checkbox includes a campaign manager for targeted survey delivery through selected channels. · checkbox.com, 15 Oct 2026
- Collection channels
- It collects customer feedback across digital channels including mobile apps, email, and websites. · checkbox.com, 28 Sept 2026
- Company positioning
- LinkedIn describes the company as providing research-grade surveys with data sovereignty and control over sensitive data. · linkedin.com, 15 Oct 2026
- Company profile
- LinkedIn lists Checkbox as privately held, founded in 2002, headquartered in San Francisco and employing 2–10 people. · linkedin.com, 15 Oct 2026
- Compliance
- Checkbox states that its controls support requirements such as HIPAA and provides GDPR guidance describing controller and processor responsibilities. · checkbox.com, 15 Oct 2026
- Customer-journey analysis
- Checkbox analyzes survey feedback to identify trends and improvement opportunities across the customer journey. · checkbox.com, 15 Oct 2026
- Documentation
- The help center contains getting-started, survey creation, question-type, results, user, sharing, security and system-requirement guides. · checkbox.com, 15 Oct 2026
- Dynamic profiles
- Dynamic respondent profiles combine submitted forms, prior responses and attributes for personalization and conditional logic. · checkbox.com, 15 Oct 2026
- Encryption
- Hosted traffic uses TLS 1.2; encrypted backups are stored in Amazon S3, and encryption at rest can be enabled for on-premises and qualifying hosted plans. · checkbox.com, 15 Oct 2026
- Enterprise controls
- The Enterprise plan includes SAML SSO, full audit logs, and custom agreements such as SLA, BAA, and DPA. · checkbox.com, 28 Sept 2026
- Free plan
- No · checkbox.com, 20 Sept 2026
- GitHub availability
- Checkbox maintains a public GitHub repository describing the product as source-available and supporting SaaS, self-hosting and white-label deployment. · github.com, 15 Oct 2026
- Headquarters
- San Francisco, California, United States · checkbox.com, 28 Sept 2026
- Hosting
- Deployment options include cloud, on-premises hosting, and white-label software. · checkbox.com, 28 Sept 2026
- Integration
- Checkbox provides a REST API and webhooks for integrations and automations, and its features overview also lists Zapier. · checkbox.com, 28 Sept 2026
- Integrations
- Official feature information lists REST API, webhooks and Zapier integrations. · checkbox.com, 15 Oct 2026
- Limit: basic-plan restrictions
- G2 reviewers report that the basic plan is very limited and may provide little beyond survey creation. · g2.com, 15 Oct 2026
- Limit: interface complexity
- Some G2 reviewers say the builder layout is crowded, the save control is hard to find and basic users may find the product complicated. · g2.com, 15 Oct 2026
- Limit: marketing email
- A Capterra reviewer reports that Checkbox lacks email-access functionality for marketing and related uses. · capterra.com, 15 Oct 2026
Where Checkbox Voice of Customer stands on Freedom251
- Customer Experience Analytics Software#6 of 28
- Market Research Software#23 of 59
- Survey Software#77 of 131
- Survey And Feedback Software#15 of 24