Checkbox Voice of Customer

Name: Checkbox Voice of Customer
Price: 30 USD

Web · Self-hosted · API· paid plans from $30/mo

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Freedom report

One barScore 5.9

Free tierNo free tier
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

Checkbox Voice of Customer is ranked #92 of 129 in survey software on Freedom251, made by Checkbox Voice of Customer (San Francisco, California, United States). It runs on API, Self-hosted, Web. There is no free plan. A free trial is offered. Paid plans start at $30/mo.

Checkbox Voice of Customer plans and pricing

All plans

Solo $30/mo Monthly 120,000 responses/yr · 1 user checkbox.com · 28 Sept 2026

Team $100/mo Monthly 300,000 responses/yr · 5 users included checkbox.com · 28 Sept 2026

Business $1,800/yr Annual 1,000,000 responses/yr · 5 users included · additional users available for a fee checkbox.com · 28 Sept 2026

Enterprise Unlimited responses/yr checkbox.com · 20 Sept 2026

On-Premises Unlimited responses/yr checkbox.com · 20 Sept 2026

Enterprise Tailored to your organization Unlimited responses/yr checkbox.com · 28 Sept 2026

Compared on survey software

Free plan: No
Paid from: $30/user/mo
Sentiment analysis: Yes
Journey analysis: Yes
Interaction analytics: Yes
Feedback channels: omnichannel
Text analytics: Yes

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The record

Purpose: Checkbox VoC software collects and analyzes customer feedback to help organizations understand needs, improve customer experience, and map customer journeys.
Collection channels: It collects customer feedback across digital channels including mobile apps, email, and websites.
Analytics: The product reports metrics such as net promoter score, customer loyalty, and customer satisfaction score.
Survey branding: Surveys can be customized with formatting, styling, domains, and email servers to match a business’s branding.
Integration: Checkbox provides a REST API and webhooks for integrations and automations, and its features overview also lists Zapier.
Participant sourcing: Checkbox describes an integration with Prolific for finding and surveying participants.
Hosting: Deployment options include cloud, on-premises hosting, and white-label software.
Regional data hosting: Cloud plans offer hosting in the US, Canada, Australia, or the EU.
Security controls: Security features include respondent passwords, role-based access, and single sign-on or Active Directory.
Enterprise controls: The Enterprise plan includes SAML SSO, full audit logs, and custom agreements such as SLA, BAA, and DPA.
Support: All listed plans include email support; Business adds priority email support with a 24-hour SLA, and Enterprise includes SLA support and a dedicated account manager.
Use cases: The maker describes the software for organizations, teams, and individuals, with plans aimed at freelancers, small teams, growing organizations, and large companies.
Response limits: Cloud tiers list annual response allowances of 120,000 for Solo, 300,000 for Team, and 1,000,000 for Business, while Enterprise and On-Premises list unlimited responses per year.
Headquarters: San Francisco, California, United States
Price from: $30/mo

Where it ranks on Freedom251

Best Survey Software in 2026#92 of 129
Best Market Research Software in 2026#44 of 58
Best Customer Experience Analytics Software in 2026#17 of 27

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Sources

checkbox.com/solutions/voice-of-the-customer· checked 28 Sept 2026
checkbox.com/features/integrations· checked 28 Sept 2026
checkbox.com/pricing· checked 28 Sept 2026
checkbox.com/features/security-permissions· checked 28 Sept 2026