No. 5 of 37 ·Call Center Speech Analytics Software

CallMiner Eureka

Web · API

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Freedom report

One barScore 5.4

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

CallMiner Eureka is ranked #5 of 37 in call center speech analytics software on Freedom251. It runs on API, Web.

CallMiner Eureka plans and pricing

All plans

CallMiner Eureka Not published Pricing depends on user count or interaction volume, enabled analytics modules, integration needs, and possibly cloud or hybrid deployment. callminer.com · 30 Sept 2026

Compared on call center speech analytics software

Sentiment analysis: Yes

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The record

Purpose: Eureka combines AI-powered conversation intelligence, automation, and agent augmentation to improve customer experience and reduce operational costs.
Interaction coverage: The platform captures and analyzes customer interactions across voice and digital channels.
Analytics: Eureka analyzes customer journeys, scores performance, and tags transcripts with sentiment and emotion to help identify root causes.
Agent coaching: Its Coach capabilities provide automated scoring, data-based feedback, and progress monitoring for agent performance.
Real-time guidance: RealTime provides next-best-action guidance to agents during interactions.
Automation: The platform includes customer outreach campaigns and voice-optimized virtual agents for automating customer interactions.
Privacy: Eureka Redact identifies and removes sensitive numeric data from conversations.
Integrations and API: CallMiner describes an open platform connecting data and applications through APIs, connectors, and the Open Voice Transcription Standard.
Integration examples: CallMiner lists integrations and partner offerings including Genesys, Google speech-to-text, Five9, Twilio, and Zendesk.
Security and compliance: CallMiner says it undergoes third-party audits for SOC 2 Type II, FISMA, HITRUST, ISO 27001:2022, and PCI DSS controls and compliance.
Pilot availability: CallMiner says pilot programs are available in certain cases to help organizations validate impact before a full rollout.
Pricing scope: CallMiner says its subscription packages scale from midsize teams with more than 60 agents to global enterprises.
Support: CallMiner provides technical customer support by email and phone, and describes onboarding that includes implementation guidance and training.
Intended customers: CallMiner describes Eureka as serving organizations across sectors including technology, retail, manufacturing, financial services, healthcare, and travel and hospitality.

Where it ranks on Freedom251

Best Call Center Speech Analytics Software in 2026#5 of 37
Best Text Analytics Software in 2026#5 of 37
Best Customer Journey Analytics Software in 2026#12 of 33
Best Speech Analytics Software in 2026#12 of 32
Best Contact Center Analytics Software in 2026#4 of 29
Best Customer Interaction Analytics Software in 2026#9 of 29
Best Customer Experience Analytics Software in 2026#7 of 27

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Sources

callminer.com/products/eureka· checked 30 Sept 2026
callminer.com/products/integrations/integration-listi· checked 30 Sept 2026
callminer.com/our-company-security· checked 30 Sept 2026
callminer.com/faq/how-does-callminer-pricing-work· checked 30 Sept 2026
callminer.com/contact· checked 30 Sept 2026